Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported rude and unhelpful staff, with many experiences highlighting poor customer service and long wait times.
Order Accuracy
Numerous reviews mentioned incorrect orders, missing items, and issues with mobile orders, indicating a consistent problem with order fulfillment.
Cleanliness
Several customers noted unsanitary conditions in the dining area and restrooms, contributing to a negative dining experience.
Food Quality
Feedback on food quality was mixed, with some customers receiving fresh and hot meals, while others reported cold or improperly prepared food.
Management Issues
There were complaints about management's lack of oversight and responsiveness to customer concerns, leading to a decline in service standards.
JE
Jennifer Eason
1 day ago
5.0
Please give the sweet latina lady working the check out counter tonight at 7:30 pm a raise! The McDonalds app messed up my order and payment and she was kind enough to correct it and get me what I needed! Very grateful ☺️☺️
JA
Jane Ashton
2 days ago
5.0
I’ll be able to say this about fast food restaurants, this place had great service
DW
Denasia Walker
3 days ago
5.0
We visited this location with a party of six and decided to dine in with the kids. From start to finish, the experience was phenomenal. The customer service was warm, attentive, and genuinely welcoming. The food was fresh, hot, and prepared exactly as ordered, which made a big difference.
Nick and his team brought an energy that elevated the entire atmosphere. Their professionalism, courtesy, and positive attitude truly stood out. It honestly did not feel like a typical fast-food experience it felt organized, intentional, and customer-focused.
This team represents the brand exceptionally well. The level of service and leadership displayed is absolutely raise worthy. I appreciate the care and effort shown to my family and will definitely return.
YR
Yohana Reyes
Feb 14, 2026
1.0
No me gustó para nada no me dieron lo q pedí y la atención servicio al cliente pésima son personas no aptas para servicio al cliente no lo recomiendo
6M
60yobfand proud Mills
Feb 13, 2026
3.0
I usually go through the drive through for beverages mostly and I must say their Sweet Southern Tea is the best,the very best and their sodas,are bubbly most of the time with good carbonation.The location is also good. Usually the person in the first window taking orders and money is polite..and the ones who hand out the food at the second window are the same as well. As with any fast food restaurant they need to be consistent with handing the order out by asking the customer is this your order..and a nice greeting is always good and that also goes for the customers reciprocating as well..One note..I would keep an eye out or awareness of persons going behind the bushes that are behind the dumpsters next to the light rail wall. I Observed a guy go back there today and he did not exit for a while..so I surmise many things could have taken place ..a tryst,? a nap,? or number 1?or 2?.He came out and went back in the restaurant.People are in dire straights these days but perhaps a trash can or wet wipes stand can be placed nearby.
What are the delivery hours for McDonald's at 8900 J M Keynes Dr, Charlotte?
McDonald's offers delivery daily from 5:00 AM to 2:00 AM.
When can I dine in at this McDonald's location?
Dine-in is available every day from 6:00 AM to 11:00 PM at the Charlotte location.
What are the drive-thru hours for this McDonald's?
The drive-thru is open daily from 5:00 AM to 2:00 AM.
What ordering options does McDonald's offer?
Customers can order through the McDonald's App or online via the provided delivery URL.
What payment methods are accepted at McDonald's?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What services does this McDonald's location provide?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Are there any nearby restaurants I can visit along with McDonald's at 8900 J M Keynes Dr?
Yes, nearby restaurants include Noodles & Company, Mezeh Mediterranean Grill, Tijuana Flats, and Zapata's Mexican Restaurant, offering a variety of cuisines to explore.
What nearby stores or entertainment spots are close to McDonald's?
Nearby you can visit Shoppes At University Place - GameStop for video games and entertainment, and Velocity Sneaker Boutique for shopping.
Can I find banking services near this McDonald's?
Yes, First National Bank and Wells Fargo are close by for your banking needs.
How can visiting nearby businesses enhance my trip to McDonald's at University Place?
You can combine your visit by grabbing a meal at McDonald's and then exploring nearby shops like Metro by T-Mobile for mobile needs or relaxing with a haircut at Ultimate Barber Lounge.
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