Dunkin'

3.7
410 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Charlotte, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
8936 J M Keynes Drive, Charlotte, NC
28262, United States

Hours

Reviews

3.7
410 reviews
5 stars
199
4 stars
75
3 stars
38
2 stars
22
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, inattentive, or unhelpful.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong items being served.

Cleanliness

Several reviews mentioned unsanitary conditions and a lack of cleanliness in the dining area.

Slow Service

Customers frequently complained about long wait times for orders, often exceeding acceptable limits for a fast-food establishment.

Food Quality

While some customers enjoyed the food, others reported issues such as burnt items and food tasting off.
  • RN
    Riley Nadicksbernd
    5 days ago
    1.0
    Walked in and ordered bagel mins , got them and they were frozen I went up and asked them if they could remake them and she said “honey that’s how they are” I’ve had them pretty often so I know that’s not how they are . I’ve worked at a Dunkin so I’ve had to make them myself . She tried belittling me about 2 bagels like you couldn’t just re make it . I didn’t argue just threw them out and walked out . It’s just annoying bc I didn’t do anything wrong just didn’t wanna eat frozen food 🙌
  • CL
    Christina LaBree
    Nov 17, 2025
    3.0
    Slow
  • TT
    Tanijah Thomas
    Nov 8, 2025
    1.0
    To start off, I’ve been a regular at this Dunkin for about three years now, so what happened honestly shocked me. I was sitting inside, waiting before my shift at Sharetea next door. I always sit in here, so I didn’t think anything of it. Suddenly, this large man came right up to me, raising his voice and clapping in my face (I’m assuming to get my attention…still disrespectful). I took my AirPods out, and he said loudly, “You can’t just sit up in here without ordering anything.” This was the first time I had ever heard of that rule, but whatever, I got up and ordered something small at the kiosk. I got the snackin bacon. About ten minutes passed, and I still hadn’t heard my order called. I was waiting patiently when, out of nowhere, the same man started yelling across the store, asking if I had even ordered anything. I told him yes, and he snapped back with a ton of attitude, asking what I ordered. I said “bacon.” He repeated “bagel?” and I said again, “No, bacon.” Then he shouted to his coworkers, “Did anybody see her order a bagel? I didn’t see her order a bagel.” One of the other workers, a kind Black woman, said, “I think she said bacon,” and grabbed my order off the pickup shelf to hand it to me. The man kept giving me a dirty look for the rest of my short time there, but at least he didn’t say anything else. Honestly, I felt threatened and really uncomfortable. I’m just a teenage girl, and even though I was wearing a hoodie, I don’t think I looked intimidating enough to deserve being yelled at and singled out like that. It really said a lot to me, especially since I’ve seen homeless people cracked out sitting there for hours without being bothered. But apparently, a teenage girl quietly waiting for her shift is the problem. I won’t be coming back.
  • AS
    Ali Suleiman
    Oct 16, 2025
    1.0
    The made my sandwich wrong, I bit into it. They took it in the back modified it and brought it back to me instead of making me another one.
  • JM
    joseph morse
    Oct 5, 2025
    1.0
    The coffee orders were going out quick and the people at the front were friendly. But IMPRESSIVELY slow making the for. I waited 20 mins and left WITHOUT my food because it's dunkin donuts. It's supposed to be fast. If I wanted a sit down breakfast I would go to a diner.

Frequently Asked Questions About Dunkin'

What are the opening hours for Dunkin' located at 8936 J M Keynes Drive, Charlotte, NC?

Dunkin' at 8936 J M Keynes Drive is open every day from 6:00 AM to 8:00 PM, except on Fridays when it closes earlier at 1:30 PM for delivery services.

What kind of meals can I get at this Dunkin' location?

This Dunkin' serves breakfast, brunch, and lunch with offerings including espresso, coffee, breakfast sandwiches, donuts, and tea.