McDonald's

3.2
1783 reviews
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Business Details

5005 Sunset Ln, Charlotte, NC
28269, United States
(704) 596-0954
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5005 Sunset Ln, Charlotte, NC
28269, United States

Hours

Reviews

3.2
1,783 reviews
5 stars
570
4 stars
345
3 stars
243
2 stars
163
1 star
462

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unhelpful staff, with many experiences of long wait times and incorrect orders.

Management Issues

Several reviews highlighted poor management practices, including disrespectful behavior from managers and lack of effective training for staff.

Food Consistency

While some customers praised the food quality and freshness, many others complained about incorrect orders and cold or stale food.

Customer Experience

A significant number of reviews mentioned a negative atmosphere, with staff attitudes contributing to a poor overall dining experience.

Positive Staff Recognition

Despite the negative feedback, some customers specifically praised individual staff members, particularly the new manager Mai, for their friendly and efficient service.
  • DE
    DeShay Everett
    Nov 15, 2025
    5.0
    Serve is great and fast!!
  • CF
    Chuck Finley
    Nov 5, 2025
    1.0
    Absolutely pathetic like most fast food restaurants in 2025. This was my last attempt with McDonald's, you just lost a customer for life.
  • TR
    Tom Rilley
    Oct 23, 2025
    5.0
    Wish I could give yall hugs cause yall always look so sad, but the food is always great and consistent. My favorite McDonalds! 🫂
  • MF
    Ms Franchiz
    Oct 19, 2025
    1.0
    Where is Ms Rose at y'all got these real disrespectful managers upfront giving out cold coffee. Being rude to the elderly is crazy!!! I think that y'all need to let Ms Rose train some of y'all on how to treat your customers because she's the only reason I actually still come here.
  • CG
    Cnorreia Gardner
    Oct 8, 2025
    1.0
    I called them and asked was they open cuz it's 5:00 in the morning and I don't know if it was it was Hispanic lady and then she hung up and then I called back and then it sound like a white lady and I asked the white lady our you're open and she said yes we're open if I answer the phone that was so rude and she hung up she didn't let me answer anything else or ask anything else he just hung up and if I pull up to this restaurant and they not really serving no food I'm really blank do not call because they with the drama early in the morning
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Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 5005 Sunset Ln in Charlotte?

McDonald's is open from 5:00 AM to 12:00 AM Monday through Wednesday and Sunday, and from 5:00 AM to 2:00 AM Thursday through Saturday.

During which hours is the drive-through service available at this McDonald's location?

Drive-through is available from 5:00 AM to 12:00 AM Monday through Wednesday and Sunday, and extended until 2:00 AM on Thursday through Saturday.