Brand Certified
Dunkin'
2.0(225 reviews)
Certified by Dunkin' • Mar 01, 2026
Business Details
5501 Josh Birmingham Pkwy, Charlotte, NC
28208, United States
Certified by Dunkin' • Mar 01, 2026
(704) 359-4452
Certified by Dunkin' • Mar 01, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Mar 01, 2026
About
Certified by Dunkin' • Mar 01, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Charlotte, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- DeliveryNot available
- TakeoutAvailable
- Credit cardAvailable
- DebitAvailable
Location
Certified by Dunkin' • Mar 01, 2026
Hours
Certified by Dunkin' • Mar 01, 2026
Reviews
2.0
225 reviews
5 stars
34
4 stars
15
3 stars
11
2 stars
15
1 star
150
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and slow to respond to orders.
Food Availability
Customers frequently reported that many menu items were unavailable, particularly hot food options, leading to disappointment.
Order Accuracy
There were multiple complaints about incorrect orders and poor food quality, including stale and improperly prepared items.
Cleanliness and Maintenance
Several reviews mentioned unsanitary conditions and broken equipment, contributing to a negative overall experience.
Positive Staff Experiences
Despite the overall negative feedback, some customers praised individual staff members for their efficiency and friendliness.
- DKDale Kratovil3 days ago1.0No food items available at this time. The lady at counter doesn’t explain this. When I ordered a sandwich she just nods her head and says nope!! I said well that’s professional!! Miserable people shouldn’t work with the public. My coffee was also full of sugar. 2 sips and went into the trash. What a shame.
- MWmuhammad wrightFeb 24, 20261.0I went to this dunkin around 10pm and there wasn't a soul in sight. And from reading the other reviews, it seems this is a regular occurrence.
- LBLeisa BritschFeb 23, 20261.0Self serve kiosks do not work. They are out of almost all sandwich items so I thought a grilled cheese sandwich would be safe. It is toasted bread with 2 tiny slices of American cheese. This is not a grilled cheese sandwich. You can not charge Dunkin menu prices then not serve the items as depicted in the menu photo and description. Staff were friendly and polite but I would not order food here other than a donut
- AOAllan OngFeb 15, 20261.0Very bad service. Coffee quality is bad and i paid $8 for a large iced coffee.
- NAN AJan 12, 20261.0I have been stuck in the Charlotte airport overnight for several hours, and the Dunkin was closed for all of it, despite being listed as open 24 hours. They did not have any signage or anything showing updated hours outside the store either. They finally opened up at 5:30 am to which I had the worst Dunkin experience of my life. There were two African American ladies who were moving at a snail’s pace the whole time even though there was a line. The lady at the register was very rude to me the whole time and mumbled through the whole encounter. When I asked to use Dunkin rewards, the lady just pointed down at the counter, so I tried to scan my rewards at the scanner. Then she told me she was pointing the paper taped to the counter that said they do not take Dunkin rewards and gift cards, which does not even make sense since they are a part of the chain. The only other time the lady even spoke to me was to ask for a tip. This location seriously needs to work on their customer service skills and training their employees.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 5501 Josh Birmingham Pkwy, Charlotte, NC?
Dunkin' is open 24 hours every day of the week at 5501 Josh Birmingham Pkwy, Charlotte, NC.
Does this Dunkin' location offer delivery services?
This Dunkin' location is currently closed for delivery services and does not offer delivery.
Can I order ahead or use curbside pickup at this Dunkin' location?
Yes, you can order ahead using the Dunkin' mobile app and use curbside pickup services at this location.
What types of meals are served at Dunkin' in Charlotte, NC?
Dunkin' serves breakfast, lunch, and brunch meals at this location.
What are some popular specialties or menu items available at this Dunkin'?
Popular specialties include espresso, coffee, donuts, breakfast sandwiches, and tea.
How can I order from Dunkin' to get a fast grab and go experience?
You can order your Dunkin’ favorites ahead of time through the Dunkin’ mobile app or online ordering to enjoy a fast grab and go experience.
Are there any nearby restaurants where I could dine before or after visiting Dunkin'?
Yes, nearby restaurants include Smashburger, a breakfast and brunch burger restaurant, and Ranch House of Charlotte, known for seafood and steakhouse fare.
What nearby transportation or travel options can help me get to Dunkin'?
Nearby you can find Charlotte Douglas Int'l Airport, Uber/Lyft Charlotte Airport services, and car rental agencies like Hertz Rent A Car and Prestige Rental Car to assist with transportation to Dunkin'.
Are there parking options close to Dunkin' at 5501 Josh Birmingham Pkwy?
Yes, nearby parking options include CLT Employee Parking 2, REEF Parking - formally AmeriPark, Employee Lot 2, and CLT Parking Long Term 2.
Where can I find more information about Dunkin's menu and to place an order online?
You can view the menu and place orders online at Dunkin's official site for this location: https://locations.dunkindonuts.com/en/nc/charlotte/5501-josh-birmingham-pkwy/362518
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website