Panera Bread

4.1
1344 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Charlotte is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
9309 Center Lake Drive, Charlotte, NC
28216, United States

Hours

Reviews

4.1
1,344 reviews
5 stars
698
4 stars
346
3 stars
120
2 stars
72
1 star
108

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their friendliness and helpfulness, others were criticized for rudeness and lack of urgency.

Food Quality

Many customers expressed disappointment with the food quality, citing issues such as incorrect orders, bland flavors, and unsatisfactory portion sizes.

Cleanliness

Several reviews highlighted cleanliness issues, including dirty tables and unsanitary conditions, which detracted from the overall dining experience.

Order Accuracy

Numerous customers reported problems with order accuracy, including missing items and incorrect food preparation.

Management Issues

There were complaints about poor management and lack of organization, leading to long wait times and unsatisfactory service.
  • CJ
    Christina Jamison
    Jan 2, 2026
    5.0
    Friendly, helpful staff; the food is So good
  • ST
    Shavone Thomas
    Dec 26, 2025
    5.0
    The Cashier was great, nice, and excellent customer service.
  • CC
    Cassandra Cassell
    Dec 18, 2025
    5.0
    The 2 employees that waited on me were awesome! I wish more people were like them.
  • KJ
    kiara jackson
    Dec 17, 2025
    1.0
    Do not go here , employees have no sense of urgency and they just toss the bag at you like it’s your fault you have to wait 20 minutes for one small pickup order .
  • JU
    Jasmine Underwood
    Dec 4, 2025
    1.0
    We got really sick after eating here. Our stomachs were extremely upset.

Frequently Asked Questions About Panera Bread

Does Panera Bread Charlotte accept reservations?

Panera Bread Charlotte does not accept reservations.

What are the operating hours for delivery services at Panera Bread Charlotte?

Delivery is available Monday through Thursday from 6:00 AM to 10:00 PM, Friday from 6:00 AM to 9:00 PM, and Saturday and Sunday from 7:00 AM to 9:00 PM.