Panera Bread

3.2
803 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Charlotte is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
5501 R C Josh Birmingham Pkwy, Charlotte, NC
28208, United States

Hours

Reviews

3.2
803 reviews
5 stars
294
4 stars
129
3 stars
71
2 stars
76
1 star
233

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, with many waiting over 30 minutes for their orders.

Staff Attitude

Numerous reviews highlighted unprofessional and rude behavior from staff, contributing to a negative customer experience.

Order Accuracy

Many customers experienced issues with incorrect or incomplete orders, leading to frustration and dissatisfaction.

Food Quality

Several reviews mentioned poor food quality, including stale items and incorrect preparations.

Management Issues

Customers noted a lack of organization and management oversight, resulting in chaotic service and long wait times.
  • YK
    Yogendra kumar
    Nov 16, 2025
    1.0
    Ordered food never came, check the food before taking it. There is no place to sit nearby!!
  • VV
    Victoria Villegas
    Nov 7, 2025
    1.0
    I ordered and have a work pay card so it's a cardholder. I waited so long to get the wrong sandwich and they wanted to give me attitude and said, I ordered a chobatta. When I ordered a croissant and this is after I seen them. Give the wrong order to someone who went all the way down to their gate. And then came all the way back cause they gave her a sandwich instead of her avocado toast
  • MS
    Matthew Shorrock
    Oct 31, 2025
    1.0
    Unbelievably slow service. You would think they could do their jobs and provide food within 45 minutes of ordering. Almost had to leave my food because of how slow they are. Meanwhile the whole staff is gabbing along like they don’t have a job to do. Also made their own personal food before getting to the several orders on the board. Avoid at all cost unless you want to spend 45 minutes waiting for a subpar sandwich for $25
  • NE
    Nathanael English
    Oct 27, 2025
    1.0
    Horrible experience. Ordered my food an hour and change before scheduled boarding and found myself trying to scarf it down as I got it minutes into the boarding process and even when I got it things were missing and wrong. Choose another spot.
  • JB
    Jennifer Baird
    Oct 24, 2025
    1.0
    I write this sitting here 32 minutes after ordering. We’re at an airport. People can’t afford to miss a flight while waiting for a sandwich. They really need to work on staffing up! Don’t blame the folks who are here working, but upper management or corporate.

Frequently Asked Questions About Panera Bread

Does Panera Bread Charlotte accept reservations?

No, Panera Bread Charlotte does not accept reservations.

What are the opening hours for Panera Bread Charlotte?

Panera Bread Charlotte is open daily from 5:00 AM to 9:00 PM.