Location.com logo
Brand Certified

McDonald's

3.1
(1468 reviews)

Business Details

6225 W Sugar Creek Rd, Charlotte, NC
28269, United States
(704) 921-0681
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6225 W Sugar Creek Rd, Charlotte, NC
28269, United States

Hours

Reviews

3.1
1,468 reviews
5 stars
411
4 stars
260
3 stars
221
2 stars
153
1 star
423

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including long wait times, incorrect orders, and rude staff.

Cleanliness

Many reviews highlighted unsanitary conditions, with dirty tables and poor hygiene practices noted.

Food Quality

Customers frequently complained about cold, incorrect, or poorly prepared food, with some expressing dissatisfaction with the taste.

Staff Attitude

Several reviews mentioned unprofessional behavior from staff, including lack of communication and negative attitudes towards customers.

Inconsistency

There were mixed experiences reported, with some customers noting good service and fresh food, while others had consistently negative experiences.
  • JV
    Joseph Vargas
    Feb 20, 2026
    1.0
    The food in this place doesn't taste good, they reluctantly deliver it cold, the place was dirty. The tables were full of garbage and the smell was horrible. I think it was the worst McDonald's I've ever been to in my life. It smelled very, very bad
  • NN
    Nani
    Jan 12, 2026
    1.0
    Always takes 40 min to give me my fries that I ordered 20 min ago!!! And the employees are or use and nasty
  • MT
    M T
    Jan 11, 2026
    1.0
    6225 W. Sugar Creek Rd. Saturday 1/11/26 @ 2:05 p.m #1633 There is an older, darker complected black lady that is Horribly Nasty that was at the register. She Constantly complains about her job, like she doesn't want to be there. I asked her to communicate a detail about my order to the kitchen and she didn't. I watched her from the front. I had to speak to a manager. I waited way more than (3) minutes for the Nuggets to cook fresh. I received a box full of hot flat pieces. I have NEVER seen a standard chicken nugget look like this at any other McDonald's. Are they using the supplier issued food here? I felt mistreated after I watched her demean another senior citizen. She gave the lady a cup and took it away as she went to get salt for the customer. The employee then proceeded to argue with the customer and told her that Someone must have Taken the cup. We were the only two people on the other side of the lobby counter. This lady doesn't work well with the public. I usually come here through the week and the staff is much nicer and on their phones a lot less.
  • AE
    Andre Escobar
    Jan 6, 2026
    1.0
    Did not have my order complete when I drove up to the 2nd window . They told me to pull up to drive thru waiting spots and never came with my stuff. When I walked in the entire crew ignored me and when they finally acknowledged my presence they acted like I messed up.
  • LD
    Lawrence Dickerson
    Dec 7, 2025
    1.0
    The incompetence here is staggering. They were completely sold out of basic items—does anyone actually manage the inventory? To make matters worse, the hygiene was appalling. The tables were repulsive, and when I asked for cleaner, the staff lied to my face, promised to take care of it, and then completely ignored me. The entire dining area is a filth pit. The only shocking redeeming quality was a bathroom that wasn't a total disaster, but that doesn't excuse the rest of this nightmare. Avoid this dump at all costs.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: