Panera Bread

Reviews

• CT

  Chip Tanner

  Nov 17, 2025
  3.0
  I like Panera, but the service at this one is bad. 30+ minutes to get 2 bagels sliced and toasted. "Busy" was the excuse. They just need some efficiency.
• KK

  Kallan1337

  Nov 14, 2025
  2.0
  This location is always missing items when I order delivery. Does no one check to make sure everything is ready to go? I wait almost an hour just to have things missing. Same with online pickup at the drive through. I am curious if the place is even managed at all.
• KJ

  Karen Johnston

  Nov 3, 2025
  2.0
  I’m writing about the Panera at the Arboretum in Charlotte. Last week I ordered a breakfast sandwich with avocado added. They said there would be an up-charge,, which is fine. When I got home, the receipt showed the up-charge … the sandwich did not show the avocado. This was the 2nd time this happened. First time, I let it go. This time, I called. All I wanted was a refund for the avocado I did not get. But I was told they couldn’t do that and my only option was to come back for another sandwich. So i did. At the window, I spoke to the manager (Kristina, I think). I questioned why I could not get a refund over the phone. She said it was because the employee I spoke with was not a manager. I asked why he didn’t call a manager and she said “here’s your sandwich”. I asked if she could refund me at the window. She said they already made the sandwich and that was that. I called corporate when I got home. The very nice customer care rep said he was filing the complaint the proper division (not sure who, but he sounded sincere). I asked if he could refund me the cost of the avocado (it’s really all I ever wanted) but he could not (made sense). Instead, he put a gift card on my app (that works). I also told them that none of my orders from the past 3 months are showing up on my app (last was 8/8, out of town). Is anyone else noticing this?
• PB

  Pavel Bushkov

  Nov 2, 2025
  1.0
  Terrible service. I waited 40 minutes for my chicken soup and sandwich. This has been going on for the last six months. I won't be ordering from there again. Be prepared to stand in line for at least 30-40 minutes in rapid pick up or drive thru. Always left 20% tips, now never will back again. Delete app! I hope another people have a better experience…
• RG

  robbie godette

  Sep 2, 2025
  1.0
  Customer service has gotten worse…not giving a loyal customer their rewards when you clearly have it is ridiculous…I love Panera’s food! But the customer service quality is horrible

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