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McDonald's

3.8
(557 reviews)

Business Details

(704) 215-4026
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • TakeoutAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

McDonald's
10720 Woodland Beaver Rd, Charlotte, NC
28215, United States

Hours

Reviews

3.8
557 reviews
5 stars
282
4 stars
87
3 stars
49
2 stars
47
1 star
92

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and unprofessional behavior from staff, including incorrect orders and lack of assistance.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, leading to customer frustration and dissatisfaction.

Food Quality

Several customers noted issues with food quality, including cold or improperly cooked items, impacting their overall experience.

Cleanliness

While some customers appreciated the cleanliness of the dining area, others reported dirty tables and unsanitary conditions.

Mixed Experiences

Some customers had positive experiences with quick service and friendly staff, contrasting with the negative feedback from others.
  • JM
    Jamie Marion
    4 days ago
    3.0
    Forgot half our food :(
  • AR
    Anaid E Romano
    Feb 19, 2026
    1.0
    This complaint is for the manager/employee Keysha. In the process of trying to order through the drive through, she became agitated and made racists comments towards us. She told us to "go back to our country and come back with papers". When asked why she would say something like that she responded that it is because we "sound like people who don't have papers". Having the gall to say something like this is astounding. This shameful and appalling behavior reflects badly on this location, this company, and especially on her. The entirety of all the interactions with her were disappointing, infuriating and utterly offensive. Her superficial apology after being confronted for saying these things was reprehensible. She is there to perform a job, not to make disgusting and ugly comments towards other people. If she cannot keep her vile comments to herself, she has no business being in customer service. Thoughtless, hateful words have consequences---do better.
  • AA
    Afzal
    Feb 18, 2026
    4.0
    Went to drive thru and no one was taking order so decided to go inside and order. The fries are usually the best part but felt it was not as crispy as I usually get in McDonalds
  • SS
    Steven smith
    Feb 14, 2026
    5.0
    It's a McDonald's. Infact the only one that gets orders right
  • MH
    Morgan Holden
    Jan 15, 2026
    1.0
    Paid in advance on the app, was told they couldn’t find my order so I showed proof or order and payment and instead of fixing the problem they asked me to order again, which means I would have to pay again. Kept telling me to cancel order but come to find out the order couldn’t be cancelled because they had already accepted it despite claiming not to find it. Management was defensive and combative and made no effort to right the situation, would not provide any proof we would be given a refund and we had to leave without our order. Two managers stood there stating blank face at me making zero effort to right the situation. Obviously no training on customer service is given here and they couldn’t seem to understand why I would be upset that I paid $30 for an order they refused to fix and couldn’t cancel.

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours a day, 7 days a week.

Does this McDonald's offer delivery services?

Yes, delivery is available 24/7 through McDelivery, accessible via their delivery website or app.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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