Steak HouseRestaurantTake Out RestaurantAmerican RestaurantAustralian RestaurantBar & GrillGluten-Free RestaurantBarOutback Steakhouse
Outback Steakhouse, the home of juicy steaks, spirited drinks and Aussie hospitality. Find our location in Charlotte off Kettering Drive and Pineville-Matthew Road and next to the UPS Store.
Customers frequently praised the attentive and friendly service from staff, particularly highlighting individuals like Cora, Lacey, and Jenna for their exceptional hospitality.
Food Quality
The food received positive feedback for being delicious and well-prepared, especially the steaks and appetizers, although there were some complaints about inconsistencies in orders.
Atmosphere
The restaurant's atmosphere was described as warm and welcoming, contributing to a pleasant dining experience.
Order Efficiency
There were mixed reviews regarding the efficiency of order handling, particularly for to-go orders, with some customers experiencing long wait times and missing items.
VS
Vivi Santana
2 days ago
5.0
We visited a different Outback previously and had a small hiccup there. The manager at that location treated us for the “inconvenience” after we shared our experience, which they were already aware of, but we decided to come to this one instead to redeem the experience after the inconvenience. Cass, the hostess, greeted us with such a friendly and warm welcome that it immediately set the tone. Ashley, the manager here, also greeted us with genuine warmth (she was aware of the situation and in communication with the other manager), and Holly, our server, took great care of us from start to finish.
The food was a standout and came out in a timely manner, which we really appreciated. The new Alice Chicken Quesadillas were flavorful and well‑made, and the Down Under Delmonico Ribeye was cooked to absolute perfection—tender, juicy, and exactly what you want in a steak. 100% recommend. This location truly turned our Outback experience around. Nothing felt rushed or off—just great service, great food, and great people.
To Cass, Ashley, Holly, and the manager from the other location : thank you for turning our experience around with your communication, and exceptional service.
TC
Tiffany Casey
Feb 20, 2026
5.0
The delivery driver left without all the food. I called and they remade the forgotten meal so it was fresh and threw in a dessert for the inconvenience for me to pick up. Very friendly and accommodating!
BL
Bre’Ashia Love
Feb 17, 2026
1.0
Second time at this location . I ordered the grilled shrimp and rice the first time. It was ok, not like other locations. This time I drink Half my drink just to see food stuck in the inside of the cup. Manager never came out. Don’t not recommend. Host had wonderful service.
NB
Nichelle Barnes
Feb 16, 2026
5.0
We were greeted at the by the host CORA who opened both doors so that we may enter. She immediately sat us down asking which booth we preferred. She then kindly said Quan your waiter will be with in a moment. Quan was the most nicest waiter I've ever had. He was very attentive and warm welcoming. I thought he was the manager. I stop the assistant manager in training Ashley to ask for some extra things and she was was equally nice. Everyone was a pleasure and made our stay a very GREAT one. We were so happy thanking everyone for such great service. They ALL deserve acknowledgement n raises.. We also noticed that everyone was working TOGETHER!! Way to go in picking great staff members. We will def be back if not for food but just the wonderful service..
There is ao much I could say about our whole experience. I food came out exactly like we ordered. We left out of there feeling very special and we'll treated. We will def go back and happily spend our money at this location..
Signed, happy customers 😀
SW
Shanna Wright
Feb 6, 2026
2.0
So I have not written a review in awhile. Unfortunately I had to. We just decided to treat ourselves after a difficult work week that was money definitely well earned. My mate and I ordered a full rack of ribs that had 2 sides. I picked asparagus and the smokehouse mac and cheese. Aussie loaded fries and the shrimp on the barbie all ro go. The service was great especially with the new young lady and her mentor training her. Now the food being over $70 "under the name Terry" was a different story. Unfortunately the fries,ribs and Mac and cheese were heavily salted and peppered. Now pepper is way easier to forgive than the high salt content. The brown bread and butter was good as well as the asparagus but not over $70 good. We had dined in about a few weeks earlier and it was delicious. Don't be fooled by the pictures that's just to show proof of the purchase but, our two kids actually ate the fries and some other stuff under the advisory to drink plenty of water. Maybe a rough service because it was Friday (6pm) but Truly disappointed.
Frequently Asked Questions About Outback Steakhouse
Where can I find information on gluten-free menu items?
We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://www.outback.com/nutrition/gluten\-free) to view our gluten\-free menu
Where can I earn dine rewards?
Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.
Where can I download the NEW Outback App?
Our App has been upgraded with a new look and exciting features! It's the fastest, mobile way to enjoy our bold flavors thru curbside takeaway \& delivery. Get it on Google Play or download on the AppStore – [Learn More](https://www.outback.com/app?useCache=false/)
How do I find out more information about being an Outbacker?
We're always looking for dedicated, fun\-loving people to help make our restaurant a success! For more information [click here](http://bit.ly/39L8aoI3112).
What types of meals are served at Outback Steakhouse in Pineville?
Outback Steakhouse serves lunch, dinner, and offers a happy hour menu.
Where is Outback Steakhouse located in Charlotte, NC?
It is located at 8338 Pineville Matthews Road, Charlotte, NC 28226.
What are the restaurant hours for Outback Steakhouse in Pineville?
The restaurant is open Monday to Thursday from 11:00 AM to 10:00 PM, Friday and Saturday from 11:00 AM to 11:00 PM, and Sunday from 10:30 AM to 10:00 PM.
Does Outback Steakhouse offer gluten-free menu options?
Yes, several gluten-free items are available. You can view the gluten-free menu on their website.
What pickup and delivery services does Outback Steakhouse provide?
They offer in-store pickup, curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What payment options are accepted at Outback Steakhouse?
They accept American Express, Android Pay, Apple Pay, cash, MasterCard, and Visa.
When is happy hour at Outback Steakhouse in Pineville?
Happy hour is daily from 4:00 PM to 6:00 PM.
Are there nearby places where I can get beauty services before or after visiting Outback Steakhouse?
Yes, nearby beauty salons include The Guys' Place A Hair Salon for Men, The Beauty Hive, Shassity Styles, Nail City, Nails Garden, and Bright Diamond Medical Spa and Wellness.
What restaurants are near Outback Steakhouse where I could explore other dining options?
Nearby restaurants include Wan Fu Quality Chinese Cuisine, Nakato Japanese Steakhouse, Wingstop, Hungry Howie’s Pizza, and Fox & Hound sports bar.
Are there useful nearby services or shops near Outback Steakhouse for a convenient visit?
Yes, you can find USPS for shipping services, a towing service called Charlotte Tow, and various retail stores like Dipped In Chocolate and Cartridge World nearby.
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