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Papa Johns Pizza

2.9
(362 reviews)

Business Details

1620 E. 4th Street, Charlotte, NC
28204, United States
(704) 375-7272

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Charlotte, NC, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Charlotte pizza for any occasion. Call us for pizza delivery in Charlotte or stop by 1620 E. 4th Street for carryout to order the best pizza in Charlotte, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
1620 E. 4th Street, Charlotte, NC
28204, United States

Hours

Reviews

2.9
362 reviews
5 stars
126
4 stars
40
3 stars
27
2 stars
21
1 star
148

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude and unhelpful staff, particularly from management.

Order Accuracy

Numerous reviews highlight issues with incorrect orders, missing items, and failure to follow special requests, leading to customer frustration.

Food Quality

Customers frequently complain about the quality of the food, including cold pizzas, incorrect toppings, and overall dissatisfaction with the taste.

Delivery Issues

Many customers experienced delays in delivery, with some orders arriving late or not at all, contributing to a negative overall experience.

Positive Experiences

Despite the negative feedback, some customers reported positive experiences with friendly staff and timely service, indicating potential for improvement.
  • EF
    Eric Foxx
    3 days ago
    3.0
    Great customer service!! Professional phone voice with attention to detail.
  • LB
    Lauren B.
    4 days ago
    2.0
    This was a delivery order. The small pizza is extremely small. I ordered extra extra cheese and in one spot it went all the way over the top of the crust and in other spots it was completely bare of cheese and there were about three to four big bubbles that puffed up from the crust with nothing on the top of them. Those taste yucky. This was a huge disappointment and didn't taste all that great. The cheese was really lacking. It barely looked like there was extra cheese or even regular cheese. I also ordered a Philly Cheese Steak Papadia. It was okay. I would not order that again. Will not order from this location again. It certainly wasn't worth the $25.
  • OR
    osvaldo rodriguez
    Feb 23, 2026
    5.0
    The customer service here was great 10 out of 10 Will be back here again
  • DW
    D W
    Feb 6, 2026
    1.0
    This is supposed to be the new Pan crust pizza? How Dreadful
  • IS
    Isaiah Smith
    Jan 23, 2026
    5.0
    After seeing all the nasty reviews on here after I had placed my order already, I was concerned. As an airline pilot I usually make it a rule not to order pizza, if the majority of the reviews are negative. However, I am happy to announce that my experience was very positive! Not only was the pizza on time, it arrived well ahead of time and it was hot!! It was delicious and exactly what I asked for! Maybe they are turning this place around. I will order from here again in the future!

Frequently Asked Questions About Papa Johns Pizza

What are the operating hours for Papa Johns Pizza in Charlotte, NC?

Papa Johns Pizza in Charlotte is open daily from 9:30 AM to 1:00 AM for delivery and takeout services.

Where is Papa Johns Pizza located in Charlotte?

Papa Johns Pizza is located at 1620 E. 4th Street, Charlotte, NC 28204.

Brand Certified Facts from Papa Johns Pizza

Papa Johns Pizza partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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