Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Charlotte, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.7
417 reviews
5 stars
202
4 stars
75
3 stars
38
2 stars
25
1 star
77
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including rude staff and long wait times, leading to a negative experience.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders and missing items, causing frustration among customers.
Food Quality
While some customers enjoyed the food, others complained about burnt items and food that tasted off, indicating inconsistency in food preparation.
Cleanliness
Several reviews mentioned a lack of cleanliness in the store, affecting the overall dining experience.
Staff Attitude
Feedback indicated that staff attitudes varied, with some being friendly and helpful, while others were described as unprofessional or dismissive.
- EIEris Ice2 days ago1.0every single time i get a drink from this location specifically my stomach is always in shambles after, just from a drink. i haven’t had this problem at any other dunkin locations, i think maybe their machine or something isn’t clean
- ANAbhi Nippani3 days ago5.0A taller african american gentleman made my coffee, it was unironically so good that im endangering lives on the road to write this review
- DSDoreen SummersDec 19, 20252.0Staff was slow, but friendly and helpful bagels were burned no one checks to see what is given to the customer
- CJClaire JonesDec 10, 20255.0CJ was awesome and so kind!! Usually I don’t get good service at Dunkin’ and it’s not expected, so it’s always a nice surprise when customer service isn’t lost!!
- SYShize YangDec 7, 20252.0Bad experience here. KIOS stopped syncing and staff just told customers to wait while they handle all the drinks orders. After waiting half an hour I asked for refund. While trying to find the receipt I suggest they may use the time just to grab my ordered dozen donuts. It really seems to be weird while waiting to see staff all serving drinks and forgot to attend donut orders. They later told me I have to tell them if order contains donut.
Frequently Asked Questions About Dunkin'
What are the opening hours for Dunkin' located at 8936 J M Keynes Drive, Charlotte, NC?
Dunkin' at 8936 J M Keynes Drive is open every day from 6:00 AM to 8:00 PM, except on Fridays when it closes earlier at 1:30 PM for delivery services.
What kind of meals can I get at this Dunkin' location?
This Dunkin' serves breakfast, brunch, and lunch with offerings including espresso, coffee, breakfast sandwiches, donuts, and tea.
Does Dunkin' offer delivery or pickup services?
Yes, Dunkin' provides both delivery and curbside pickup services at this location.
Can I order ahead using a mobile app for quicker service at this Dunkin'?
Yes, you can order ahead using the Dunkin' mobile app available on iOS and Android for a fast grab-and-go experience.
What are some seasonal or special drinks currently available at Dunkin'?
Currently, Dunkin' offers holiday-themed beverages like the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher.
Does this Dunkin' location have a drive-thru service?
No, this Dunkin' location does not have a drive-thru service.
What nearby dining options are available around Dunkin' at 8936 J M Keynes Drive?
Nearby dining options include CAVA (Mediterranean/Greek), Piada Italian Street Food, Dave's Hot Chicken, Pho at University (Vietnamese), Pei Wei (Asian), Five Guys (fast food), Blaze Pizza, City Barbeque, mezeh (Mediterranean), Tijuana Flats (Mexican), Ninety's Dessert Bar (desserts), and P.F. Chang's China Bistro (Chinese).
Are there any shopping centers or retail stores near Dunkin' at this location?
Yes, nearby shopping and retail options include The Shoppes at University Place, Talbots (clothing and fashion), Chico's Off The, Uptown Cheapskate (thrift and clothing), Gallery of Flowers (florist), and T-Mobile (electronics).
Where can I find banking or financial services near this Dunkin'?
Nearby financial services include Sharonview Federal Credit Union and Chase Bank both offering banking and credit union services.
What other services or businesses are close to Dunkin' for convenience?
Nearby services include Banfield Pet Hospital for veterinary care, University Modern Dentistry for dental services, Data Track Plus for IT and computer repair, and Pro Nails and Best Nail Salon Near Me in Charlotte for beauty and nail care.