CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You donโt have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Charlotte is here with warmth and welcome. Panera Bread. Food as it should be.
Mixed reviews on customer service; some employees received high praise while others, particularly management, were criticized for poor interactions.
Food Quality
Food quality is inconsistent; while many enjoyed the taste, several customers reported issues with portion sizes and freshness.
Cleanliness
Cleanliness of the restaurant is a concern, with multiple reports of dirty tables and bathrooms.
Product Availability
Frequent complaints about being out of stock on popular items, leading to customer dissatisfaction.
Atmosphere
The atmosphere is generally pleasant, but some locations have been noted as uninviting or poorly maintained.
AH
Alfreda Henderson
Feb 21, 2026
5.0
Love Panera Bread, ๐ฅฐ
LJ
Lani Johnson
Feb 20, 2026
1.0
Customer service is poor so is employee interactions. There general manager is very condescending. I interrupted him several times. You will not talk to me that way Mr.
Worst Panera I have visited.
WF
William Fletcher
Feb 11, 2026
5.0
Everything 5 stars period. Great menu๐คค
LL
Linda Lucas
Jan 30, 2026
5.0
Kayla at Panera Bread truly sets the gold standard for customer service. Her friendly demeanor and genuine willingness to help make EVERYYYY visit a pleasure. It's not just about getting your order right; it's the consistent warmth and efficiency she brings, making you feel like a valued guest. Honestly, as long as Kayla's there, Panera Bread has a lifetime customer in me๐๐ฝgreat training ๐๐ฝ๐๐ฝ๐๐ฝ๐๐ฝ๐๐ฝ
JR
Jordan Richardson
Jan 20, 2026
5.0
I would like to commend Kayla for her outstanding customer service. She demonstrated exceptional patience, professionalism, and a genuine willingness to help throughout my visit. Kayla took the time to ensure my order was accurate and that all of my questions were answered, which made the experience smooth and stress free. Her positive attitude and dedication to customer satisfaction truly stood out and reflect very well on your team. She delivered the best customer service experience Iโve had in a while!