Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Charlotte, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.5
411 reviews
5 stars
184
4 stars
63
3 stars
37
2 stars
30
1 star
97
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised friendly staff, many reported rude behavior and poor service experiences.
Staffing Issues
Numerous reviews highlighted that the location is often understaffed, leading to long wait times and poor service.
Food Quality
Customers expressed dissatisfaction with food quality, including stale donuts and incorrect orders, indicating inconsistency in food preparation.
Cleanliness
Several reviews mentioned unsanitary conditions and a dirty environment, which negatively impacted customer experiences.
Management Concerns
There are complaints about poor management practices, including lack of urgency and unprofessional behavior from some staff members.
- CMCharlene Manigault3 days ago5.0Earlier yesterday I ordered a seasoned bacon wrap and a protein mango refresher on the Dunkin app to be picked up on N Graham St. Once I got there, there were two ladies that was working back and forth to help the customers. A nice lady, Ms. Shannon, apologize then informed me that the oven was down as she hand me my drink and also informed me to contact customer service on the app to get a refund. I asked her would customer service give me a hard time just to give me a refund, she didn't know the answer which she asked the other nice lady, Ms. Tisus. Ms. Tisus told me don't worry about customer service and asked if its possible that I can return around 12 or 1 pm to get my order. She assured me that the oven will work. Since I live around the corner, I agree to return before my appointment. Once I return both the same ladies greeted me and had my food ready the moment I walked in. Yes, this DD get mixed reviews due to extremely small parking space and high demands due to large customers and small staff but they are trying. I visited this DD many times and haven't had any staff greet me with negative attitude. Also I not sure that customers know they can park in the back and walk up front which is pretty quick. Uptown Charlotte is crowded and pack so most parking space is going to be small or no space at all.
- SDShameka Durham4 days ago1.0Whoever cashier they had in the morning with white stuff around her lip. Attitude sucks she was touching the donuts with her hands needed gloves worst ever. Ended up leaving
- CCCozzetteDec 2, 20255.0I had a great customer service experience Pumpkin needs a raise she is a hard worker and she was very kind to me ….thank you for your excellent customer service and care. Made my morning bright.
- JBJosh BrambleNov 27, 20255.0Cool location. Very friendly staff. Great service!
- HCHyde's Lawn CareNov 17, 20251.0The three women workers were rude! We drove from Kannapolis NC to do an errand. Went inside to order and while we were waiting i really needed to use the restroom. Which was clearly marked for customers. The door was locked, so I asked an employee she didn't even look up and said "NO it don't work!" As another one snickered. As we left the CVS I noticed an employee leave the bathroom and lock it back!!! Horrible people!! Never will I return or suggest Dunkin Doughnuts to ANYONE!!
Frequently Asked Questions About Dunkin'
What are the opening hours of Dunkin' at 231 N Graham St, Charlotte, NC?
Dunkin' is open Monday to Friday from 5:00 AM to 7:00 PM, and on Saturday and Sunday from 6:00 AM to 7:00 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, they offer both delivery and curbside pickup services.
What kind of meals can I have at this Dunkin' location?
You can enjoy breakfast, lunch, and brunch at this Dunkin' location.
What are some of the specialties available at Dunkin'?
Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea.
Can I order ahead using a mobile app for quick service?
Yes, you can order ahead for a fast grab-and-go experience using the Dunkin' mobile app available on iOS and Android.
Are there any special holiday drinks available currently?
Yes, try the new Cookie Butter Cloud Latte, the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher during the holiday season.
Is there a Dunkin' drive-thru at this location?
No, this Dunkin' location does not have a drive-thru.
What payment methods are accepted at this Dunkin'?
They accept debit and credit cards for payment.
What nearby places can I visit before or after my Dunkin' visit?
You can visit nearby places such as Perkins Eastman Architect PC, LibertyX Bitcoin ATM, CVS Pharmacy, and Baskin-Robbins for additional services and treats.
How can nearby public services help me when visiting Dunkin'?
Nearby services like UPS Access Point location for shipping and Post Uptown Place hotel for accommodation make it convenient to handle errands or stay nearby when visiting Dunkin'.
Are there entertainment options close to Dunkin' at 231 N Graham St?
Yes, you can visit The Corner Pub for dining, Crave Dessert Bar for sweets and drinks, or Vanity dance club for nightlife entertainment.