Dunkin'

3.9
596 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Charlotte, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5029 Beatties Ford Rd, Charlotte, NC
28216, United States

Hours

Reviews

3.9
596 reviews
5 stars
307
4 stars
118
3 stars
65
2 stars
29
1 star
77

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, including reports of rudeness and unprofessional behavior from management.

Order Accuracy

Several customers reported issues with incorrect orders and poor handling of complaints, leading to dissatisfaction.

Cleanliness and Maintenance

Some reviews highlighted cleanliness and maintenance issues, particularly regarding the drive-thru area and product freshness.

Speed of Service

While many customers appreciated the fast service, others experienced long wait times and inefficiencies, especially during busy hours.

Product Quality

Customers generally enjoyed the coffee and some food items, but there were complaints about stale products and incorrect drink preparations.
  • MH
    Maryam Hijji
    2 days ago
    5.0
    I love this location specifically because the girls that work here in the morning are always so nice and welcoming when we come by. The service is always awesome and welcoming. And when I ask for specifics with my dunklatte and they never fail to do exactly that. And it's the small things that truly matter. Why I love this location
  • RR
    Romano16
    Nov 11, 2025
    1.0
    I ordered two wake-up wraps and one donut, but received three donuts. When I pointed out the error, the employee simply responded, "I know."
  • MM
    Mike Means
    Oct 26, 2025
    5.0
    I come here every morning I order online , in the ten mins it takes to get here my order is hit and ready. I never have any issues with my order and it’s always clean inside.
  • RJ
    Romilio Juarez
    Aug 25, 2025
    1.0
    I come to the store 6:40 PM the sign says supposed to close at seven and they close the store in front of my face without opening
  • VA
    Vanessa Aquitania
    Aug 20, 2025
    1.0
    Came here at 6:36pm and they’re already close what is that?! The store says closes at 8pm

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' at 5029 Beatties Ford Rd, Charlotte?

Dunkin' in Charlotte is open Monday to Friday from 5:00 AM to 8:00 PM, Saturday from 6:00 AM to 8:00 PM, and Sunday from 6:00 AM to 7:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.