Panera Bread

4.0
744 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains
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Business Details

14835 Ballantyne Village Way, Charlotte, NC
28277, United States
(704) 341-7586
https://www.panerabread.com/en-us/cafe/locations/nc/charlotte/14835-ballantyne-village-way
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About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Charlotte is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Panera Bread
14835 Ballantyne Village Way, Charlotte, NC
28277, United States

Hours

Reviews

4.0
744 reviews
5 stars
394
4 stars
156
3 stars
65
2 stars
44
1 star
85

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple customers reported slow service, incorrect orders, and unprofessional staff interactions.

Food Quality

The quality of food was inconsistent, with some customers enjoying their meals while others experienced issues like cold or poorly prepared items.

Cleanliness

Several reviews highlighted cleanliness problems, including dirty tables and floors, which detracted from the dining experience.

Positive Staff Interactions

Despite some negative experiences, there were positive mentions of friendly and helpful staff members who provided good customer service.

Overall Experience

While some customers had great experiences, many expressed disappointment and frustration, indicating a need for improvement in service and food consistency.
  • AP
    Amanda Petersen
    2 days ago
    5.0
    Had a mishap with DoorDash taking over 45 minutes to drop off my order when the store is less than 10 minutes away. I called Panera, they not only remade everything but went above and beyond in customer service when I picked it up! My son enjoyed the gifted cookies.
  • MA
    Maria Angel
    Nov 6, 2025
    5.0
    Panera is my favorite place to go for lunch with my husband
  • BM
    black man
    Oct 20, 2025
    1.0
    We ordered for dine in at Ballantyne Panera area. The order was ready they did not even bother to call out when the food is ready and I’m not aware it’s ready. Had cold soup and bread. Pathetic service. Completely deserted. Food is not good as other locations. Salad arrived without Roman lettuce but not compensated with any other ingredients - staff told they were running out!
  • AM
    Anthony Marquez
    Oct 18, 2025
    5.0
    I stopped here for lunch. No one was at the register because I believe they were too focused on the self serve kiosks. Would have been nice to speak to someone.
  • SH
    Stacey Hentschke
    Sep 14, 2025
    5.0
    Had a great experience here! We wanted something fresh and Mario so greatly accommodated us. He has amazing customer service!
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Frequently Asked Questions About Panera Bread

Does Panera Bread in Charlotte accept reservations?

No, Panera Bread in Charlotte does not accept reservations.

What are the operating hours of Panera Bread in Charlotte?

Panera Bread is open from 6 AM to 9 PM Monday through Saturday and from 7 AM to 9 PM on Sundays.