Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 9820 Rea Rd. in Charlotte is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
461 reviews
5 stars
284
4 stars
81
3 stars
34
2 stars
24
1 star
38
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some experiencing cold or improperly prepared items, while others praised the freshness and taste.
Service Speed
Many reviews highlighted slow service, particularly for mobile orders, with some customers waiting excessively for their food.
Pricing Concerns
Numerous customers expressed dissatisfaction with the high prices, feeling that the value did not match the cost.
Staff Attitude
While some reviews praised the friendliness of the staff, others noted poor customer service and lack of attentiveness.
Cleanliness Issues
Several customers mentioned cleanliness problems in the dining area and restrooms, indicating a need for better maintenance.
- RPRoosevelt PridgenNov 8, 20255.0The service was real good. The burgers were awesome!!!
- MHM HOct 18, 20253.0Fries were not done. Had to take them home and put them in the air fryer to finish cooking them. I wish they asked if you wanted cheese on your burger. Who eats a burger with no cheese? Probably my last visit here.
- DDDesireé DeJohnSep 16, 20255.0i always have a good experience at this place. i work in the shopping center so i come for my lunch. everyone is nice. i feel like the wait time to get my foods is timely considering they make it fresh and they put together the burger very well. one time i forgot my card and the guy at the counter was very patient and kind to me and they made the food while i went to get my card. 10/10!
- SSSteven SoldateSep 5, 20252.0Rubbery thin bacon (usually thick and crispy even though I haven't been to a Five guys in a few months), barely any fries (for an $8 large fry I was severely disappointed). Nothing wrong with the people or service but the food was lacking and that's not something that's usually an issue with a place that's been consistently quality over the years, even worse considering the price these days.
- DJDanny JonasJul 10, 20254.0Too expensive and it became a take-out place… back to 2020, the burger was almost half of the price, now
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 9820 Rea Rd. accept reservations?
No, Five Guys at 9820 Rea Rd. does not accept reservations.
What are the operating hours for Five Guys on Rea Rd.?
Five Guys on Rea Rd. is open daily from 10:30 AM to 10:00 PM.
Does Five Guys offer delivery and pickup options?
Yes, Five Guys offers delivery and in-store pickup services.
How can I order Five Guys online?
You can order online through their website at https://order.fiveguys.com/location/blakeney/menu or use the Five Guys app available on Apple and Android stores.
Are there gluten-free or vegetarian options available at Five Guys?
While buns and some items contain gluten, you can customize sandwiches without buns using lettuce wraps or bowls. Five Guys also offers a vegetarian sandwich made with veggies and optional cheese.
What types of payment does Five Guys accept?
Five Guys accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa for payment.
Is Five Guys accessible for customers with disabilities?
Yes, Five Guys offers wheelchair accessible entrances, parking, seating, and restrooms.
What are some nearby places customers can visit around Five Guys on Rea Rd.?
Nearby places include Greco Fresh Grille for Mediterranean food, Starbucks for coffee, and Cold Stone Creamery for desserts. These are great spots to visit before or after your meal at Five Guys.
Are there any other burger or fast food restaurants near Five Guys on Rea Rd.?
Yes, Shake Shack and Aahaar25 are nearby fast food and burger restaurants you might consider if you're exploring options around the area.
What shopping or recreational places are close to Five Guys on Rea Rd.?
Blakeney Town Center is a nearby shopping center where customers can shop, and Blakeney Playground offers a park and music venue for recreation.