CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Charlotte is here with warmth and welcome. Panera Bread. Food as it should be.
Customers generally enjoyed the food, particularly the pastries and soups, but there were complaints about portion sizes and consistency.
Service Issues
Several reviews highlighted poor service experiences, including long wait times, unprofessional behavior from management, and issues with order accuracy.
Cleanliness
Multiple customers reported unsanitary conditions in the restaurant, including dirty tables and bathrooms.
Customer Service
While some staff were praised for their friendliness and helpfulness, others were noted for being disengaged or rude.
Product Availability
Frequent complaints about the location being out of popular items, leading to customer dissatisfaction.
FF
Farileyme Farileyme
Jan 4, 2026
5.0
I love Panera Bread 🍞 😋 the staff is awesome friendly nice and amazing
FH
Farhad Hosseini
Nov 15, 2025
4.0
Clean environment. Ample pastry choices. Several Coffee Choices.
TW
T “T” Wisdomfiremoon
Nov 11, 2025
5.0
AHHHHHHH! OMG! THAT'S ALL I CAN SAY! THE BEST DELICIOUS PASTRIES! YUMMMMY!
NS
Naadira Shy’ista
Nov 6, 2025
1.0
HORRIBLE! The guy that I assume is the manager has a horrible attitude! It took over 20 minutes to get an egg and cheese sandwich! I asked for a cup I just wanted water for the wait and he wouldn’t even give me that as if they ain’t already taking forever with my food! He was getting so annoyed and cursing very unprofessional! He’s a heavy set caucasian man NASTY ATTITUDE!
MD
M D
Nov 4, 2025
2.0
As with many things, Panera bagels have changed. Gone are the days of big, luscious, fabulous tasting bagels. They were special. Now they are small and dull. Today we got two of our favorites, cinnamon crunch and everything bagels. How disappointing. There was no block of cinnamon on the cinnamon crunch, and barely any crunch to speak of. Couldn’t really taste the cinnamon. The taste was bland. The consistency inside the bagel has also changed. The shape was different, it was like a dome shape. Totally different bagel. And pathetically small. Both bagels looked so ordinary. Definitely not the Panera bagels we have been loving and enjoying for years. Note to corporate:
Bring the original bagels back!