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McDonald's

2.9
(1587 reviews)

Business Details

1620 Sardis Rd, Charlotte, NC
28209, United States
(704) 844-9707
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1620 Sardis Rd, Charlotte, NC
28209, United States

Hours

Reviews

2.9
1,587 reviews
5 stars
410
4 stars
241
3 stars
257
2 stars
153
1 star
526

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews highlighted issues with food quality, such as cold or old items, incorrect orders, and unsanitary conditions.

Customer Experience

While some customers praised friendly staff and quick service, many others expressed frustration with the overall experience, citing disorganization and lack of management.

Operational Issues

Several customers noted problems with the drive-thru and curbside pickup, including being turned away or receiving incorrect orders.
  • SS
    Scottie Stowe
    Feb 22, 2026
    1.0
    I waited at the register for about five minutes with zero acknowledgment. Not a “I’ll be right with you,” not a gesture toward the self‑order kiosk nothing. Employees walked past me like I wasn’t even standing there. When I finally got my order, it didn’t get any better. The fries tasted old, like they’d been refried, and the sandwich bun was hard as a rock. Overall, just a disappointing experience from start to finish.
  • DD
    Duffy DD
    Feb 20, 2026
    4.0
    Its a Mcdonalds... lets be real they dont need reviews. I will give them a good review because I feel if someone IS reviewing a Mcdonalds, its because of a poor experience. - food came quickly - not the best area - overall 4/5 mcdonalds experience
  • RR
    RENMAN
    Feb 3, 2026
    5.0
    The drive-thru was a little long but it went fast. Within 5 minutes I was already placing my order. The lady on the speaker was very nice, and took her time with me to do not rush me. The lady that took my payment and I tapped and went to the next window 😃👍 and three times the charm she was so sweet image to give me the bag of food it was nice and hot fresh french fries fresh burgers fresh everything! This place ROCKS!!!! 😁👍👍👍👍👍. 🌟🌟🌟🌟🌟
  • VA
    Vonnia Adams
    Feb 3, 2026
    1.0
    This is the second sandwich that I had got today from this McDonald this is crazy I called the store several times I’m at work. I cannot get back off until 7 o’clock, but I will be coming back to for my food to be remade.
  • ER
    Elsa Rice
    Jan 24, 2026
    1.0
    I ordered two sets of hot cakes and sausage.Only to have the hot cakes and not the sausage. When I called the restaurant, the number is not taking calls.How does that work? Disappointed, as this is the second meal I've had from this location in the past two weeks and I'm not satisfied.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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