Brand Certified
Five Guys
4.1(569 reviews)
Certified by Five Guys • Mar 01, 2026
Business Details
1606 Commonwealth Avenue, Charlotte, NC
28205, United States
Certified by Five Guys • Mar 01, 2026
(980) 299-8636
Certified by Five Guys • Mar 01, 2026
https://restaurants.fiveguys.com/1606-commonwealth-avenue
Certified by Five Guys • Mar 01, 2026
About
Certified by Five Guys • Mar 01, 2026
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 1606 Commonwealth Avenue in Charlotte is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Five Guys • Mar 01, 2026
Hours
Certified by Five Guys • Mar 01, 2026
Reviews
4.1
569 reviews
5 stars
316
4 stars
121
3 stars
57
2 stars
18
1 star
57
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some praised the burgers and fries while others reported issues with soggy or burnt items.
Service Issues
Numerous complaints about poor service, including long wait times, incorrect orders, and unprofessional staff behavior.
Pricing Concerns
Many customers found the prices to be high, especially given the portion sizes and quality of food received.
Positive Staff Interactions
Several reviews highlighted friendly and exceptional service from specific staff members, contributing positively to the overall experience.
Cleanliness
The restaurant was noted for its cleanliness and well-maintained environment in several reviews.
- BCBria CarterFeb 22, 20261.0Had two burgers not even in the bag for 10 minutes that's completely soaked through the bag and onto my pants and sweatshirt everywhere. The burgers were made EXTREMELY SLOPPY AND DISGUSTING! DO BETTER! Then have the nerve to have a phone that's not in service or rings...
- DBDak BiFeb 17, 20261.0The food is ok it’s over priced and the cooks are in their own little world wouldn’t recommend
- SKSydneyy KnoxFeb 15, 20265.0I Just Had To Come And Give A ShoutOut To This Location For Starters, the FOOD QUALITY IS ALWAYS TOP TIER ! However I REALLY Came To SHOUTOUT EJ, the young man who works the night shifts ! EVERYTIME I come in whether it’s to pick up an order or place one this young man is EXCEPTIONAL!! HE GREETS EVERY PERSON THAT COMES IN THAT DOOR! I WATCHED 3 PEOPLE PILE IN AT CLOSING. He didn’t frown , he didn’t get upset , he greeted all of us even the last minute ones ! He also made my food and checks AFTER taking all of our orders as well ! There were other workers there however, I saw this young mad run the whole FOH ! Thanks EJ! KEEP IT UP !
- RBRue BlackFeb 13, 20261.0The boys were great right? My issue is not with the service level but the food I received. My fries were quite literally burnt, you ever had burnt crispy fries? Yeah not a lot of potato to enjoy in there. My milkshake had clumps of these white small things in it. My bacon was quite literally black you’ll see the picture $30 worth of for I ended up trashing.customer service is of no help besides “putting in a request for a refund” with no SLA as to how long that takes. Yeah ok like? Who holds people accountable money doesn’t grow on trees
- KMkimberly MartinezFeb 6, 20261.0I placed an order online. I get to the door it’s 11 pm 2/6/26. Order says it was ready. I knocked on the door and another worker indicated( to what I’m guessing was the manger) and the manager than proceeded to laugh with his coworkers about him locking the door in my face, without acknowledging my presence. My order was made, it was sitting right there, and one of them then went and took it home and ate it, I’m assuming, although the order was paid for already by me. The manager with the I believe to be what looks like dry fake locs needs to be held accountable and fired for his lack of professionalism and setting a bad example for his peers.A person who has no respect for others especially customers has no right to be in any position to lead others.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
How many restaurants does Five Guys have?
As of January 2026, we have more than 1,900 locations in over 24 countries!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Additionally, we work with all major third-party delivery companies in the U.S., including DoorDash and Uber, so feel free to search for Five Guys through their platforms!
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Does Five Guys at 1606 Commonwealth Avenue accept reservations?
No, Five Guys at this location does not accept reservations.
What are the operating hours for Five Guys on weekdays?
From Monday to Wednesday, Five Guys is open from 10:30 AM to 10:00 PM, and on Thursday and Friday from 10:30 AM to 11:00 PM.
Can I order delivery from Five Guys at 1606 Commonwealth Avenue?
Yes, delivery is available daily from 10:30 AM to 9:30 PM or 10:30 PM depending on the day, with options for same day and no-contact delivery.
How can I customize my meal at Five Guys?
You can choose from more than 250,000 ways to customize your burger and over 1,000 milkshake combinations to satisfy your craving.
What payment methods are accepted at this Five Guys location?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is there dine-in seating available at Five Guys on Commonwealth Avenue?
Yes, Five Guys offers dine-in with both indoor and outdoor seating options, along with high chairs and wheelchair accessibility.
Does Five Guys offer gluten-free menu options?
While buns and certain condiments contain gluten, many sandwiches are available without a bun via wraps or bowls. Cross-contamination is possible, so please check their allergen chart for details.
What are some nearby dining options close to Five Guys at 1606 Commonwealth Avenue?
Nearby dining options include Yama Izakaya for Japanese cuisine, Bistro La Bon, The Roasting Company, Snooze for brunch, YAFO Kitchen offering Mediterranean food, Midwood Smokehouse for barbecue, and Insomnia Cookies for desserts.
How can nearby attractions like Carolina’s Actors Studio Theater enhance my visit to Five Guys?
After enjoying a meal at Five Guys, you might catch a show at Carolina’s Actors Studio Theater nearby, making for a fun evening combining good food and live performing arts.
Are there convenient services near Five Guys that could be useful for visitors?
Yes, nearby services include The Dog Salon for pet care, Hair Klaudt for hair styling, and Meineke Car Care Center for automotive repair, enhancing convenience around your visit to Five Guys.
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