Brand Certified
Five Guys
4.3(584 reviews)
Certified by Five Guys • Mar 01, 2026
Business Details
9749 Northlake Centre Parkway, Charlotte, NC
28216, United States
Certified by Five Guys • Mar 01, 2026
(704) 596-2292
Certified by Five Guys • Mar 01, 2026
https://restaurants.fiveguys.com/9749-northlake-centre-parkway
Certified by Five Guys • Mar 01, 2026
About
Certified by Five Guys • Mar 01, 2026
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 9749 Northlake Centre Parkway in Charlotte is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Five Guys • Mar 01, 2026
Hours
Certified by Five Guys • Mar 01, 2026
Reviews
4.3
584 reviews
5 stars
363
4 stars
115
3 stars
50
2 stars
20
1 star
36
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers praised the burgers and fries as delicious and fresh, though some noted inconsistencies in food preparation and taste.
Pricing Concerns
Numerous reviews highlighted the high prices, with several customers feeling that the cost was not justified for the portion sizes and quality.
Service Issues
While some customers reported friendly and attentive service, others experienced rude or inattentive staff, leading to mixed feelings about the overall service quality.
Cleanliness
The restaurant was generally noted as clean, but there were instances of dirty tables and unsanitary conditions reported by some customers.
- RDRyan DingmanFeb 20, 20261.0Gave me a small fry instead of large,
- TBThomas ButcherJan 8, 20265.0My favorite Burger at My Favorite Five Guys!
- SHS HDec 14, 20255.0Great milkshake!
- JOJenee OrrDec 4, 20255.0Pleasant, calm and accurate
- SMSydney MerrittDec 4, 20255.0went to five guys tonight had a very good experience. The cashier was super polite, nice and a hard worker. She mentioned she was new and hand delivered our milkshakes to us. Definitely will be back shortly.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
How many restaurants does Five Guys have?
As of January 2026, we have more than 1,900 locations in over 24 countries!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Additionally, we work with all major third-party delivery companies in the U.S., including DoorDash and Uber, so feel free to search for Five Guys through their platforms!
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Does this Five Guys location accept reservations?
No, this Five Guys location does not accept reservations.
What are the operating hours for dining in and delivery?
Five Guys at 9749 Northlake Centre Parkway is open daily from 11:00 AM to 10:00 PM for dining, and delivery is available from 11:00 AM to 9:30 PM every day.
Does Five Guys offer delivery and how can I order?
Yes, Five Guys offers delivery. You can order online at https://order.fiveguys.com/location/northlake/menu or via the Five Guys mobile app.
Can I pick up my order in-store at this Five Guys?
Yes, in-store pickup is available at this Five Guys location.
What payment options are accepted at this Five Guys?
This Five Guys location accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does this Five Guys offer gluten-free options?
Some items can be customized gluten-free by skipping buns and choosing wraps or bowls, but cross-contamination is possible. Please check their allergen chart for details.
What types of meals does Five Guys serve here?
They serve lunch and dinner at this location.
What nearby places can I visit before or after dining at Five Guys?
You can visit North Lake Shops Fountain for a pleasant stroll or check out nearby stores like GameStop or Menchie's Frozen Yogurt for shopping and dessert.
Are there nearby places where I can handle insurance or financial services?
Yes, nearby are Morgan Insurance Group, GEICO Insurance Agent, and Edward Jones Financial Advisor for your insurance and financial service needs.
What entertainment or retail options are near this Five Guys?
Nearby you can visit GameStop for video games and electronics, Spencer's for t-shirts, or browse the Northcross Shopping Center for various shopping options.
Brand Certified Facts from Five Guys
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