McDonald's

3.0
3148 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1201 W Sugar Creek Rd, Charlotte, NC
28213, United States

Hours

Reviews

3.0
3,148 reviews
5 stars
904
4 stars
467
3 stars
528
2 stars
289
1 star
960

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently poor customer service, including rude staff, long wait times, and incorrect orders.

Cleanliness

While some customers noted improvements in cleanliness, others reported dirty dining areas and unsanitary conditions.

Food Quality

Many customers complained about cold, poorly prepared food, with some describing it as inedible or stale.

Safety Concerns

Several reviews mentioned safety issues in the area, including encounters with homeless individuals and a general feeling of unease.

Management Issues

Reviews indicated a lack of effective management, with reports of unprofessional behavior from staff and inadequate training.
  • JB
    J.M. Baldwin
    1 day ago
    1.0
    The lobby of this McDonald's is supposed to open at 6am. I arrived at 6:30am and the doors were locked. I rang the bell and knocked on the window only to be completely ignored. I even walked to the drive thru window and was again ignored. All I wanted was a seniors coffee which can't be obtained at the drive thru. I won't ever go there again. It's like the employees are mad at YOU because THEY work at McDonald's. I didn't even want to give this place the a star. It's an easy minus 10 stars all day.
  • GM
    Gerald Morgan
    2 days ago
    1.0
    I'm sick and tired of shelling out even more money and getting less product, but shorting people on fries is getting old. I spent the extra money for a medium, but they didn't fill the fry box with a medium order
  • TA
    tiesha amos
    Jan 5, 2026
    2.0
    Needs a whole new evening crew. No customer service at all. McDonald's needs to bring back timer and training.
  • TK
    The Knight's
    Dec 26, 2025
    1.0
    We had went to the thirty and they were going through a thirty minute shift change,I would understand three-five minutes but it shouldn’t take a whole thirty minute wait. Ain’t no one got time for that
  • SC
    Shirley Collins
    Dec 20, 2025
    1.0
    It’s crazy how they open 24 hours but if you want to order before 6 you have to place a Mobil order and pray they get it right. I placed an order at 4:40 am got to the speaker they said pull all the way to the front didn’t even get my receipt after about 4 to 5 mins they bought me have my food I check the bag and by the time I looked up the employee was gone so I had to pull back around to the speaker I watch the car in front of me sit at the speaker so long they said forget it and pulled off. I pulled around to the window because I have already got half my food and didn’t want it to get cold. I get to the window and it’s a ghost town I had to honk my horn about 5 times to get the manager girl with dreads and when I ask for the item I’m missing she tells me to pull around to the front I told her no please get my the item I am missing she hands me the order and said you don’t have to catch an attitude I wonder how much business McDonald is losing because they have 5 to 6 employees in the store and still refusing to take drive thru orders smh and still can’t pack an order right

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 1201 W Sugar Creek Rd, Charlotte?

McDonald's at 1201 W Sugar Creek Rd in Charlotte is open 24 hours a day, seven days a week.

Is there a drive-through available at this McDonald's location?

Yes, the McDonald's location offers a 24/7 drive-through service.