Einstein Bros. Bagels

Reviews

• BS

  Braelin Scott

  1 day ago
  1.0
  I used to come to this Ballantyne Einstein’s every week for years. The staff was professional, consistent, and actually understood basic customer service. Then the entire team was replaced, and the place has gone completely downhill. I stopped coming because the new employees were rude and clearly untrained. I decided to give it another chance today thinking maybe they had improved. They have not. The drive-through employee taking my order sounded irritated that he even had to speak. No greeting, no courtesy, just attitude. When I got to the window, it was the same employee. He took my card and asked what I wanted to tip. I said I didn’t want to leave one. It’s a drive-through, and the service had already been terrible. He then refused to process the payment. He just stood there staring at me and would not hand my card back. This location has always allowed customers to select their own tip on the handheld device, which exists specifically so employees can’t manipulate the screen. Instead, he held my card and stared at me until I felt forced to say “fine, 5%.” He selected 20%. That is not confusion. That is an unauthorized charge. After overcharging me, he walked away with my food. At that point, I no longer trusted the situation at all. When an employee is bold enough to override a customer’s payment selection and ignore direct instructions, what else are they comfortable doing? I threw the food and drink away because I wasn’t about to eat something handled by someone who had just openly stole from me and treated me like shit This location went from reliable and well-run to hostile and unprofessional in a matter of months. Replacing experienced staff with employees who intimidate customers for tips and override payment amounts was a catastrophic decision. I will never return.
• PP

  Phaknaorn Pathompanithi

  Jan 24, 2026
  5.0
  I’d give 100 stars if Google allowed it ⭐️✨ Fresh bagels, fast service, and a clean, friendly vibe every time. Breakfast sandwiches are always on point perfect spot for a quick meal and coffee.
• SW

  Seth Wyatt

  Jan 22, 2026
  1.0
  Online orders don’t work. No one answers the phone either.
• CJ

  Claudeen Jackson

  Jan 18, 2026
  5.0
  1st time at Einstein Bros. Bagels, we went with a group of church members and had a wonderful time eating and talking. Enjoyed the meal and the cashier was great.
• NG

  Nand Kishore Gajarajan

  Jan 7, 2026
  5.0
  Service staff, food and store are commendable. We really liked the bagels and spreads. The order was exactly what was ordered. 😁👌

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