Brand Certified
Dunkin'
3.4(416 reviews)
Certified by Dunkin' • Mar 01, 2026
Business Details
16131 Lancaster Hwy, Charlotte, NC
28277, United States
Certified by Dunkin' • Mar 01, 2026
(704) 542-2998
Certified by Dunkin' • Mar 01, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Mar 01, 2026
About
Certified by Dunkin' • Mar 01, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Charlotte, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Mar 01, 2026
Hours
Certified by Dunkin' • Mar 01, 2026
Reviews
3.4
416 reviews
5 stars
180
4 stars
58
3 stars
39
2 stars
28
1 star
111
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service quality are mixed, with many reports of rude and unprofessional staff, while some customers praised friendly and efficient service.
Cleanliness
Several reviews highlighted cleanliness as a strong point, with some customers noting the store was well-maintained, while others reported unsanitary conditions.
Order Accuracy
There are frequent complaints about incorrect orders and food preparation issues, leading to customer dissatisfaction.
Speed of Service
While some customers appreciated the quick service, others experienced long wait times and delays, indicating inconsistency in service speed.
Food Quality
Feedback on food quality is varied, with some customers enjoying fresh donuts and coffee, while others reported stale or poorly prepared items.
- JGJones GirlsFeb 9, 20265.0Great friendly service. I love the strawberry refresher half green tea/half lemonade.
- BBBANKBREAKINGBAGSJan 7, 20261.0Unsanitary lady preparing food is coughing and touching her mouth then touching the food. Even with1 glove on you're still contaminating every piece of food you touch. Disgusting
- RKREADY TO KnowJan 2, 20261.0Dunkin you might want to get a friendlier staff and people thats use to diversity and color. This morning one of the associates hustle me out of more money. Am I really worried? No, only because what you put out you get back. I pray someone doesn't hustle her out of more than she took from me!
- JGJoe GoriDec 10, 20255.0Always good
- MJMark JonOct 19, 20254.0Very good Dunkin. The employees work very efficiently and keep the line moving. My online order was at the kiosk when I arrived. I took off one star because they didn't have an jelly for the breakfast sandwich that I ordered and when I asked the employee she said they didn't have any.
Frequently Asked Questions About Dunkin'
What are the opening hours for Dunkin' in Charlotte, NC?
Dunkin' in Charlotte, NC is open Monday to Thursday from 5:30 AM to 8:00 PM, Friday and Saturday from 5:30 AM to 9:00 PM, and Sunday from 5:30 AM to 8:00 PM.
Does Dunkin' offer delivery and curbside pickup services?
Yes, Dunkin' offers both delivery and curbside pickup services at this location.
What special holiday drinks are available at Dunkin'?
During the holiday season, Dunkin' offers the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Can I order ahead using the Dunkin' mobile app?
Yes, you can order ahead for a fast grab and go experience using the Dunkin' mobile app available on the Apple App Store and Google Play Store.
Where is Dunkin' located in Charlotte?
Dunkin' is located at 16131 Lancaster Hwy in the Hunter's Crossing area of Mecklenburg, Charlotte, NC 28277.
What types of meals does Dunkin' in Charlotte serve?
Dunkin' serves breakfast, lunch, and brunch options including coffee, espresso, breakfast sandwiches, donuts, and tea.
Are there any nearby beauty and spa services close to Dunkin'?
Yes, nearby beauty and spa services include Le Belle Aesthetic, Posh Hair Spa, Suman salon suite, Treatment Salon, Serenity Salon & Spa, and Serenity Hair Spa.
What nearby dining options are available around Dunkin'?
Customers can visit Baskin-Robbins for ice cream and desserts, Elwoods Barbecue & Burger Bar for barbecue, La Victoria Mexican Restaurant for Tex-Mex cuisine, and Amazing Wok for Chinese and Asian dishes.
Are there any fitness or martial arts centers near Dunkin'?
Yes, nearby fitness options include UpLevel Martial Arts and Super Kicks Karate for martial arts, and Fitness Together for gym and active life activities.
What payment methods are accepted at Dunkin' Charlotte?
Dunkin' accepts both credit and debit cards as payment methods for your convenience.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
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