Jimmy John's

4.0
309 reviews

About

Sandwich Restaurant

Location

Jimmy John's
10032 University City Blvd, Charlotte, NC
28213, United States

Hours

Reviews

4.0
309 reviews
5 stars
175
4 stars
51
3 stars
28
2 stars
16
1 star
39

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality varied significantly, with some praising friendly and helpful staff, while others reported rude behavior and poor communication.

Order Accuracy

Multiple reviews highlighted issues with order accuracy, including missing items and incorrect customizations, leading to customer dissatisfaction.

Cleanliness and Sanitation

Concerns were raised about cleanliness and sanitation, with some customers reporting unsatisfactory conditions and a low sanitation score.

Speed of Service

While some customers experienced quick service, many others noted delays and a lack of 'freaky fast' service, particularly during busy times.

Food Quality

Overall, the food quality received positive remarks, with many customers enjoying the freshness and taste of the sandwiches.
  • MC
    Monique Canselo
    Jan 2, 2026
    1.0
    Next time someone orders a sandwich with “banana peppers” it’d be cool to just the customer know that y’all don’t serve that instead of putting hot peppers on my sandwich, which have a completely different flavor profile from banana peppers. And when I called to ask about if they even had banana peppers , I was told THEN that they didn’t & no apology but a “for future reference” tip. Thanks for telling me after I got home lol
  • AA
    Angela
    Dec 13, 2025
    5.0
    I want to let everyone know how well the store is kept up friendly staff very Helpful with helping me decide my sandwich. The sandwich was was very neatly made. Stopping by after work the guys makes me want to come back . Thanks guys for the very great service.
  • AB
    Antoine Baby
    Nov 11, 2025
    2.0
    First I would like to say I come to Jimmy John's and I order a club Lulu with add salami and mayonnaise cut in half they did not do none of that they added hot peppers the actual taker at the drive-thru named Allen, where when I asked Allen if they can give me a bag of chips because of they messed up my order he said he cannot do that so I felt disrespected and the sanitation code is also a 96 so that tells you right there they don't know how to keep their stuff clean so with that being said I would never go back and visit this Jimmy John's again.
  • TC
    Tabitha Crowe
    Nov 8, 2025
    1.0
    Did not cut either of my sandwiches as I ordered, put vinegar and oil when i asked for none, and did not give me the mayo packets on the side.
  • AY
    Anna Y
    Nov 6, 2025
    5.0
    Wow! I was taken back by the good service. I went in the drive through at about 615 at night. I order a Turkey Tom, potatoes salad and a tea. Don't know who took my order. Didn't get the name of the guy who was in the drive through either. But the sandwich was fresh and the service was fantastic. I'll be back for that perfectly made tea too.