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McDonald's

3.2
(1672 reviews)
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Business Details

5005 Sunset Ln, Charlotte, NC
28269, United States
(704) 596-0954
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5005 Sunset Ln, Charlotte, NC
28269, United States

Hours

Reviews

3.2
1,672 reviews
5 stars
521
4 stars
310
3 stars
223
2 stars
161
1 star
457

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

While some customers enjoyed the food, there were numerous complaints about cold or incorrect items.

Staff Attitude

Several reviews highlighted negative interactions with staff, including rudeness and lack of engagement.

Management Issues

Customers noted poor management practices, with some praising new managers while others criticized existing leadership.

Inconsistent Experience

The overall experience varied significantly, with some praising quick service and fresh food, while others faced significant delays and issues.
  • BK
    Beverly Keith
    2 days ago
    5.0
    I love the fish filet with extra tartar, the fries.
  • JF
    Jordyn F
    Feb 10, 2026
    5.0
    They welcomed me with open arms, omg, I’ve been to every McDonald’s in my life, and I’ve never been greeted like this before. This one definitely sets the bar high. I’ll be coming here from now on. I love Cory and the other workers, and the food came out so quickly. It’s a 10 out of 10!”
  • M
    Ångëla MotoÔka
    Feb 1, 2026
    1.0
    Two days in a row. Placed an order on the app. No one answering drive thru, doors locked with note saying closed open tomorrow. Can’t cancel order due to it “already being prepped”. Roads are clear. How ridiculous.
  • SD
    Stephane Druhill
    Jan 30, 2026
    1.0
    I overheard the way one of the managers spoke to an employee, unbelievable. On top of that they were telling people to make food and yet it still took 15 mins for a double cheeseburger to be made. Yall rude, slow, overall not the best mcdonald's you want to go to. Though the food is decent, service is poor.
  • CB
    Christen Bennett
    Jan 29, 2026
    4.0
    Food was fine. Them having the A.C on so that folk would not dine in was tough for me to overlook. I spoke to an employee about it and he wasn’t too fond of that either. It was 29 degrees outside that day also
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Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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