At Papa Johns Pizza in Charlotte, NC, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Charlotte pizza for any occasion. Call us for pizza delivery in Charlotte or stop by 16049 Johnston Rd (Ballantyne Area) for carryout to order the best pizza in Charlotte, along with breadsticks, wings, and more!
Mixed reviews on customer service; some praised staff like Tony Pepperoni for being friendly and helpful, while others reported rude behavior and lack of attention from employees.
Food Quality
Inconsistent food quality; while some customers enjoyed the pizza, others reported issues with undercooked items, missing toppings, and incorrect orders.
Delivery Issues
Frequent complaints about delivery problems, including late arrivals, missing items, and cold food.
Management
Mixed feedback on management; some customers appreciated the responsiveness of managers, while others criticized their handling of issues and overall professionalism.
JG
Jones Girls
Jan 23, 2026
5.0
I love their garlic sauce 😋. Their prices are affordable and the pizza is good. I never had a bad experience.
MJ
Mark Jon
Jan 17, 2026
3.0
Got the Grand Papa. Didn’t like that it came in two boxes. It was also cold by the time I got home and I live right next to the Bowl at Ballantyne. Also the owner should teach their employees proper greeting methods when paying customers enter the premises. Sure the Gen Z stare is ok but it gets old after a while but at the same time I guess these guys are probably only getting paid 15 dollars an hour or under. So I guess you get what you pay for. Anyways I will order again. Thank you
SS
Sarah S
Jan 3, 2026
3.0
I ordered delivery. I loved that it delivered so quickly. It said it would be delivered around 7:40pm, it got here around 7:20pm, though, it would’ve been nice to see this on the tracker. The tracker did not update. When I received my pizza, it was missing black olives- my favorite topping! It’s a topping we always had as a child and it’s one that I always ask for. I double-checked my order to make sure black olives were listed, and they were. So that was disappointing.
I reviewed the receipt and noticed the tip wasn’t added. This must have been a mistake. So I called and spoke with the manager and told him to include a $10 tip for the delivery driver. It’s the new year and the driver was older, and I live on the 3rd floor. So I appreciate his effort.
After that, I informed the manager that I was missing my favorite topping and to let him know for future orders. He thanked me and that was that lol. He didn’t even apologize 😆 just said they will make sure it won’t happen to my future orders lol. But how would he know when in order? lol anyways, I took off 2 stars - 1 for the missing olives and 1 for the manager. I took a photo the morning after.
A
Азамат Темербеков
Dec 23, 2025
5.0
Хорошее место
KP
Kevin Parker
Dec 21, 2025
5.0
There were 8 employees working back there, no staff shortage, the manager was barking orders like he should be. He was fully in charge. Was organized chaos which is normal for a pizza place on a Saturday night. My pizza was exceptional and exactly the way I ordered it.
Good job crew!!