CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Charlotte is here with warmth and welcome. Panera Bread. Food as it should be.
Mixed reviews on customer service; some staff were praised for their friendliness and helpfulness, while others were criticized for rudeness and unprofessional behavior.
Food Quality
Food quality is inconsistent; while some customers enjoyed their meals, others reported issues with freshness and incorrect orders.
Cleanliness
Multiple reviews highlighted cleanliness issues, including dirty tables and unsanitary conditions.
Service Speed
Service speed is a common concern, with many customers experiencing long wait times for their orders.
Parking and Accessibility
Parking is frequently mentioned as a problem, with customers finding it difficult to find adequate parking.
JD
Jerry Deeter
1 day ago
4.0
the manager was very friendly and helpful... she was quick to help us out on app questions
CC
Charlotte
1 day ago
5.0
I was recently at this location with my toddler and having a really difficult day. Without even being asked, Karen stepped in and helped me throughout our time there. She helped me carry food, checked in on me, and showed such genuine kindness. She truly made the entire day better for me, and I cannot express how deeply I appreciated it.
Beyond that experience, the food here is always consistently wonderful, and the bathrooms and restaurant are always clean and well maintained. But I especially wanted to take a moment to recognize Karen. I truly hope she knows how valued and appreciated she is, because her compassion and care made a real difference for me. Thank you, Karen. You are definitely not one of those "Karen's" 🤣
CM
Cláudio Melo
Jan 1, 2026
5.0
Fantastic experience
WT
William Tice
Dec 19, 2025
5.0
Seating options were good, parking stinks, food on par with any other Panera
AP
Amanda Petersen
Nov 22, 2025
5.0
Had a mishap with DoorDash taking over 45 minutes to drop off my order when the store is less than 10 minutes away. I called Panera, they not only remade everything but went above and beyond in customer service when I picked it up! My son enjoyed the gifted cookies.