Brand Certified
McDonald's
3.4(2374 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
9414 Northlake West Dr, Charlotte, NC
28216, United States
Certified by McDonald's • Mar 01, 2026
(704) 392-6997
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.4
2,374 reviews
5 stars
804
4 stars
524
3 stars
376
2 stars
206
1 star
464
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently praised the fast service, especially during busy hours, although some reported long wait times during late shifts.
Customer Service
Feedback on customer service was mixed; while some employees were described as friendly and attentive, others were noted for being rude and unprofessional.
Order Accuracy
Many customers experienced issues with incorrect or incomplete orders, leading to frustration and dissatisfaction.
Cleanliness
The cleanliness of the restaurant received positive remarks, but there were also complaints about unsanitary conditions in certain areas.
Food Quality
Food quality was inconsistent, with some customers enjoying their meals while others reported receiving cold or poorly prepared items.
- SSShirley SanchezFeb 15, 20265.0This was a nice calm eating place for me. I received great customer service. Thank you very much
- BRBrio RodzFeb 3, 20261.0The customer service here is bare minimum! Neither manager wanted to give their names for the terrible service they provided… no one wears name tags. DONT COME HERE. By the way - I make $47 an hour 😹 the last thing I want to do is want to argue with the bare minimum who has a job serving others…… 😹 and by the way - I hope the customer you drew rude to before us writes a bad review too!
- JMJim MoffettFeb 2, 20265.0This McDonald's always puts the FAST in fast foods. I have stopped here several times as a walk-in customer as I drive a big commercial truck and can't use a drive-thru. I prefer to make a counter order versus the kiosk which I find faster since I only have a 30-minute lunch break. On Friday, 1/30/26 @ 12:30, I stepped up to the cash register and the cashier, Lipstick( the name she gave me), quickly came over to take my order. Other fast foods places always seem to make me wait about 10 minutes before acknowledging me standing at the register. Lipstick took my order and punched in my burger and my add-ons. Got fires as well - a simple order. Quickly done I stepped back to wait on my order figuring about 8-10 minutes like most places this time of day. I don't think it took 2 minutes and I was being handed my order. This is why I stop at this McDonald's. Friendly cashiers, fast service, and the order was done right. So for me and my experiences, 5 Stars.
- TMTravis MarteFeb 2, 20261.0Customer service sucks The management is DISRESPECTFUL & Disgusting. They need to hire new people. A McDonalds shouldn’t be at 3 stars
- KLKayla LongJan 24, 20265.0I was very impressed just after 12noon today 1/24/26. They were polite, fast, accurate, and the sanitation score caught my eye..99! Hopefully they can keep this up.
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's in Charlotte on weekdays?
McDonald's in Charlotte is open from 5:00 AM to 11:00 PM Monday through Friday.
Is McDonald's in Charlotte open 24/7 for delivery?
Yes, delivery is available 24 hours a day, 7 days a week at this McDonald's location.
What are the drive-thru hours for McDonald's in Charlotte?
The drive-thru is open daily from 5:00 AM until 1:00 AM the next day.
What payment options are accepted at the McDonald's on Northlake West Dr?
You can pay using American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does this McDonald's offer delivery and curbside pickup services?
Yes, McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Is there a McDonald's app available to order from this location?
Yes, you can order via the McDonald's App available on both iOS and Android platforms.
What is the address and main contact number for this McDonald's?
The McDonald's is located at 9414 Northlake West Dr, Charlotte, NC 28216. The main phone number is +1 704-392-6997.
Which nearby restaurants can I visit before or after dining at McDonald's?
Nearby restaurants include Buffalo Wild Wings, Jazzy Cheesecakes bakery, and Exhale Bar & Lounge, great for trying different cuisines or desserts after your meal.
Are there nearby shopping centers or stores around McDonald's for additional convenience?
Yes, Northcross Shopping Center and stores like Old Navy, Five Below, Dollar Tree, and Shoe Carnival are close by for shopping convenience.
What nearby services are available if I need dental or vision care around McDonald's?
Nearby services include dentists like Evan Louis Novick DDS, University Dental Associates Northlake, and optometrists such as Visionworks Northlake and Stanton Optical.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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