Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
There are numerous reports of rude and dismissive staff, with several customers feeling disrespected and ignored during their visits.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and a lack of accountability from staff when mistakes were made.
Food Quality
Several reviews mention poor food quality, including cold and improperly prepared items, leading to dissatisfaction.
Wait Times
Customers frequently reported long wait times for both drive-thru and in-store orders, often exceeding reasonable expectations for fast food.
Play Area
The indoor play area is appreciated by families, but there are complaints about staff enforcing rules in a rude manner.
SB
Sonya Bamberg
Feb 23, 2026
1.0
MY FOOD HAD TO BE TAMPERED WITH!!!! I GOT VIOLENTLY ILL!!!!This is the WORST!!! I was on that side of town and mobile ordered a BigMac meal and paid for extra sauce. When I went to pick up my order by drive thru on Feb 19th at 1:26pm. I asked if the extra sauce was on the burger as I paid extra for it. I was told if I paid it, then it was on it. I opened the box to verify and there was NOT extra sauce like I was told! So they gave me a side cup of it. I parked and ate my meal. Within 30 minutes I felt really full and uncomfortable. I preceded to drive home. As soon as I left my car I ran to the house as I felt like vomiting and then soft poop started and it continued for 2 days!!! I called McDonald's customer line and gave them the details. I was told I would get a call back. NO ONE HAS CALLED ME BACK AND IT HAS BEEN 4 DAYS!!! I went to urgent care the next evening because I started feeling worse and had a low temp. I was severely dehydrated from pooping so much!!!! My stomach ached and churned for almost 3 days!! YET THIS MCDONALDS HAS YET TO RESPOND BACK!!!! CHECK THE CAMERAS!!! I THINK MY FOOD OR SAUCE WAS TAMPERED WITH!!!! I AM PISSED!!!! I WILL BE CONTACTING A LAWYER TOMORROW TO GET THE CAMERA FOOTAGE IF THEY DID TAMPER WITH MY FOOD!!!
DO NOT EAT HERE!!! IF YOU DO WATCH FOR ATTITUDES OR THAT YOU DON'T PISS THEM OFF OR THEY WILL TAMPER WITH YOUR FOOD TOO!!!!
Mcdonalds people! Do NOT ask me to tap the link to talk to customer care!! I CALLED THEM TO GIVE THE REPORT AND NOBODY HAS YET TO CALL ME BACK!!!! HAVE YOUR HEAD PERSON CALL ME!!!!!! SOMEONE NEEDS TO LOOK AT THE CAMERAS TO SEE IF SOMEONE MESSED WITH MY FOOD!!!! I WOULD NOT DOUBT IF THEY TOUCHED RAW MEAT AND TOUCHED MY BIGMAC SAUCE TO GET ME SICK SINCE THEY WERE MAD AT ME FOR CALLING THEM OUT FOR NOT GIVING ME EXTRA BIGMAC SAUCE I PAID FOR!!!
YT
Your's Truly
Feb 16, 2026
5.0
To the Latino women that helped serve me food today....thank you for coming to my table to make sure that I was ok....the food was delicious too.
AM
Ale Mendoza
Feb 13, 2026
5.0
I’ve been coming to this McDonald’s for years, and Gabriel and Judith at the drive-through are amazing every single time. They’re always friendly, professional, and make the experience quick and pleasant, even when it’s busy. Their positive attitude truly makes a difference and keeps me coming back. This location is lucky to have them!
JG
Jones Girls
Feb 9, 2026
5.0
Fast, friendly service and i love the prices.
JB
Jeffrey Buraglio
Jan 22, 2026
2.0
Usually when we come service is fine but tonight I guess they gave up. I did table service ordering and the first time the food came out maybe 10 min after ordering. Placed a to go order the same way and waited 30 min and it never came. Walked to the front and it was just sitting there…I know McDs isn’t a table service kinda place but don’t offer it in the app if employees arent willing to do it so lesson learned here is if you want your food hot, go through the drive thru I guess.
What are the operating hours of McDonald's at 9710 Rea Road, Charlotte?
McDonald's at 9710 Rea Road in Charlotte is open 24 hours a day, 7 days a week, including holidays.
Does this McDonald's location offer drive-through service?
Yes, this McDonald's location offers drive-through service and is open 24/7 for drive-through orders.
Can I order delivery from this McDonald's?
Yes, delivery is available 24/7 with options including curbside pickup, same-day delivery, and no-contact delivery.
How can I order from McDonald's using a mobile app?
You can order through the McDonald's app available on iOS at https://apps.apple.com/us/app/mcdonalds/id922103212 and on Android at https://play.google.com/store/apps/details?id=com.mcdonalds.app&hl=en_US.
What payment methods are accepted at this McDonald's?
Payments accepted include American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What services does this McDonald's location provide?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What types of food can I expect at this McDonald's?
This McDonald's offers a variety of menu options including breakfast, burgers, sandwiches, coffee, frozen yogurt, and ice cream desserts.
Is there a nearby pharmacy close to McDonald's at 9710 Rea Road?
Yes, MinuteClinic at CVS is nearby, offering pharmacy and walk-in clinic services, convenient if you want to pick up prescriptions or visit the clinic before or after grabbing food.
Where can I find some beauty and shopping services near McDonald's?
CVS Beauty is located nearby, providing beauty and spa shopping options which could be a nice stop after your meal.
Are there other dining options near this McDonald's location?
Yes, Chili's Grill & Bar, an American restaurant and bar, is close by, offering a different dining experience if you're exploring the area.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: