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McDonald's

3.0
(2254 reviews)

Business Details

8900 J M Keynes Dr, Charlotte, NC
28262, United States
(980) 938-8465
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
8900 J M Keynes Dr, Charlotte, NC
28262, United States

Hours

Reviews

3.0
2,254 reviews
5 stars
619
4 stars
405
3 stars
342
2 stars
176
1 star
712

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unhelpful staff, with many experiences highlighting poor customer service and long wait times.

Order Accuracy

Numerous reviews mentioned incorrect orders, missing items, and issues with mobile orders, indicating a consistent problem with order fulfillment.

Cleanliness

Several customers noted unsanitary conditions in the dining area and restrooms, contributing to a negative dining experience.

Food Quality

Feedback on food quality was mixed, with some customers receiving fresh and hot meals, while others reported cold or improperly prepared food.

Management Issues

There were complaints about management's lack of oversight and responsiveness to customer concerns, leading to a decline in service standards.
  • JE
    Jennifer Eason
    1 day ago
    5.0
    Please give the sweet latina lady working the check out counter tonight at 7:30 pm a raise! The McDonalds app messed up my order and payment and she was kind enough to correct it and get me what I needed! Very grateful ☺️☺️
  • JA
    Jane Ashton
    2 days ago
    5.0
    I’ll be able to say this about fast food restaurants, this place had great service
  • DW
    Denasia Walker
    3 days ago
    5.0
    We visited this location with a party of six and decided to dine in with the kids. From start to finish, the experience was phenomenal. The customer service was warm, attentive, and genuinely welcoming. The food was fresh, hot, and prepared exactly as ordered, which made a big difference. Nick and his team brought an energy that elevated the entire atmosphere. Their professionalism, courtesy, and positive attitude truly stood out. It honestly did not feel like a typical fast-food experience it felt organized, intentional, and customer-focused. This team represents the brand exceptionally well. The level of service and leadership displayed is absolutely raise worthy. I appreciate the care and effort shown to my family and will definitely return.
  • YR
    Yohana Reyes
    Feb 14, 2026
    1.0
    No me gustó para nada no me dieron lo q pedí y la atención servicio al cliente pésima son personas no aptas para servicio al cliente no lo recomiendo
  • 6M
    60yobfand proud Mills
    Feb 13, 2026
    3.0
    I usually go through the drive through for beverages mostly and I must say their Sweet Southern Tea is the best,the very best and their sodas,are bubbly most of the time with good carbonation.The location is also good. Usually the person in the first window taking orders and money is polite..and the ones who hand out the food at the second window are the same as well. As with any fast food restaurant they need to be consistent with handing the order out by asking the customer is this your order..and a nice greeting is always good and that also goes for the customers reciprocating as well..One note..I would keep an eye out or awareness of persons going behind the bushes that are behind the dumpsters next to the light rail wall. I Observed a guy go back there today and he did not exit for a while..so I surmise many things could have taken place ..a tryst,? a nap,? or number 1?or 2?.He came out and went back in the restaurant.People are in dire straights these days but perhaps a trash can or wet wipes stand can be placed nearby.

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 8900 J M Keynes Dr, Charlotte?

McDonald's offers delivery daily from 5:00 AM to 2:00 AM.

When can I dine in at this McDonald's location?

Dine-in is available every day from 6:00 AM to 11:00 PM at the Charlotte location.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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