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Outback Steakhouse

4.1
(3123 reviews)

Business Details

8338 Pineville Matthews Road, Charlotte, NC
28226, United States
(704) 759-9575

About

Steak HouseRestaurantTake Out RestaurantAmerican RestaurantAustralian RestaurantBar & GrillGluten-Free RestaurantBarOutback Steakhouse
Outback Steakhouse, the home of juicy steaks, spirited drinks and Aussie hospitality. Find our location in Charlotte off Kettering Drive and Pineville-Matthew Road and next to the UPS Store.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsAvailable

Location

Outback Steakhouse
8338 Pineville Matthews Road, Charlotte, NC
28226, United States

Hours

Reviews

4.1
3,123 reviews
5 stars
1,887
4 stars
507
3 stars
250
2 stars
154
1 star
325

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently praised the attentive and friendly service from staff, particularly highlighting individuals like Cora, Lacey, and Jenna for their exceptional hospitality.

Food Quality

The food received positive feedback for being delicious and well-prepared, especially the steaks and appetizers, although there were some complaints about inconsistencies in orders.

Atmosphere

The restaurant's atmosphere was described as warm and welcoming, contributing to a pleasant dining experience.

Order Efficiency

There were mixed reviews regarding the efficiency of order handling, particularly for to-go orders, with some customers experiencing long wait times and missing items.
  • VS
    Vivi Santana
    2 days ago
    5.0
    We visited a different Outback previously and had a small hiccup there. The manager at that location treated us for the “inconvenience” after we shared our experience, which they were already aware of, but we decided to come to this one instead to redeem the experience after the inconvenience. Cass, the hostess, greeted us with such a friendly and warm welcome that it immediately set the tone. Ashley, the manager here, also greeted us with genuine warmth (she was aware of the situation and in communication with the other manager), and Holly, our server, took great care of us from start to finish. The food was a standout and came out in a timely manner, which we really appreciated. The new Alice Chicken Quesadillas were flavorful and well‑made, and the Down Under Delmonico Ribeye was cooked to absolute perfection—tender, juicy, and exactly what you want in a steak. 100% recommend. This location truly turned our Outback experience around. Nothing felt rushed or off—just great service, great food, and great people. To Cass, Ashley, Holly, and the manager from the other location : thank you for turning our experience around with your communication, and exceptional service.
  • TC
    Tiffany Casey
    Feb 20, 2026
    5.0
    The delivery driver left without all the food. I called and they remade the forgotten meal so it was fresh and threw in a dessert for the inconvenience for me to pick up. Very friendly and accommodating!
  • BL
    Bre’Ashia Love
    Feb 17, 2026
    1.0
    Second time at this location . I ordered the grilled shrimp and rice the first time. It was ok, not like other locations. This time I drink Half my drink just to see food stuck in the inside of the cup. Manager never came out. Don’t not recommend. Host had wonderful service.
  • NB
    Nichelle Barnes
    Feb 16, 2026
    5.0
    We were greeted at the by the host CORA who opened both doors so that we may enter. She immediately sat us down asking which booth we preferred. She then kindly said Quan your waiter will be with in a moment. Quan was the most nicest waiter I've ever had. He was very attentive and warm welcoming. I thought he was the manager. I stop the assistant manager in training Ashley to ask for some extra things and she was was equally nice. Everyone was a pleasure and made our stay a very GREAT one. We were so happy thanking everyone for such great service. They ALL deserve acknowledgement n raises.. We also noticed that everyone was working TOGETHER!! Way to go in picking great staff members. We will def be back if not for food but just the wonderful service.. There is ao much I could say about our whole experience. I food came out exactly like we ordered. We left out of there feeling very special and we'll treated. We will def go back and happily spend our money at this location.. Signed, happy customers 😀
  • SW
    Shanna Wright
    Feb 6, 2026
    2.0
    So I have not written a review in awhile. Unfortunately I had to. We just decided to treat ourselves after a difficult work week that was money definitely well earned. My mate and I ordered a full rack of ribs that had 2 sides. I picked asparagus and the smokehouse mac and cheese. Aussie loaded fries and the shrimp on the barbie all ro go. The service was great especially with the new young lady and her mentor training her. Now the food being over $70 "under the name Terry" was a different story. Unfortunately the fries,ribs and Mac and cheese were heavily salted and peppered. Now pepper is way easier to forgive than the high salt content. The brown bread and butter was good as well as the asparagus but not over $70 good. We had dined in about a few weeks earlier and it was delicious. Don't be fooled by the pictures that's just to show proof of the purchase but, our two kids actually ate the fries and some other stuff under the advisory to drink plenty of water. Maybe a rough service because it was Friday (6pm) but Truly disappointed.

Frequently Asked Questions About Outback Steakhouse

Where can I find information on gluten-free menu items?

We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://www.outback.com/nutrition/gluten\-free) to view our gluten\-free menu

Where can I earn dine rewards?

Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.

Brand Certified Facts from Outback Steakhouse

Outback Steakhouse partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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