Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted consistently poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
While some customers noted improvements in cleanliness, others reported dirty dining areas and unsanitary conditions.
Food Quality
Many customers complained about cold, poorly prepared food, with some describing it as inedible or stale.
Safety Concerns
Several reviews mentioned safety issues in the area, including encounters with homeless individuals and a general feeling of unease.
Management Issues
Reviews indicated a lack of effective management, with reports of unprofessional behavior from staff and inadequate training.
JB
J.M. Baldwin
1 day ago
1.0
The lobby of this McDonald's is supposed to open at 6am. I arrived at 6:30am and the doors were locked. I rang the bell and knocked on the window only to be completely ignored. I even walked to the drive thru window and was again ignored. All I wanted was a seniors coffee which can't be obtained at the drive thru. I won't ever go there again. It's like the employees are mad at YOU because THEY work at McDonald's. I didn't even want to give this place the a star. It's an easy minus 10 stars all day.
GM
Gerald Morgan
2 days ago
1.0
I'm sick and tired of shelling out even more money and getting less product, but shorting people on fries is getting old. I spent the extra money for a medium, but they didn't fill the fry box with a medium order
TA
tiesha amos
Jan 5, 2026
2.0
Needs a whole new evening crew. No customer service at all. McDonald's needs to bring back timer and training.
TK
The Knight's
Dec 26, 2025
1.0
We had went to the thirty and they were going through a thirty minute shift change,I would understand three-five minutes but it shouldn’t take a whole thirty minute wait. Ain’t no one got time for that
SC
Shirley Collins
Dec 20, 2025
1.0
It’s crazy how they open 24 hours but if you want to order before 6 you have to place a Mobil order and pray they get it right. I placed an order at 4:40 am got to the speaker they said pull all the way to the front didn’t even get my receipt after about 4 to 5 mins they bought me have my food I check the bag and by the time I looked up the employee was gone so I had to pull back around to the speaker I watch the car in front of me sit at the speaker so long they said forget it and pulled off. I pulled around to the window because I have already got half my food and didn’t want it to get cold. I get to the window and it’s a ghost town I had to honk my horn about 5 times to get the manager girl with dreads and when I ask for the item I’m missing she tells me to pull around to the front I told her no please get my the item I am missing she hands me the order and said you don’t have to catch an attitude I wonder how much business McDonald is losing because they have 5 to 6 employees in the store and still refusing to take drive thru orders smh and still can’t pack an order right
What are the operating hours of McDonald's at 1201 W Sugar Creek Rd, Charlotte?
McDonald's at 1201 W Sugar Creek Rd in Charlotte is open 24 hours a day, seven days a week.
Is there a drive-through available at this McDonald's location?
Yes, the McDonald's location offers a 24/7 drive-through service.
Can I order food online for delivery or pickup at this McDonald's?
Yes, you can order online for delivery, curbside pickup, same-day delivery, and no-contact delivery via their website or app.
Which payment methods are accepted at McDonald's on W Sugar Creek Rd?
They accept multiple payment options, including American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's offer any loyalty or rewards programs?
Yes, you can earn points for free food through the MyMcDonald's Rewards program.
Is WiFi available at this McDonald's location?
Yes, free WiFi is available for customers at this McDonald's.
What types of food and dining categories does this McDonald's serve?
This McDonald's offers a variety of fast food including burgers, sandwiches, breakfast items, coffee, ice cream, frozen yogurt, and more.
How can the nearby Royal Inn help visitors to McDonald's?
Royal Inn is a nearby hotel, convenient for travelers who can enjoy a meal at McDonald's during their stay at 1201 W Sugar Creek Rd.
Are there gas stations near McDonald's for fueling up before or after eating?
Yes, various gas stations like Shell, Exxon & Mobil Stations, and Raceway are nearby, providing convenience for customers combining fuel stops with dining at McDonald's.
What other fast food options are close to this McDonald's location?
Bojangles' is a nearby fast food restaurant offering chicken dishes, providing customers alternative dining choices in the area.