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Jimmy John's

4.0
(311 reviews)

Business Details

10032 University City Blvd, Charlotte, NC
28213, United States
(704) 503-9800

About

Sandwich Restaurant

Location

Jimmy John's
10032 University City Blvd, Charlotte, NC
28213, United States

Hours

Reviews

4.0
311 reviews
5 stars
175
4 stars
52
3 stars
28
2 stars
16
1 star
40

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Multiple customers reported issues with incorrect orders and missing items, leading to dissatisfaction.

Customer Service

Feedback highlighted a mix of positive and negative experiences with staff, including instances of rudeness and helpfulness.

Speed of Service

Several reviews noted that the service was not 'freaky fast' as advertised, with long wait times for both drive-thru and delivery.

Food Quality

While many customers praised the freshness and taste of the sandwiches, there were complaints about unsanitary conditions and food safety concerns.

Cleanliness

Some reviews raised concerns about the cleanliness of the location, including a low sanitation score and reports of foreign objects in food.
  • DM
    Deja Morrow
    Feb 19, 2026
    1.0
    There’s literally 1 slice of turkey meat on my sub with tons of lettuce…. This is ridiculous. Especially since this sandwich was $10. Will not be back to this location, you’re better off driving to the concord mills location.
  • MC
    Monique Canselo
    Jan 2, 2026
    1.0
    Next time someone orders a sandwich with “banana peppers” it’d be cool to just the customer know that y’all don’t serve that instead of putting hot peppers on my sandwich, which have a completely different flavor profile from banana peppers. And when I called to ask about if they even had banana peppers , I was told THEN that they didn’t & no apology but a “for future reference” tip. Thanks for telling me after I got home lol
  • AA
    Angela
    Dec 13, 2025
    5.0
    I want to let everyone know how well the store is kept up friendly staff very Helpful with helping me decide my sandwich. The sandwich was was very neatly made. Stopping by after work the guys makes me want to come back . Thanks guys for the very great service.
  • AB
    Antoine Baby
    Nov 11, 2025
    2.0
    First I would like to say I come to Jimmy John's and I order a club Lulu with add salami and mayonnaise cut in half they did not do none of that they added hot peppers the actual taker at the drive-thru named Allen, where when I asked Allen if they can give me a bag of chips because of they messed up my order he said he cannot do that so I felt disrespected and the sanitation code is also a 96 so that tells you right there they don't know how to keep their stuff clean so with that being said I would never go back and visit this Jimmy John's again.
  • AY
    Anna Y
    Nov 6, 2025
    5.0
    Wow! I was taken back by the good service. I went in the drive through at about 615 at night. I order a Turkey Tom, potatoes salad and a tea. Don't know who took my order. Didn't get the name of the guy who was in the drive through either. But the sandwich was fresh and the service was fantastic. I'll be back for that perfectly made tea too.

Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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