Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.0
2,308 reviews
5 stars
637
4 stars
423
3 stars
353
2 stars
178
1 star
717
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported long wait times, rude staff, and incorrect orders, leading to a negative perception of service.
Food Quality
While some customers praised the freshness of certain items, many others received cold or incorrect food, contributing to dissatisfaction.
Cleanliness
Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty restrooms and overflowing trash, which detracted from the overall experience.
Customer Experience
There were mixed reviews on customer service, with some employees being described as friendly and helpful, while others were noted for their rudeness and lack of professionalism.
Management Issues
Several customers expressed concerns about poor management and operational oversight, suggesting a need for better staff training and organization.
- ALAni LopezNov 3, 20255.0Tyki was amazing. He was extremely helpful, kind, and delivered fast, quality service. If he isn’t a manager for the overnight shift, he should be. I received better service from him than any other employee at any McDonald’s.
- CHC HOct 24, 20251.0Please don’t order here if you have any intentions of it being fast. I had ordered my curbside 10 min in advance, got to the store waited 20 min and still nothing. Decided to go through the drive through (which took an extra 10 minutes) to get my now COLD burger and fries.
- DSDylan SmithOct 22, 20251.0Order 2 burgers at the drive-thru; Was told to park in spot 1; waited for 20 minutes, no exaggeration, went back through the drive-thru, they had no idea I was even over there. Maybe up your standard of hiring so that the people in the window have the capacity to stay organized.
- FBfelicia brookeOct 18, 20251.0Very rude customer service also have me the wrong meal I paid for than to busy mad because I waited for my order to be token by a McDonald worker I thank is crazy how u can’t get treat right when spending your money this store don’t have to worry bout me than The manager Nick didn’t make no better
- KKKymOct 16, 20251.0Rating a fast food is absolutely ridiculous to me, but I’ve never had a drive thru person be so rude? I haven’t been to a McDonald’s in over a decade, but when it popped up by my workplace, I’ve been craving it sometimes after shift. Obviously I don’t know everything that comes on certain orders, so yes I ask before I order. Whoever was there last night in the drive thru needs an attitude adjustment or find yourself a new job. Having a job is a privilege. Plenty of people don’t have one that want one. I’m sorry if you are going through something personal to make you be so miserable or whatever it is, but we’ve all got something. Take a deep breath and don’t give an attitude to me for just asking what comes on the order. Everyone else last night was incredibly kind. So to the drive thru lady at this location: please stop being the sour apple of your workplace.
Frequently Asked Questions About McDonald's
What are the delivery hours for McDonald's at 8900 J M Keynes Dr, Charlotte?
McDonald's offers delivery daily from 5:00 AM to 2:00 AM.
When can I dine in at this McDonald's location?
Dine-in is available every day from 6:00 AM to 11:00 PM at the Charlotte location.
What are the drive-thru hours for this McDonald's?
The drive-thru is open daily from 5:00 AM to 2:00 AM.
What ordering options does McDonald's offer?
Customers can order through the McDonald's App or online via the provided delivery URL.
What payment methods are accepted at McDonald's?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What services does this McDonald's location provide?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Are there any nearby restaurants I can visit along with McDonald's at 8900 J M Keynes Dr?
Yes, nearby restaurants include Noodles & Company, Mezeh Mediterranean Grill, Tijuana Flats, and Zapata's Mexican Restaurant, offering a variety of cuisines to explore.
What nearby stores or entertainment spots are close to McDonald's?
Nearby you can visit Shoppes At University Place - GameStop for video games and entertainment, and Velocity Sneaker Boutique for shopping.
Can I find banking services near this McDonald's?
Yes, First National Bank and Wells Fargo are close by for your banking needs.
How can visiting nearby businesses enhance my trip to McDonald's at University Place?
You can combine your visit by grabbing a meal at McDonald's and then exploring nearby shops like Metro by T-Mobile for mobile needs or relaxing with a haircut at Ultimate Barber Lounge.