Panera Bread

4.1
1335 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains
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Business Details

9309 Center Lake Drive, Charlotte, NC
28216, United States
(704) 921-0013
https://www.panerabread.com/en-us/cafe/locations/nc/charlotte/9309-center-lake-drive
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About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Charlotte is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
9309 Center Lake Drive, Charlotte, NC
28216, United States

Hours

Reviews

4.1
1,335 reviews
5 stars
690
4 stars
347
3 stars
120
2 stars
72
1 star
106

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences varied widely, with some praising friendly staff and quick resolutions, while others reported rude interactions and poor management.

Food Quality

While many customers enjoyed the food and found it delicious, several reviews highlighted issues with food preparation, incorrect orders, and declining quality.

Cleanliness

Multiple reviews pointed out cleanliness issues, including dirty tables and unsanitary conditions, which detracted from the overall dining experience.

Value for Money

Customers expressed mixed feelings about the value for money, with some feeling that portion sizes and food quality did not justify the prices.

Order Accuracy

There were numerous complaints about incorrect orders and issues with online ordering, leading to frustration among customers.
  • DG
    David Goodman
    Nov 11, 2025
    1.0
    So, my family and I stopped going to Panera after several bad experiences at multiple locations. I decided that I should be ok to go up to the counter, order items from the bakery, and leave. However, this was too complicated for this Panera to handle. After ordering and paying, the employees decided to stand around and talk rather than get my order together so I could leave. After several minutes someone else ordered the same thing and they had to refund me because they no longer had enough to fill my order. It will be a while longer before I order from here again (for personal or for my business lunches).
  • EG
    E Gaiter
    Nov 9, 2025
    5.0
    The order machine wasn't working, no one notified customers
  • SP
    Sara P
    Nov 7, 2025
    1.0
    No meat thanks for charging me $18..
  • TL
    T Ledbetter
    Oct 5, 2025
    4.0
    Talk about a late night adventure. The manager took excellent care of us. The food was served fast and was a great value.
  • BC
    Bryan Calhoun
    Sep 24, 2025
    5.0
    A+
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Frequently Asked Questions About Panera Bread

Does Panera Bread Charlotte accept reservations?

Panera Bread Charlotte does not accept reservations.

What are the operating hours for delivery services at Panera Bread Charlotte?

Delivery is available Monday through Thursday from 6:00 AM to 10:00 PM, Friday from 6:00 AM to 9:00 PM, and Saturday and Sunday from 7:00 AM to 9:00 PM.