Brand Certified
McDonald's
3.0(3013 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
1201 W Sugar Creek Rd, Charlotte, NC
28213, United States
Certified by McDonald's • Mar 01, 2026
(704) 596-7501
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.0
3,013 reviews
5 stars
854
4 stars
438
3 stars
501
2 stars
280
1 star
940
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unhelpful staff, with many customers expressing frustration over poor service and lack of communication.
Wait Times
Customers frequently reported excessively long wait times, both in the drive-thru and inside the restaurant, often exceeding 20 minutes.
Food Quality
Several reviews mentioned issues with food quality, including cold items, incorrect orders, and unsatisfactory preparation.
Safety Concerns
The location was noted for safety issues, including harassment from individuals outside the restaurant and a general feeling of insecurity.
Cleanliness
While some customers noted that the restaurant was clean, many others reported dirty conditions, particularly in the dining area and bathrooms.
- MMMitchell “Money Makin Mitch” Marshall5 days ago1.0Unfortunately I work nearby and this is the closest McDonalds to me. The service is consistently underwhelming. Everybody has days but I dont understand how the employees are consistently rude. You applied there, you dont have have to work fast food. Unfortunately I also doubt leaving a review will make a change.
- MÅngëla MotoÔka5 days ago1.0Was told the POS system was down at 4:25am and that it would be a 20 minute wait. Just got off work so decided to wait. Waited 30 minutes then pulled back up to then wait 10 minutes for someone to come on the speaker and say the same thing again. When asked why we were told 20 minutes 40 minutes ago and are now being told the same thing, we just got ignored. Come here regularly and will never spend money here again. This seems to be a regular thing with fast food in the area, seems like they just don’t want to do their job. Over 15 cars came while we were waiting, I can’t imagine the amount of money this store loses just because their employees don’t want to work. Tried placing a mobile order and it was canceled. Seems like someone is just stealing time from the company.
- AAAshFeb 23, 20261.0Employees are rude. Went to pay for my food and two employees saw me pull up and instead of doing their job and taking my money or simply acknowledging me, they just stood there talking. Do better.
- CHCarl HallFeb 22, 20265.0Typical McDonald's store.
- EPEmanuel PhillipsFeb 9, 20265.0Clean restaurant. Night shift employees are great, and saw the manager handle a situation well.
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 1201 W Sugar Creek Rd, Charlotte?
McDonald's at 1201 W Sugar Creek Rd in Charlotte is open 24 hours a day, seven days a week.
Is there a drive-through available at this McDonald's location?
Yes, the McDonald's location offers a 24/7 drive-through service.
Can I order food online for delivery or pickup at this McDonald's?
Yes, you can order online for delivery, curbside pickup, same-day delivery, and no-contact delivery via their website or app.
Which payment methods are accepted at McDonald's on W Sugar Creek Rd?
They accept multiple payment options, including American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's offer any loyalty or rewards programs?
Yes, you can earn points for free food through the MyMcDonald's Rewards program.
Is WiFi available at this McDonald's location?
Yes, free WiFi is available for customers at this McDonald's.
What types of food and dining categories does this McDonald's serve?
This McDonald's offers a variety of fast food including burgers, sandwiches, breakfast items, coffee, ice cream, frozen yogurt, and more.
How can the nearby Royal Inn help visitors to McDonald's?
Royal Inn is a nearby hotel, convenient for travelers who can enjoy a meal at McDonald's during their stay at 1201 W Sugar Creek Rd.
Are there gas stations near McDonald's for fueling up before or after eating?
Yes, various gas stations like Shell, Exxon & Mobil Stations, and Raceway are nearby, providing convenience for customers combining fuel stops with dining at McDonald's.
What other fast food options are close to this McDonald's location?
Bojangles' is a nearby fast food restaurant offering chicken dishes, providing customers alternative dining choices in the area.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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