Outback Steakhouse

4.3
1612 reviews

About

Steak HouseRestaurantTake Out RestaurantAmerican RestaurantAustralian RestaurantBar & GrillGluten-Free RestaurantBar
Outback Steakhouse, the home of juicy steaks, spirited drinks and Aussie hospitality. Find our location in Charlotte south of the airport on the east side of Steele Creek Boulevard just past Dixie River Road.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutNot available
  • Requires reservationsNot available

Location

Outback Steakhouse
2128 Freeman Park Drive, Charlotte, NC
28273, United States

Hours

Reviews

4.3
1,612 reviews
5 stars
1,161
4 stars
157
3 stars
93
2 stars
64
1 star
137

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported slow service, long wait times, and incorrect orders, leading to frustration.

Food Quality

Several reviews highlighted inconsistent food quality, with complaints about cold, overcooked, or poorly seasoned dishes.

Positive Staff Experiences

Despite the issues, some customers praised specific staff members for their excellent service and attentiveness.

Management Response

A few reviews noted that managers were proactive in addressing complaints and improving customer experiences.

Takeout Experience

Mixed feedback on takeout orders, with some customers appreciating the accuracy and packaging, while others faced issues with missing items.
  • JF
    James Freeman
    Nov 14, 2025
    5.0
    Great place and great food we have eaten there several times, the atmosphere is very good, the staff is very friendly and very good at their job.
  • JR
    Jessica Rauzi
    Nov 6, 2025
    2.0
    Food took a bit to come out, and we were some of the only people there. Steaks were cold, chewy, and not appetizing. Salmon was very salty.
  • CS
    Chris Smith
    Nov 1, 2025
    2.0
    Order was not right for 2 main items 18oz. Rib eye and Baked potato. Sent all the toppings for the potato but no potato! Smh Please get it together it's getting ridiculous!
  • HP
    Hair Pharmacy
    Oct 31, 2025
    5.0
    My family and I had such a wonderful experience at Outback Steakhouse! Our manager, Heather, truly went above and beyond to make sure everything was perfect. She was attentive, friendly, and made us feel so welcome from start to finish. It’s rare to find such genuine hospitality, and Heather definitely made our visit stand out. Because of her, we’ll absolutely be returning soon. Thank you for making our dining experience so pleasant and memorable!
  • JD
    Jonathan Dorr
    Oct 29, 2025
    5.0
    We ordered online and did curbside pickup. Everything we ordered was there (unlike my experience at other restaurants), the food was packaged to keep the food in great shape during transport, and it was all delicious. Food was out a little later than estimated, but everything else was great. Will order here again for sure.

Frequently Asked Questions About Outback Steakhouse

Where can I find information on gluten-free menu items?

We can recommend several items on our menu specifically for gluten intolerance. Please [click here](https://www.outback.com/nutrition/gluten\-free) to view our gluten\-free menu

Where can I earn dine rewards?

Visit Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill and Fleming's Prime Steakhouse \& Wine Bar participating locations.