New York Old School Bagel & Deli

4.1
402 reviews

About

Bagel Shop

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable

Location

New York Old School Bagel & Deli
7510 Pineville-Matthews Rd #11a, Charlotte, NC
28226, United States

Hours

Reviews

4.1
402 reviews
5 stars
277
4 stars
24
3 stars
29
2 stars
27
1 star
45

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently praised the bagels and breakfast sandwiches, noting their authenticity and deliciousness, particularly the bacon, egg, and cheese options.

Service Issues

Many reviews highlighted inconsistent service, with frequent complaints about incorrect orders, slow service, and unhelpful staff attitudes.

Customer Experience

While some customers enjoyed friendly interactions with staff, others reported rude behavior and a lack of professionalism, particularly from management.

Sanitation Concerns

Several reviews mentioned a declining sanitation score, raising concerns about cleanliness and food safety in the establishment.

Order Accuracy

A significant number of customers expressed frustration over incorrect orders, indicating a need for better attention to detail in order preparation.
  • DS
    Dennis Smith
    Nov 14, 2025
    2.0
    I usually love the bagels and the chopped cheese. Today i decided to try the two egg breakfast with bacon and hashbrowns...big mistake. The picture they show online is totally different than what i received. It was a soggy hashbrown patty. It was under the eggs. At first I thought they forgot them. I called to ask about it. I got hung up on the first, called back. I did get a very understanding person. While i was talking to her i discovered the soggy potato patty. Beyond disappointing.1st picture is website hashbrowns,2nd actual hashbrowns . The bacon was also paper-thin.
  • SD
    Steven and Brenda Dater
    Nov 9, 2025
    5.0
    The line is always out the door and we always get out the door in no time. The manager is awesome and the bagels are so soft! We are new In charlotte and we already know this is our favorite bagel place.
  • LD
    Lian Davis
    Nov 8, 2025
    1.0
    Ordered 3 bagels via door dash. One bagel had mold! One bagel was not toasted. Third bagel - asked for cheese, no cheese on bagel. Asked for it to be toasted - was not toasted. So apparently you have to go into the store and WATCH them make your bagel to get it right. Such a terrible experience.
  • LI
    Linda Irving
    Nov 8, 2025
    5.0
    Still giving 5 starts because these bagels really are the best I’ve found in Charlotte. But did you get a new employee or something? Basically no cream cheese on my bagel the last two times I’ve ordered
  • AZ
    Ash Z
    Oct 31, 2025
    2.0
    I hate to this leave review but maybe things will be corrected in the future. My coworker orders from here all the time. Talks very highly of them. So I gave them a try. This past week ordered 3x each order was incorrect!! On top my delivery person left my food on floor at the door of my office. Never opened the suites door. I put the directions and modifications on my order on the site. Each order this was made incorrect. Sheesh. I called in to complain. A lady said I would get a refund on the Tuesdays order and I never got it. They still took my money. Im sooo upset at this place. Uncalled for, every time my coworker orders it's perfect. Idk what there issue is when I place a order but they better get it together!!

Frequently Asked Questions About New York Old School Bagel & Deli

What are the operating hours of New York Old School Bagel & Deli?

New York Old School Bagel & Deli is open daily from 6:00 AM to 3:00 PM.

Does New York Old School Bagel & Deli offer delivery services?

Yes, they offer delivery services every day from 6:00 AM to 3:00 PM.