McDonald's

Reviews

• AI

  Aaron Morrison II

  4 days ago
  1.0
  Don't go between the hours of 2:30am and 5am. They will turn you away on a whim.
• SS

  Skip Siviglia

  Nov 16, 2025
  2.0
  Ordered McRib. Received the sandwich without bbq sauce, and onions. Orders from here are occasionally good, but this will be my last stop here.
• AM

  Allyson Murray

  Nov 1, 2025
  5.0
  I come here pretty often while on my break from work and every time i come here the employees are so kind and friendly. The lines move quick even during rush hours and all the employees are so polite! I wish more McDonalds stores had employees as great as this one!!
• OW

  oymunique w

  Oct 30, 2025
  1.0
  Food always cold they always forget sauces and food and the lines are always longs when there are not a lot of cars in the drive thru so def just slow
• AL

  Ask Chef Lisa

  Oct 15, 2025
  1.0
  Dear McDonald’s Corporate Customer Relations, I am writing to formally file a complaint regarding an extremely disturbing and unprofessional experience that took place at your location on October 14, 2025, around 6:00 PM. I have never been more disrespected, misunderstood, or threatened in any food establishment in my life. When I entered the restaurant, I greeted the staff with a friendly “hello.” I was ignored for several minutes before a young man finally approached the register. I greeted him again, but he offered no response—simply took my order without a word. I politely reminded him that as a young man, it’s respectful to acknowledge customers when spoken to as A Mother would say the same to my own Children. I proceeded to order a Filet-O-Fish combo for my husband, requesting that it be made fresh, with no salt on the fries, and asked that the fish not be re-dropped Please. The employee walked away, and shortly after, I overheard another tall male employee on the hot line—identified by another staff member as “JB”—say loudly that the cashier was “better than him” because he would have done bodily harm to me. This statement was threatening, unprovoked, and completely unacceptable. The employees continued to make comments about me in my presence while I calmly waited for my order. When we received our food, we decided to eat in the car due to the hostile atmosphere. Upon opening the sandwich, we found it covered in an excessive amount of tartar sauce, clearly done in retaliation. As a chef myself, I recognized this as deliberate and unsanitary behavior. My husband went back inside to request a refund and speak with a manager. The manager immediately approached him with an aggressive attitude. She processed a partial refund of about $10, although the order total was $12. When I pointed this out, she reluctantly refunded the remaining balance, dismissively saying, “It’s just five dollars.” The printed receipt was faded and unreadable, and when I asked for a legible copy, she claimed the printer was “running out of ink.” I again asked for confirmation that my refund would process correctly, but she was defensive and dismissive throughout the interaction. When we returned home, I called the store to request the store number so that I could file a formal complaint. The same manager slammed the phone down in my ear. Shortly after, I discovered that bogus one-star reviews began appearing on my business’s Google page—five fake reviews written by James Pond, David, Jasmine, Carol and Amari Valery in just a few hours—written from accounts clearly connected i have held a five star ratings ⭐️ for years until this altercation. This is an appalling abuse of customer information and an attempt to defame and damage my professional reputation. It is harassment, retaliation, and a serious breach of ethical conduct i feel violated, and I cried most of the day could not even finish my daily duties because of this disturbing demeaning situation that I had to endure as a business owner, I cherish my reputation my Work and my Character. I have video evidence and call logs documenting these incidents and am pursuing legal counsel regarding the threats and defamation. However, I am contacting McDonald’s Corporate directly because the owner and management of this location must be held accountable for allowing such unprofessional, threatening, and retaliatory behavior. I respectfully request: 1. A formal investigation into the conduct of all employees involved, including the managers on duty. 2. Confirmation that appropriate disciplinary action will be taken. 3. A formal written apology from the franchise owner and McDonald’s Corporate. 4. Assurance that my personal information will not be misused or accessed again. This experience has left me deeply disappointed, hurt, and concerned for the safety of other customers who may face similar treatment. I look forward to your prompt response. Sincerely, Chef Lisa Date of Incident: October 14, 2025 Time: Approximately 6:00 PM Location: 9414 North Lake Charlotte Nc

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