At Papa Johns Pizza in Charlotte, NC, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Charlotte pizza for any occasion. Call us for pizza delivery in Charlotte or stop by 3134 THE PLAZA for carryout to order the best pizza in Charlotte, along with breadsticks, wings, and more!
Numerous customers reported slow service, incorrect orders, and poor communication from staff.
Food Quality
Mixed reviews on food quality, with some praising the pizza while others complained about undercooked or incorrect items.
Customer Support
Customer service experiences varied widely, with some praising helpful staff while others reported rude interactions and unresolved issues.
Delivery Problems
Many customers experienced issues with delivery, including late arrivals, cold food, and orders being canceled without notice.
JC
Juan Felipe Vasquez Chaparro
Jan 27, 2026
1.0
Very slow service
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K E
Jan 17, 2026
5.0
Oddly not all papa John’s are the same as the others… this one is great!
MM
Michelle Mitchell
Dec 31, 2025
1.0
I've been ordering from this location for years and this is by far the worst service that I've encountered with them. First, I didn't receive notification like I always do that my food arrived. It was outside for 8 minutes. Then, my order wasn't correct. The manager was great and offered to have the correct order delivered to me but it was over an hour and I had to call back to get a refund. I don't think that I will be ordering from this location again.
AR
Abigail Falcon Rayo
Dec 5, 2025
1.0
I always order delivery and I specifically request that it be handed to me at the front door. Several times I've had to go out 5 minutes to pick it up and I don't complain. Other times they haven't brought the drinks and I don't complain either, but today was the last straw. I waited for over an hour and they never knocked on my door. I called the delivery driver and he didn't answer. I called the store more than 3 times and I got no solution. They left the pizza outside in the open And besides being cold, it was damaged by stray cats. I think the service they gave me today was terrible.
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Jason Feuerstein
Oct 31, 2025
1.0
I ordered a pizza at 7:16 PM it said the estimated delivery was 7:45. Then I was emailed a new delivery time of 7:55-8:05. I checked the app at 8pm and it said 8:22. At 8:20 it now says 8:40pm. I called the store and they said they could give me 50% off my next order, which apparently doesn’t work with other deals… so it’s useless. Terrible customer support.