Brand Certified
Five Guys
4.2(470 reviews)
Certified by Five Guys • Mar 01, 2026
Business Details
9820 Rea Rd., Charlotte, NC
28277, United States
Certified by Five Guys • Mar 01, 2026
(704) 752-0110
Certified by Five Guys • Mar 01, 2026
https://restaurants.fiveguys.com/9820-rea-rd
Certified by Five Guys • Mar 01, 2026
About
Certified by Five Guys • Mar 01, 2026
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 9820 Rea Rd. in Charlotte is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Five Guys • Mar 01, 2026
Hours
Certified by Five Guys • Mar 01, 2026
Reviews
4.2
470 reviews
5 stars
288
4 stars
82
3 stars
35
2 stars
25
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff friendliness is generally positive, with many customers praising the helpfulness and attentiveness of the employees.
Food Quality
While many reviews highlight the deliciousness of the burgers and fries, there are consistent complaints about inconsistency in food preparation and portion sizes.
Pricing
Numerous customers express concerns about high prices, with some feeling that the value does not match the cost.
Cleanliness
Several reviews mention issues with cleanliness in the dining area and restrooms, indicating a need for better maintenance.
Order Accuracy
There are frequent complaints about incorrect orders and missing items, suggesting a need for improved order management.
- ACAnna ChenFeb 19, 20261.0Ordered two burgers and fries from here this afternoon and they left out the fries. I called to ask for a refund for the fries and the employee I spoke to said they couldn’t refund me because I placed the order online and that I had to call corporate. Called corporate and have been on hold for 30 min. Not worth it.
- KPKenendy PattisonJan 19, 20265.0This is an amazing burger on of my favorites allways fave great service. They have a great sitout area outside. There fries are amazing. 10/10 I go back all the time. 🩷
- PHPatrick HeiligJan 18, 20262.0Not sure if it’s a 5 Guys corporate thing but this location continues to skimp out on the fries. Just now I picked up an order and they don’t even use the cups anymore. Way smaller bag as “large fries” for the same old price. Really disappointed. Might be time to find another burger place.
- AMAlyson MassengillDec 31, 20255.0We ordered burgers and fries to go last week, and I just want to highlight the exceptional customer service we received. One of my sons has a severe peanut allergy but absolutely loves Five Guys burgers. The manager (I didn’t catch his name) personally walked our order through the entire process to ensure there was no cross-contamination. His care, attention, and genuine concern made all the difference. It was such a reassuring and positive experience, and it meant a lot to our family. Thank you for going above and beyond!
- JSJoyce Souto dos SantosDec 18, 20255.0Crew working on December 18th at 8 pm, you guys are the best. Not only fast service and good burger, but the staff was super friendly and awesome. Thanks guys. Happy Holidays
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
How many restaurants does Five Guys have?
As of January 2026, we have more than 1,900 locations in over 24 countries!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Additionally, we work with all major third-party delivery companies in the U.S., including DoorDash and Uber, so feel free to search for Five Guys through their platforms!
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Brand Certified Facts from Five Guys
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Certified March 01, 2026Yext Knowledge Graph
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