Papa Johns Pizza

2.9
354 reviews

About

Pizza Restaurant
At Papa Johns Pizza in Charlotte, NC, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Charlotte pizza for any occasion. Call us for pizza delivery in Charlotte or stop by 1620 E. 4th Street for carryout to order the best pizza in Charlotte, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
1620 E. 4th Street, Charlotte, NC
28204, United States

Hours

Reviews

2.9
354 reviews
5 stars
122
4 stars
40
3 stars
26
2 stars
20
1 star
146

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, particularly from management, with reports of rudeness and lack of accountability.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and failure to follow special instructions.

Delivery Issues

Customers frequently reported late deliveries, wrong delivery addresses, and confusion regarding delivery methods.

Food Quality

Several reviews mentioned unsatisfactory food quality, including cold, soggy, or improperly prepared items.

Positive Staff Interactions

Some customers praised individual staff members for their friendliness and helpfulness, contrasting with overall negative experiences.
  • PS
    Pablo Sanchez
    6 days ago
    1.0
    Sad to say going to have to avoid this location. Crew was unorganized, lazy and unprofessional. Tried the new Grand Papa pizza and it was trash to say the least or at least that is the experience they gave me. The order was made wrong and they complained about re-making it. Even after the re-make the pizza was cold, cut into 16 slices for some reason and not enough toppings. Would love to have a refund for this poor order and experience by Papa John’s. Pizza was stale and bland and not worth the money even with a discounted price. Looks like Dominos Pizza remains king as usual.
  • JJ
    Jamie
    Nov 13, 2025
    1.0
    Pizza was so gross was not made the way it was supposed to be made so very upset they lost my business
  • DA
    Daja Anderson
    Oct 19, 2025
    1.0
    I placed an order on October 4th for my child’s 1st birthday party, scheduled to be delivered on October 18th at 2:30 PM. As 2:45 approached and the pizza still hadn’t arrived, I tried tracking the order but couldn’t, so I called the store. I spoke with a “manager” named Royce, who was extremely rude and unhelpful. He told me my order was scheduled for 3:30 PM, even though my confirmation email clearly shows 2:30 PM. Instead of trying to resolve the issue, he spoke to me in a disrespectful tone, as if I wasn’t a paying customer, & as if it were my fault that the pizza was never made or delivered, instead of taking accountability or offering a solution. I simply wanted the situation fixed so that my daughter and her guests could enjoy pizza after swimming. This was supposed to be a joyful day, but unfortunately, this experience left a bad impression and was not what I expected for my daughter’s first birthday. Please find better management that actually enjoys their jobs and values customer service. Customers shouldn’t have to deal with nasty attitudes just because someone else is unhappy with their job.
  • CN
    Chris Newtown
    Oct 5, 2025
    1.0
    Is Papa John's is usually spot on with following directions for orders and the food is usually really good. Tonight, the food is untenable, no directions were followed, the food is soggy and covered in sauce. So much for light sauce. The chicken parmesan bites are so grease laden that they're unedible
  • MW
    Mark Williams
    Sep 21, 2025
    1.0
    Ordered 4 pizzas an hour and a half in advance for a preset delivery time. 30 minutes after that time the food was still being “prepared “ and they were waiting on a door dash driver. Don’t order from this location unless you don’t plan to get you food when you order it

Frequently Asked Questions About Papa Johns Pizza

What are the operating hours for Papa Johns Pizza in Charlotte, NC?

Papa Johns Pizza in Charlotte is open daily from 9:30 AM to 1:00 AM for delivery and takeout services.

Where is Papa Johns Pizza located in Charlotte?

Papa Johns Pizza is located at 1620 E. 4th Street, Charlotte, NC 28204.