Panera Bread

3.5
786 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains
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Business Details

11630 Waverly Center Drive, Charlotte, NC
28277, United States
(980) 262-6108
https://www.panerabread.com/en-us/cafe/locations/nc/charlotte/11630-waverly-center-drive
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About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Charlotte is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
11630 Waverly Center Drive, Charlotte, NC
28277, United States

Hours

Reviews

3.5
786 reviews
5 stars
341
4 stars
132
3 stars
59
2 stars
51
1 star
203

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude or unhelpful staff, particularly from management.

Food Quality

While some customers enjoyed the food, many reported issues with incorrect orders, missing ingredients, and overall poor food quality.

Cleanliness

Numerous reviews highlighted the restaurant's cleanliness issues, including dirty tables and a generally unkempt dining area.

Long Wait Times

Many customers experienced excessively long wait times, especially in the drive-thru, leading to frustration and dissatisfaction.

Staffing Issues

Several reviews noted a lack of staff presence, leading to poor service and long waits, suggesting management struggles with staffing and training.
  • GP
    Glenn Pfeiffer
    3 days ago
    5.0
    Really wonderful experience, the cashier and all the staff were so lovely and helpful, made my whole day brighter - thank you!
  • AA
    Ali Alhakim
    Jan 6, 2026
    5.0
    We came close to closing, and they were so friendly. Liked the food and the service.
  • JW
    Jeanette Whiteheart
    Jan 6, 2026
    2.0
    A nice lady that I care about gave me a fifteen dollar gift card for christmas. I said , okay , I'll try them again , but they're a rip off. Well panera you never disappoint me. There is no one on planet earth who could make this salad tolerable with this quarter size dressing. 80 cents for an extra cup times however many people come through your stores every day.No wonder you're still in business.
  • LC
    Lily Chatterjee
    Dec 23, 2025
    5.0
    Service is fabulous and the staff was very accommodating. Love coming here
  • CF
    Claudia Frent
    Dec 21, 2025
    1.0
    I would not eat here. The staff has poor customer service especially in the drive thru. Don’t bother calling the store manager Candace. She will just hang up on you. If you order a soup to go, make sure they have spoons.
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Frequently Asked Questions About Panera Bread

Does Panera Bread in Charlotte accept reservations?

No, Panera Bread does not accept reservations.

What are the operating hours for Panera Bread's delivery service in Charlotte?

Delivery is available Monday to Thursday from 6 AM to 9 PM, and Friday to Sunday from 7 AM to 9 PM.