Customer experiences with service quality varied significantly, with some praising friendly and helpful staff, while others reported rude behavior and poor communication.
Order Accuracy
Multiple reviews highlighted issues with order accuracy, including missing items and incorrect customizations, leading to customer dissatisfaction.
Cleanliness and Sanitation
Concerns were raised about cleanliness and sanitation, with some customers reporting unsatisfactory conditions and a low sanitation score.
Speed of Service
While some customers experienced quick service, many others noted delays and a lack of 'freaky fast' service, particularly during busy times.
Food Quality
Overall, the food quality received positive remarks, with many customers enjoying the freshness and taste of the sandwiches.
MC
Monique Canselo
Jan 2, 2026
1.0
Next time someone orders a sandwich with “banana peppers” it’d be cool to just the customer know that y’all don’t serve that instead of putting hot peppers on my sandwich, which have a completely different flavor profile from banana peppers. And when I called to ask about if they even had banana peppers , I was told THEN that they didn’t & no apology but a “for future reference” tip. Thanks for telling me after I got home lol
AA
Angela
Dec 13, 2025
5.0
I want to let everyone know how well the store is kept up friendly staff very Helpful with helping me decide my sandwich. The sandwich was was very neatly made. Stopping by after work the guys makes me want to come back . Thanks guys for the very great service.
AB
Antoine Baby
Nov 11, 2025
2.0
First I would like to say I come to Jimmy John's and I order a club Lulu with add salami and mayonnaise cut in half they did not do none of that they added hot peppers the actual taker at the drive-thru named Allen, where when I asked Allen if they can give me a bag of chips because of they messed up my order he said he cannot do that so I felt disrespected and the sanitation code is also a 96 so that tells you right there they don't know how to keep their stuff clean so with that being said I would never go back and visit this Jimmy John's again.
TC
Tabitha Crowe
Nov 8, 2025
1.0
Did not cut either of my sandwiches as I ordered, put vinegar and oil when i asked for none, and did not give me the mayo packets on the side.
AY
Anna Y
Nov 6, 2025
5.0
Wow! I was taken back by the good service. I went in the drive through at about 615 at night. I order a Turkey Tom, potatoes salad and a tea. Don't know who took my order. Didn't get the name of the guy who was in the drive through either. But the sandwich was fresh and the service was fantastic. I'll be back for that perfectly made tea too.