Papa Johns Pizza

2.9
393 reviews
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Business Details

9335 North Tryon St, Charlotte, NC
28262, United States
(704) 503-5032
https://locations.papajohns.com/united-states/nc/28262/charlotte/9335-north-tryon-st?utm_source=gmb&utm_medium=organic
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About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Charlotte, NC, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Charlotte pizza for any occasion. Call us for pizza delivery in Charlotte or stop by 9335 North Tryon St for carryout to order the best pizza in Charlotte, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
9335 North Tryon St, Charlotte, NC
28262, United States

Hours

Reviews

2.9
393 reviews
5 stars
139
4 stars
38
3 stars
27
2 stars
18
1 star
171

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and unresponsive management.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and poorly prepared food.

Food Quality

Feedback indicated inconsistent food quality, with complaints about undercooked pizzas, lack of toppings, and unsanitary conditions.

Delivery Issues

Several customers experienced significant delays in delivery, wrong deliveries, and issues with the delivery service.

Positive Experiences

A few customers shared positive experiences, praising specific staff members and the quality of food on certain occasions.
  • TT
    Terry Tate
    Dec 9, 2025
    1.0
    Second time in a row I’ve ordered delivery and I’ve been shorted It seems to me this store needs a manager change!
  • MC
    Monique Canselo
    Dec 4, 2025
    1.0
    Horrible customer service. Management is TRASH. Overall, Horrible company, not responsive to complaints in upper management. I forwarded my issue to the Better Business Bureau. FYI, they lied about refunding my order & I paid cash. Nasty work.
  • ET
    Erich Then
    Nov 23, 2025
    2.0
    Pizza is hit or miss, lots of misses. IMPORTANT: When ordering online, don't get any sauces unless you like throwing your money away. They DO NOT give you sauces when you order them. This has happened like 4 times.
  • DB
    Demario Baker
    Nov 22, 2025
    1.0
    The worst customer service ever. I asked for the pizza to be cut in squares to feed my little kids and butchered the pizza into little irregular pieces. No manager was there and they wouldn't remake my pizza.
  • BB
    Brianne Barton
    Nov 15, 2025
    1.0
    Wow. Ordered pizza and waited for over an hour. Called the location only to be answered by someone SO rude. He said “DoorDash doesn’t have any drivers nearby but you could pick it up.” I told him that was not an option and he said he could refund me. I said that would be great and he hung up on me. Honestly, the worst experience. Not surprised the reviews are 2.9.
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Frequently Asked Questions About Papa Johns Pizza

What are the regular delivery hours for Papa Johns Pizza in Charlotte, NC?

Papa Johns Pizza offers delivery every day from 10:00 AM to 2:00 AM.

Can I order carryout from Papa Johns Pizza, and what are the takeout hours?

Yes, carryout is available from 10:00 AM to 1:40 AM daily at the Charlotte location.