Dunkin'

3.8
688 reviews

Business Details

701 S Kings Dr, Charlotte, NC
28204, United States
(704) 331-2940
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Charlotte, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
701 S Kings Dr, Charlotte, NC
28204, United States

Hours

Reviews

3.8
688 reviews
5 stars
329
4 stars
134
3 stars
76
2 stars
42
1 star
107

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and long wait times, particularly in the drive-thru.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including wrong drinks and missing items.

Staff Attitude

While some staff were praised for their friendliness, numerous reviews mentioned unprofessional and indifferent behavior from employees.

Food Quality

Several customers expressed dissatisfaction with the quality of food, including stale donuts and poorly prepared items.

Cleanliness

There were complaints about the cleanliness of the store and unsanitary conditions in the bathroom.
  • BW
    Bret Wolter
    1 day ago
    1.0
    Typically love Dunkin’ Donuts, but avoid this one. Didn’t get half of my mobile order (I guess my fault for not checking it before). No help from corporate complaining or on the app. Also no help when calling the store. Just go another mile down the road and go to a different one.
  • MA
    Michael Ammirata
    Jan 18, 2026
    1.0
    Absolutely terrible service... make sure you have 20 minutes to sit at the drive through speaker while they keep telling you to "give us a second".
  • BJ
    Bobby Linton Jr.
    Jan 10, 2026
    5.0
    Scarlett was amazing really made the best drinks while offering the best experience. Really set the tone and made my morning great.
  • SH
    S. Hopper
    Dec 24, 2025
    3.0
    People pulling in from busy S. Kings Drive then abruptly stopping rather than making room 4 other drivers are rude, inconsiderate & will cause an accident. Driveway is narrow and small.
  • TM
    Tierra McDonald
    Dec 8, 2025
    1.0
    The owner or the manager, Hispanic lady with glasses very rude and unpleasant refuse to give me extra whip cream on my hot chocolate and correcting staff right at the register about a price of a mini donut…. Just rude and unpleasant

Frequently Asked Questions About Dunkin'

What are the hours of operation for Dunkin' at 701 S Kings Dr, Charlotte, NC?

Dunkin' is open from 5:00 AM to 8:00 PM Monday through Thursday, 5:00 AM to 6:00 PM on Friday, 6:00 AM to 8:00 PM on Saturday, and 6:00 AM to 7:00 PM on Sunday.

Does this Dunkin' location offer drive-thru and delivery services?

Yes, this Dunkin' location has a drive-thru and offers both curbside pickup and delivery services.

Brand Certified Facts from Dunkin'

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Certified February 08, 2026Yext Knowledge Graph
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