Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times in both the drive-thru and for mobile orders, with some waiting over 30 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poor customization fulfillment.
Customer Service
Feedback indicated a mix of experiences, with some praising friendly staff while others reported rude or unprofessional behavior.
Food Quality
Several customers noted inconsistent food quality, with complaints about cold or overcooked items.
Cleanliness and Safety
There were serious concerns about cleanliness and food safety, including reports of unsanitary conditions and poor food handling practices.
RV
Rem Vang
Feb 14, 2026
1.0
Got me wasting my time and money on this burn out food
Don’t go in the evening, morning and afternoon are all good but evening shift needs to do better
MR
Mary Robinson
Feb 12, 2026
5.0
Wait time 😁 food excellent
RP
Rony Pacas
Feb 4, 2026
5.0
Servicio rapido
CC
Charlie
Jan 25, 2026
5.0
They are open today when most places are closed due to the snow. I was also able to get a McFlurry which is CRAZY because you know McDonalds never runs their ice cream machines. 5 stars 100%
KK
Katrina Katrice
Jan 22, 2026
1.0
1/22/26 in the Afternoon
UPDATE:
This BASIC copy and paste RESPONSE gets Nothing RESOLVED!!! The Details Are POSTED.
Leadership needs to Go In at a Store Level and Fix These COMPLAINTS!!! Treat your Customers Better!!! I went right next door to StarBucks and got Better Service and Food.
Extremely CHAOTIC!!! I sat at a table preparing to order. I was looking at the menu on my phone and coordinating app coupons and realized that it was time to take my medication. I went to the counter and asked for a cup of water and I was Refused!!! I was told that I had to pay for a water, per orders from The Owner (Jeff Stanton) and the GM. I explained that I hadn't decided what I wanted to eat, but I needed to take my meds First. This is Ridiculous. I am a REGULAR CUSTOMER and I will take my Money and Business ELSEWHERE!!! It was Chaotic in there because the short Latina mgr. Kept giving out the Wrong Food to more than (7) cars. That Frustrated the other workers because of Poor Leadership. They were All ready to Go Home. How about the Food AND Drink WASTE from that?!? Also, ALL of the STANTON Franchises have Covered their wall outlets. Be sure to have a Full Charge on your devices because you are NOT WELCOME to charge your Laptops or phones at these Franchises. Find your Corporate locations, you may get treated better.