McDonald's

3.1
1465 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6225 W Sugar Creek Rd, Charlotte, NC
28269, United States

Hours

Reviews

3.1
1,465 reviews
5 stars
409
4 stars
260
3 stars
221
2 stars
153
1 star
422

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including long wait times, incorrect orders, and unresponsive staff.

Cleanliness

Many reviews highlighted unsanitary conditions in the dining area, with some noting that the bathrooms were the only clean aspect.

Food Quality

There were numerous complaints about food being served cold, incorrect orders, and items being unavailable.

Staff Attitude

Several customers mentioned rude or unhelpful staff, contributing to a negative dining experience.

Drive-Thru Experience

The drive-thru was often criticized for being slow and disorganized, with many customers leaving without placing an order.
  • MT
    M T
    1 day ago
    1.0
    6225 W. Sugar Creek Rd. Saturday 1/11/26 @ 2:05 p.m #1633 There is an older, darker complected black lady that is Horribly Nasty that was at the register. She Constantly complains about her job, like she doesn't want to be there. I asked her to communicate a detail about my order to the kitchen and she didn't. I watched her from the front. I had to speak to a manager. I waited way more than (3) minutes for the Nuggets to cook fresh. I received a box full of hot flat pieces. I have NEVER seen a standard chicken nugget look like this at any other McDonald's. Are they using the supplier issued food here? I felt mistreated after I watched her demean another senior citizen. She gave the lady a cup and took it away as she went to get salt for the customer. The employee then proceeded to argue with the customer and told her that Someone must have Taken the cup. We were the only two people on the other side of the lobby counter. This lady doesn't work well with the public. I usually come here through the week and the staff is much nicer and on their phones a lot less.
  • AE
    Andre Escobar
    6 days ago
    1.0
    Did not have my order complete when I drove up to the 2nd window . They told me to pull up to drive thru waiting spots and never came with my stuff. When I walked in the entire crew ignored me and when they finally acknowledged my presence they acted like I messed up.
  • SZ
    Shy Zakaria-Singh
    Dec 9, 2025
    1.0
    This place omg really sucks never a greeting through the drive thru windows. At least say welcome to McDonald's please wait a moment something but no they make you wait for like 5 or so minutes before saying anything it's really annoying. Going inside just as bad. Smh..
  • LD
    Lawrence Dickerson
    Dec 7, 2025
    1.0
    The incompetence here is staggering. They were completely sold out of basic items—does anyone actually manage the inventory? To make matters worse, the hygiene was appalling. The tables were repulsive, and when I asked for cleaner, the staff lied to my face, promised to take care of it, and then completely ignored me. The entire dining area is a filth pit. The only shocking redeeming quality was a bathroom that wasn't a total disaster, but that doesn't excuse the rest of this nightmare. Avoid this dump at all costs.
  • JB
    Jetbourg Bañares
    Nov 30, 2025
    1.0
    I wouldn’t even need to be making this review if they just filled up my pineapple smoothie full. Like this bullshit dude, I ordered a large for a reason and I’m getting a medium. Got photos for proof. 🤷🏻‍♂️

Frequently Asked Questions About McDonald's

What are the opening hours for dining at McDonald's on weekdays?

McDonald's at 6225 W Sugar Creek Rd, Charlotte is open for dining from 5:00 AM to 11:00 PM Monday through Friday.

Is there a drive-thru available and what are its hours?

Yes, McDonald's offers a drive-thru service daily from 5:00 AM to 1:00 AM.