Brand Certified
Panera Bread
4.1(1357 reviews)
Certified by Panera Bread • Mar 01, 2026
Business Details
9309 Center Lake Drive, Charlotte, NC
28216, United States
Certified by Panera Bread • Mar 01, 2026
(704) 921-0013
Certified by Panera Bread • Mar 01, 2026
https://www.panerabread.com/en-us/cafe/locations/nc/charlotte/9309-center-lake-drive
Certified by Panera Bread • Mar 01, 2026
About
Certified by Panera Bread • Mar 01, 2026
CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Charlotte is here with warmth and welcome. Panera Bread. Food as it should be.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Panera Bread • Mar 01, 2026
Hours
Certified by Panera Bread • Mar 01, 2026
Reviews
4.1
1,357 reviews
5 stars
709
4 stars
346
3 stars
121
2 stars
73
1 star
108
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers praised the food for being delicious and fresh, there were several complaints about blandness, incorrect orders, and decreased quality in recent visits.
Customer Service
Customer service experiences varied widely; some praised the staff for being friendly and helpful, while others reported rude behavior and poor service.
Cleanliness
Multiple reviews highlighted issues with cleanliness, including dirty tables and unsanitary conditions, which negatively impacted the dining experience.
Order Accuracy
There were numerous complaints regarding order accuracy, with customers receiving incorrect items or incomplete orders.
Atmosphere
The atmosphere received mixed reviews, with some enjoying the spacious and comfortable environment, while others noted it felt more like a cafeteria.
- PRPablo Romero2 days ago5.0Food is scrumptious and consistent. Customer service is always great as well!
- JFJayre Flores2 days ago5.0food is so yummy, customer service is amazing and the environment is very spacious, clean, and comfy!
- MHM H4 days ago5.02/26/2026 @ 8:57 p.m. Panera Bread, 9309 Center Lake Dr Suite 100, Charlotte, NC 28216 I received Exemplary Customer Service. The staff was equally as Awesome as the Manager. I believe he said that his name was Chris. He had great meal suggestions and was very kind and easy to talk to 👍🏾
- KCK CooperFeb 20, 20265.0Nice Place to dine and Nic is absolutely amazing. He makes the customer experience great..
- KCKate CarterJan 23, 20265.0I was meeting my team for the first time before we participated in a curling bonspiel, and we had a nice brunch! One wanted breakfast, so we planned on 10:45, but I was looking for some protein that I could eat in between games too. I ordered a new salad that I hadn't seen on the menu (it's been a while since I ate at Panera); it was a delicious green salad with grains, banana peppers or pepperoncini and grilled chicken. My food was ready fast, tasted great, and we had a great weekend curling!
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Certified March 01, 2026Yext Knowledge Graph
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