Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported rude and unprofessional behavior from staff, including incorrect orders and lack of assistance.
Order Accuracy
Many reviews highlighted frequent mistakes with orders, leading to customer frustration and dissatisfaction.
Food Quality
Several customers noted issues with food quality, including cold or improperly cooked items, impacting their overall experience.
Cleanliness
While some customers appreciated the cleanliness of the dining area, others reported dirty tables and unsanitary conditions.
Mixed Experiences
Some customers had positive experiences with quick service and friendly staff, contrasting with the negative feedback from others.
JM
Jamie Marion
4 days ago
3.0
Forgot half our food :(
AR
Anaid E Romano
Feb 19, 2026
1.0
This complaint is for the manager/employee Keysha.
In the process of trying to order through the drive through, she became agitated and made racists comments towards us. She told us to "go back to our country and come back with papers". When asked why she would say something like that she responded that it is because we "sound like people who don't have papers".
Having the gall to say something like this is astounding. This shameful and appalling behavior reflects badly on this location, this company, and especially on her. The entirety of all the interactions with her were disappointing, infuriating and utterly offensive.
Her superficial apology after being confronted for saying these things was reprehensible. She is there to perform a job, not to make disgusting and ugly comments towards other people. If she cannot keep her vile comments to herself, she has no business being in customer service. Thoughtless, hateful words have consequences---do better.
AA
Afzal
Feb 18, 2026
4.0
Went to drive thru and no one was taking order so decided to go inside and order.
The fries are usually the best part but felt it was not as crispy as I usually get in McDonalds
SS
Steven smith
Feb 14, 2026
5.0
It's a McDonald's. Infact the only one that gets orders right
MH
Morgan Holden
Jan 15, 2026
1.0
Paid in advance on the app, was told they couldn’t find my order so I showed proof or order and payment and instead of fixing the problem they asked me to order again, which means I would have to pay again. Kept telling me to cancel order but come to find out the order couldn’t be cancelled because they had already accepted it despite claiming not to find it. Management was defensive and combative and made no effort to right the situation, would not provide any proof we would be given a refund and we had to leave without our order. Two managers stood there stating blank face at me making zero effort to right the situation. Obviously no training on customer service is given here and they couldn’t seem to understand why I would be upset that I paid $30 for an order they refused to fix and couldn’t cancel.
What are the operating hours of this McDonald's location?
This McDonald's is open 24 hours a day, 7 days a week.
Does this McDonald's offer delivery services?
Yes, delivery is available 24/7 through McDelivery, accessible via their delivery website or app.
Is there a drive-thru available at this McDonald's?
Yes, the drive-thru is open 24/7 at this location.
What payment options are accepted at this McDonald's?
Payment options include American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's have WiFi and seating available?
Yes, free WiFi and seating are available, including wheelchair accessible seating and restrooms.
Can I order McDonald's food using a mobile app?
Yes, you can order using the McDonald's App available on iOS and Android, which also provides weekly deals.
Is this McDonald's location child-friendly?
Yes, this location welcomes children and offers high chairs and a children’s menu.
Where is this McDonald's located?
This McDonald's is located at 10720 Woodland Beaver Rd, Charlotte, NC 28215, USA.
What fast food options are nearby this McDonald's?
Nearby fast food options include Taco Bell, Arby's, Bojangles', and Waffle House, providing various cuisine choices.
Are there any convenient places to visit near this McDonald's?
You can visit nearby places like Publix Super Market for groceries, Sam’s Xpress Car Wash for car care, or Monster Self Storage Albemarle Rd for storage needs.
Can I find gas stations close to this McDonald's for quick fuel stops?
Yes, nearby gas stations include Exxon, bp America, Earp's (BP), and Chiến cùng Đam Mê, convenient for refueling.
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