McDonald's

3.2
2884 reviews
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Business Details

2745 Freedom Dr, Charlotte, NC
28208, United States
(704) 392-3694
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2745 Freedom Dr, Charlotte, NC
28208, United States

Hours

Reviews

3.2
2,884 reviews
5 stars
901
4 stars
495
3 stars
467
2 stars
272
1 star
749

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many customers reported receiving cold, burnt, or incorrect food items, leading to dissatisfaction with the overall food quality.

Wait Times

Customers consistently complained about excessively long wait times in both drive-thru and curbside pickup, often exceeding 30 minutes.

Cleanliness

While some reviews praised cleanliness, others reported unsanitary conditions, including dirty bathrooms and food quality issues.

Inconsistent Experience

The quality of service and food varied significantly, with some customers having positive experiences while many others reported negative ones.
  • PZ
    Paul Zion
    Nov 14, 2025
    1.0
    We just tried to go to this McDonald’s on 11/14/25 at 9:00. After standing at the front of the line for 10 min and having the server look at me 3 times WITHOUT asking for my order we walked out. Worst service ever.
  • LM
    LaJuan LJ Morris
    Nov 13, 2025
    1.0
    Ordered online to still wait 45 mins to get food that’s paid for is crazy work.
  • AG
    Armani Gordon
    Nov 12, 2025
    1.0
    Just got burned with a whole large coffee because of lack of knowledge anybody would know to dispose a lid / Cup with this much damage ! Just do better next time I don’t need shit from yah
  • AA
    Andoh Agyemang
    Nov 1, 2025
    1.0
    They tried to charge me for a water cup because they were to lazy to make me one. 4am morning shift.
  • KG
    Kalista Greene
    Nov 1, 2025
    1.0
    Went to mcdonald’s late at night on Halloween to sit in line for over an hour to get to the window to be told we are unable to receive our mobile order that was already confirmed at the speaker that was READY and to pull forward. To be treated at the window by a very rude little girl that said we would not be able to relieve our order due to complications. and no staffing. For one it’s halloween why do you have one employee, also we can see the cleared at the first window , because we sat there for 20 mins say 4 workers on the cameras. The lady could have been a better employee and at that human being but proceeds to slam the window in our face w no idea how to refund the payment with zero help then we realize When the orders had already been completed prior because we had sat there an hour. The lady was shorter with a long light brown ponytail. She needs to learn how to be respectful and shows why she’s the order taker at Mcdonald’s. Do better .
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 2745 Freedom Dr, Charlotte, NC?

McDonald's at 2745 Freedom Dr is open 24 hours every day, Monday through Sunday.

Does this McDonald's offer delivery services?

Yes, McDonald's offers delivery, same-day delivery, and no-contact delivery services.