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Jimmy John's

4.0
(162 reviews)

Business Details

16015 Lancaster Hwy, Charlotte, NC
28277, United States
(704) 341-7827

About

Sandwich Restaurant

Location

Jimmy John's
16015 Lancaster Hwy, Charlotte, NC
28277, United States

Hours

Reviews

4.0
162 reviews
5 stars
103
4 stars
15
3 stars
11
2 stars
11
1 star
22

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Customer experiences with staff are mixed; while some praised friendly and attentive service, others reported rudeness and poor customer interactions.

Hygiene Concerns

Multiple reviews highlighted serious hygiene issues, including improper food handling and unsanitary practices, leading to customer dissatisfaction.

Food Quality

While many customers enjoyed the freshness and taste of the sandwiches, there were complaints about inconsistent portion sizes and incorrect orders.

Cleanliness

The cleanliness of the restaurant received positive feedback, although some customers noted dirty tables during their visits.

Service Speed

The restaurant is often praised for its quick service, but there are instances of slow delivery and order mix-ups.
  • KK
    Kimm Killough
    6 days ago
    5.0
    Great service!!
  • EC
    Emily Claire
    Feb 18, 2026
    5.0
    Great, friendly staff!
  • AA
    abark
    Jan 15, 2026
    1.0
    bsolutely disgusting experience. The manager was slicing meat, then picked up and used her phone, and did not change her gloves before going back to food prep. That is a serious health and sanitation issue and completely unacceptable in a restaurant. On top of that, the employees were very rude and dismissive when interacting with customers. Poor hygiene and poor customer service — I will not be returning.
  • AW
    Alex w
    Jan 15, 2026
    1.0
    Very disappointed with the service at this location. I witnessed an employee spraying cleaning chemicals on a table right next to exposed food, which was extremely concerning. When I ordered my sandwich, I specifically asked for no tomatoes, but they were added anyway. On top of that, the employee slicing the meat was wearing gloves but didnt wash her hands, which made the situation feel even more unsanitary. The manager on duty (black female was rude and did not address any of these issues. Overall, the service and food handling practices were unacceptable, and I won’t be returning.
  • CC
    Charlotte
    Jan 11, 2026
    5.0
    This location is truly exceptional, and it is entirely because of the people who work here. There are a few young men on the staff who have gone out of their way to make sure I feel safe walking back to my car at night. They never had to do that, and it is not something anyone is required to offer, which is exactly why it meant so much to me. There have been times when the parking lot felt uncomfortable or a little sketchy, and their awareness, kindness, and willingness to look out for someone else speaks volumes about their character. Beyond that, the service here is always wonderful. Everyone is polite, welcoming, and genuinely attentive. They make your sandwich exactly how you ask for it, without rushing or acting annoyed, and they take pride in doing their job well. It’s the kind of place where you feel seen and respected as a customer, not just processed through a line. The store itself is always clean, well kept, and inviting, and the food is consistently fresh and delicious. But what really sets this location apart is the atmosphere created by the staff. Their kindness, professionalism, and quiet acts of care make this place feel safe and welcoming in a way that goes beyond just good food. It is rare to find a place where people treat others with that level of respect and consideration. This team deserves real recognition for the environment they create every day.

Brand Certified Facts from Jimmy John's

Jimmy John's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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