McDonald's

3.1
1458 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6225 W Sugar Creek Rd, Charlotte, NC
28269, United States

Hours

Reviews

3.1
1,458 reviews
5 stars
406
4 stars
260
3 stars
221
2 stars
153
1 star
418

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely slow service, long wait times, and incorrect orders, leading to frustration and disappointment.

Staff Behavior

Many reviews highlighted rude or unprofessional behavior from staff, including lack of attention to customers and poor communication.

Food Quality

Customers frequently complained about cold, incorrect, or poorly prepared food, with several mentioning issues like old fries and wrong orders.

Cleanliness

While some noted that the inside was clean, others reported dirty conditions and a lack of proper maintenance.

Management Concerns

Several reviews pointed to poor management practices, including inadequate staffing and lack of responsiveness to customer complaints.
  • CM
    charlene moore
    Nov 16, 2025
    5.0
    Drive thru is always fresh and hot. My granddaughter gets a Happy Meal almost every day. Everyone is so friendly
  • KJ
    Kisha Johnson
    Nov 7, 2025
    1.0
    Left my phone and when I went back a couple of the guys had took it from Where manager put it. One left store with it but I saw him and I had to follow him out store to get my phone back. They were trying to steal it.
  • JL
    Jimmy Lowery
    Oct 29, 2025
    1.0
    if i could it would be zero stars this location is absolutely horrible they never once have gotten an order correct probably cause there to busy playing with each other they all stink of weed coming in and out of the restaurant playing on there phones during busy morning rush might as well just shut this location down and start all over
  • MB
    Mark Blackham
    Oct 27, 2025
    3.0
    I ordered a couple of diet Cokes for the girls and an ice cream cone for my grandson. It was mid afternoon and it took over 20 minutes for curbside service.
  • RH
    Robert Harrison
    Oct 22, 2025
    1.0
    The service was absolutely Horrible. We Waited like 20 mins. There was nobody at the register to take any orders. I believe we had three people in front of us. I went to the side and there was a worker. I kindly asked the lady worker if anybody was able to work the register? It seemed to bother her. Her response was I'm the only one here. Her question was what you want me to do in a attitude manner ? I then seen another young male worker going back and forth taking care of the drive thru customers. It seemed to me more cars through the drive thru were taking priority over the cash register. I also noticed what I believed to be managers one male and woman with blue shirts. I kindly asked them if it would be possible to have someone come to the register. With no response about 5 mins later the young woman employee came to the cash register. We finally got to the front and was able to place a order. As if we weren't waiting long enough, the order came back all wrong. Then it was absolutely a problem trying to get the right items. All in all. Our family was frustrated and inconvenienced. We spent all morning traveling from New York and was absolutely hungry and disappointed. I understand the business can be hard work. My wife and I both have careers in the custom service field. I hope the management in this establishment can fix this and get better .

Frequently Asked Questions About McDonald's

What are the opening hours for dining at McDonald's on weekdays?

McDonald's at 6225 W Sugar Creek Rd, Charlotte is open for dining from 5:00 AM to 11:00 PM Monday through Friday.

Is there a drive-thru available and what are its hours?

Yes, McDonald's offers a drive-thru service daily from 5:00 AM to 1:00 AM.