Dunkin'

Reviews

• SS

  Snow

  2 days ago
  3.0
  The staff at this new Dunkin’ location does not seem equipped to handle even a small influx of drive-thru customers (some don't even speak when I pull up to the window) Since opening, I’ve repeatedly waited 25+ minutes for mobile orders. By the time I reach the window, the drinks often need to be remade because they’ve become watered down during the long wait. That said, Chris truly makes a difference. He consistently has an upbeat attitude, a welcoming smile, and provides excellent customer service. He listens, takes ownership, and makes sure things are made right when service falls short. Honestly, I don’t think this new location would run nearly as smoothly without him.
• JP

  Jason Pantoja

  Jan 5, 2026
  1.0
  I will NEVER go back to this location ever again, my croissant was severely burned on my breakfast sandwich, my coffee wasnt made the way I ordered it and the cashier in the dining room was extremely rude, then when I asked for the manager, young black male named Rodney refused to remake my coffee or sandwich he also refused to refund my money after I had paid over $15 bucks for a sausage egg and cheese on a croissant & a large iced caramel Macciato that had mocha not caramel it also didn't have the whole milk I ordered as well, Rodney not only didn't try to remedy the situation professionally but he was belligerent & threatening to a degree that I almost contacted law enforcement on him, the experience at this Dunkin Donuts location was by far the worst experience I've ever had at ANY Dunkin location and I would tell anyone I knew to never step foot in that location for any reason!!
• KS

  Kimmy Stro

  Dec 31, 2025
  1.0
  This place is now Dunkin Donuts🍩 the worker Nicole is unprofessional and she ignores you when standing in line while doing other things and the professional way would be to inform the customer that "I will be right with you or someone will be with you shortly " I was there one particular day and she just finished helping a customer and walked away to do other things while I was waiting and I waited until someone else was available while she failed to inform that someone will be with me. I will not be returning as I can spend my money elsewhere for sure!
• TT

  Terrie

  Dec 19, 2025
  5.0
  12/19/25 I hope I have the right Dunkin... I'm referring to the newly opened one off of W WT Harris Blvd across from the Dollar Tree and beside KFC. I visited the drive thru last night on 12/18/25, AND I RECEIVED OUTSTANDING CUSTOMER SERVICE FROM A LADY WHO CALLS HERSELF KK!! I mean excellent customer service and I will definitely be going back. THANK YOU KK!!
• BG

  Brene Goodlett

  Dec 17, 2025
  1.0
  Only rated a one because I needed to share my HORRIBLE AWFUL EXPERIENCE!! Idk who told Charlotte to add this Dunkin in this area but it is convenient for me however the SERVICE SUCKS ! The employee said out her mouth she WASNT remaking my drink AFTER they made it incorrectly!! THEN PROCEEDED to make a remark stating “I NEED TO GET OUT OF CUSTOMER SERVICE CAUSE … “ (She had Greyish/Black braids and works the drive thru!) TERRIBLE ! DO NOT GO TO THIS LOCATION IF YOU WANT GREAT SERVICE!