Brand Certified
Dunkin'
3.5(462 reviews)
Certified by Dunkin' • Mar 01, 2026
Business Details
8509 University City Blvd, Charlotte, NC
28213, United States
Certified by Dunkin' • Mar 01, 2026
(704) 717-7399
Certified by Dunkin' • Mar 01, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Mar 01, 2026
About
Certified by Dunkin' • Mar 01, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Charlotte, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Mar 01, 2026
Hours
Certified by Dunkin' • Mar 01, 2026
Reviews
3.5
462 reviews
5 stars
198
4 stars
83
3 stars
44
2 stars
45
1 star
92
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, with staff being rude, inattentive, and unhelpful.
Food and Beverage Quality
Customers frequently reported issues with food quality, including burnt items and incorrect drink orders.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty floors and tables, contributing to a negative experience.
Inconsistency
Many customers noted inconsistency in drink preparation and order accuracy, leading to dissatisfaction.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific employees for their friendliness and good service.
- YGyanely garcia3 days ago1.0El servicio es de baja calidad y mala actitud
- BABrandi ArdanasFeb 9, 20261.0To go is behind the bar, looks really dirty inside of there. Staff isn’t interactive or talking to customers. Coffee isn’t fresh and my coffee seems like just pure almond milk (I get latte w/ almond milk no sweeteners), not sure how you mess up a simple coffee. I had already been waiting and a lot of people standing around waiting so I didn’t even waste my time getting it remade. High don’t recommend. How unfortunate.
- VTVictoria TravisFeb 7, 20261.0I hardly ever write negative reviews but this is the worst dunkin i’ve ever been to and i’ve been to a lot of dunkins. Food was burnt and dry, the coffee was basically bean water. Do yourself favor and go somewhere else.
- DVDesiree VasquezJan 14, 20261.0I asked for napkins. Mind you I do not frequent this location. Instead of handing me or speaking to me about where I can get them, he moved his head and with his hands signaled where they were but with a look as if I was suppose to know that. That was rude.
- JRJ. R.Jan 14, 20261.0I believe that any store you go to customer service is a type priority. I have never felt so uncomfortable at this Dunkin' Donuts location.
Frequently Asked Questions About Dunkin'
What are the regular operating hours for this Dunkin' location in Charlotte, NC?
The Dunkin' at 8509 University City Blvd is open Monday through Sunday from 6:00 AM to 8:00 PM, except on Friday when it closes at 2:30 PM for delivery hours.
Does this Dunkin' offer delivery and curbside pickup?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
What kind of food and beverages can I expect at this Dunkin'?
This Dunkin' serves espresso, coffee, donuts, breakfast sandwiches, tea, lunch, and brunch items, including holiday specials like the Cookie Butter Cloud Latte and Peppermint Mocha.
How can I order ahead to avoid waiting?
You can order ahead using the Dunkin' mobile app available for iOS and Android or via their online order link to enjoy a fast grab and go experience.
Is there a drive-thru available at this Dunkin' location?
No, this Dunkin' location does not have a drive-thru, but you can use curbside pickup or order ahead with the app for convenience.
Does this Dunkin' location offer free Wi-Fi and accept credit/debit cards?
Yes, the location offers free Wi-Fi and accepts both credit and debit card payments.
What nearby places can I visit after grabbing coffee at Dunkin'?
You can visit Ruth G Shaw Greenway at Toby Creek or the Greenway Trail for outdoor activities, or head to The Akropolis Cafe for a Greek dining experience nearby.
Are there fitness centers close to this Dunkin' in Charlotte?
Yes, Crunch Fitness, Charlotte Kettlebell & Strength, Life Time, and Orangetheory Fitness gyms are all conveniently located nearby for your workout needs.
Can I find other food options near this Dunkin'?
Nearby dining options include Chick-fil-A for chicken, Amalfi’s Pizza ‘N’ Pasta and Marco’s Pizza for Italian, and Moe’s Southwest Grill for Mexican cuisine.
Is this Dunkin' location family-friendly and suitable for children?
Yes, this Dunkin' welcomes families and children and serves vegetarian options, making it suitable for a family visit.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website