McDonald's

3.5
1683 reviews
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Business Details

9725 Callabridge Ct, Charlotte, NC
28216, United States
(704) 398-2221
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9725 Callabridge Ct, Charlotte, NC
28216, United States

Hours

Reviews

3.5
1,683 reviews
5 stars
608
4 stars
343
3 stars
275
2 stars
119
1 star
338

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times in the drive-thru and for mobile orders, often exceeding 20 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor customization fulfillment.

Customer Service

Feedback on customer service was mixed, with some praising friendly staff while others reported rude or unprofessional behavior.

Food Quality

Several customers complained about cold or overcooked food, with inconsistent quality noted across visits.

Cleanliness and Safety

Concerns were raised about cleanliness and food safety practices, including unsanitary conditions and poor food handling.
  • NC
    Nick Curtis
    2 days ago
    1.0
    The late night service is so slpw and unorganized. You need to plan and staff for weekend nights to allow for customer flow and satisfaction. Highly unorganized and under staffed.
  • MC
    megan chaney
    Jan 2, 2026
    2.0
    The food is what it is, but the problem is how they run their drive thru. Having people pull into a “Reserved Drive Thru” spot to wait no less than 10 minutes for food that takes 30 seconds to assemble and put into a bag kills me.
  • NS
    Nathanial Smith
    Dec 30, 2025
    4.0
    Creepy area at night time. If your going in to eat I would recommend doing it in daylight hrs
  • BS
    Becky Simmons
    Dec 28, 2025
    3.0
    Went to the drive thru. When we got home we checked the bag. My son's food was there, asked for no pickles but it had pickles. My husbands food was there, Ordered a double cheese burger but got a single burger. But my order wasn't. So I can't rate the food.
  • BM
    Bianca Malloy
    Dec 17, 2025
    1.0
    The customer service experience is gets worse and worse with every visit. Every single visit the food is never ready (no exaggeration ) they have you pull up and wait 10-15 minutes at a time. I truly believe they forget about you because I’ve had to go in multiple times to retrieve my food. I will not be returning .
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Frequently Asked Questions About McDonald's

What are McDonald's delivery hours at this location?

McDonald's offers delivery 24 hours a day, 7 days a week at this location.

Is the drive-thru open all day at McDonald's on Callabridge Ct?

Yes, the drive-thru is open 24/7 every day of the week.