Papa Johns Pizza

3.4
259 reviews
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Business Details

16049 Johnston Rd (Ballantyne Area), Charlotte, NC
28277, United States
(704) 543-7171
https://locations.papajohns.com/united-states/nc/28277/charlotte/16049-johnston-rd-(ballantyne-area)?utm_source=gmb&utm_medium=organic
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About

Pizza Restaurant
At Papa Johns Pizza in Charlotte, NC, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Charlotte pizza for any occasion. Call us for pizza delivery in Charlotte or stop by 16049 Johnston Rd (Ballantyne Area) for carryout to order the best pizza in Charlotte, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
16049 Johnston Rd (Ballantyne Area), Charlotte, NC
28277, United States

Hours

Reviews

3.4
259 reviews
5 stars
115
4 stars
36
3 stars
16
2 stars
12
1 star
80

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff like Tony Pepperoni for being friendly and helpful, while others reported rude behavior and lack of attention.

Food Quality

Inconsistent food quality; some customers enjoyed the pizza while others complained about undercooked items and incorrect orders.

Delivery Issues

Frequent complaints about delivery delays and missing items, with some customers receiving cold or incorrect orders.

Cleanliness Concerns

Several reviews raised concerns about hygiene practices, including staff not wearing gloves during food preparation.

Positive Experiences

Some customers had excellent experiences, particularly with specific staff members who provided outstanding service.
  • LR
    Lucy Reyes
    2 days ago
    1.0
    The worst service you can have. I do not recommend this place
  • CF
    Chris Frydrychowski
    Nov 8, 2025
    1.0
    Very rude over the phone. Does not want to talk to anyone or be of any help.
  • JJ
    Jason
    Aug 14, 2025
    3.0
    Curious half pepper for a whole extra large pizza, is that normal?
  • MM
    Mallory Minton
    Jul 3, 2025
    2.0
    needs work on customer service. i walked in to pick up three pizzas and 2 2liters. i was immediately asked if i had a pick up order. no greeting or “welcome to papa johns”. after providing my name i was told my wait time would be 8-10 minutes, then he turned and walked away. i asked if i could go ahead and pay for it since i was paying with cash, to which i was ignored because of the AirPods in his ears. Him and the coworker in the back exchanged inappropriate topics while customers in the lobby waited for their orders. The only reason i give them two stars is because of the redhead worker who was making the pizzas. Excellent quality pizzas & very well mannered since he was the one to cash me out. Apologetic when he forget my bags for the two liters & works very quick. He asked if he could help me with anything else & when i said no thank you, he was kind and told me to have a great night. Props to him, he was basically running the place. Shame on the other two.
  • NL
    Nady Leontieva
    Jul 3, 2025
    5.0
    Самая вкусная пицца в Шарлотте
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Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Charlotte, NC?

Delivery is available daily from 10:00 AM to 12:00 AM at Papa Johns Pizza in Charlotte, NC.

Can I place a takeout order at Papa Johns Pizza and what are the hours?

Yes, takeout orders are available daily from 10:00 AM to 11:40 PM at Papa Johns Pizza in Charlotte, NC.