Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Charlotte, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.8
680 reviews
5 stars
326
4 stars
134
3 stars
75
2 stars
42
1 star
103
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising friendly staff while others report rude and unhelpful interactions.
Order Accuracy
Many customers experienced issues with incorrect orders, including wrong drinks and missing items.
Food Quality
The quality of food varies, with some customers enjoying fresh items while others received stale or poorly prepared food.
Cleanliness
Several reviews mention cleanliness issues, particularly with the dining area and restrooms.
Speed of Service
Service speed is inconsistent, with some customers noting long wait times, especially in the drive-thru.
- JRJulie ReedNov 11, 20251.0dreadful coffee. I ordered in the mobile app and was 5 minutes away. Waited in drive thru for about 10 minutes with 2 cars in front of me. Coffee was not even close to being hot. It was almost cold. Tasted burned and bitter. Dunkin's quality has really declined in the past year or so. Drive thru worker was pleasant and greeted me by name
- TSTonia SingfieldOct 29, 20251.0The service was awful. The people do not acknowledge customers as they are waiting. They let them wait without saying anything, like I will be right with you. I didn't order anything after the person yelled at me through the mic I left.
- TWThickthang WilliamsOct 27, 20251.0Croissant was nearly burnt and I stated twice to have a "light" one. On eliece of cheese SLAPPED on with the bacon and cheese was cold and not melted. Hash rowns were cold and not even room temperature. I almost got home and turned around and went back and demanded a refund. Was given a hard time by employee when asked for a customer service phone number
- JBJennifer BOct 25, 20255.0WENT THIS MORNING BEST DRIVE THRU PERSON SHE WAS SO SWEET SAT. OCTOBER 25,2025 @ 7:15AM!! GREAT CUSTOMER SERVICE FRESH 🍩's 🍩 🍩 🍩 THANK YOU SO MUCH FOR MAKING MY MORNING JUST A LITTLE BETTER!!🍩 🍩BLESSINGS TO YOU ALL THANK YOU!!🍩 🍩MY MOM IS IN THE HOSPITAL & WAS JUST TRYING TO MAKE HER MORNING A LITTLE BRIGHTER WITH DUNKIN DONUTS!!🍩 🍩PLEASE LADYS KNOW HOW MANY LIVES YOU TOUCH EACH MORNING & THANK YOU ALL FOR YOUR HARD WK!!🍩 🍩 🍩 🍩 🍩 🍩 🍩 🍩 🍩 🍩 🍩 🍩 🍩 🍩 🍩 🍩 🍩
- APANTHONY POMPEYOct 10, 20251.0These little kids have no respect at all! And im putting it out there this is on S. Kings dr. So i had to use the rest room and wanted to place an order, the little girl was helping a gentleman, I said excuse me I need the code for the bathroom.... the attitude starts.....the neck rolling ect. I apologize to th3 man while the little girl walks away.... she comes back to the counter and with her greatest hood attitude says the code, im like the attitude is unnecessary she says well that was rude so im sorry my children are older then this little girl and I refuse to allow unnecessary attitude so I ask for the manager, the manager comes up and takes my order......the manager act like she doesn't care! Customer service is no l9nger a thing i swear! If you know her someone please tell her, her attitude is unnecessary when dealing with customers! (And if I was wrong please tell me)
Frequently Asked Questions About Dunkin'
What are the hours of operation for Dunkin' at 701 S Kings Dr, Charlotte, NC?
Dunkin' is open from 5:00 AM to 8:00 PM Monday through Thursday, 5:00 AM to 6:00 PM on Friday, 6:00 AM to 8:00 PM on Saturday, and 6:00 AM to 7:00 PM on Sunday.
Does this Dunkin' location offer drive-thru and delivery services?
Yes, this Dunkin' location has a drive-thru and offers both curbside pickup and delivery services.
What are some of the specialty items offered at this Dunkin'?
They offer espresso, coffee, donuts, breakfast sandwiches, and tea, including seasonal items like Cookie Butter Cloud Latte and Peppermint Mocha.
Is it possible to order ahead using a mobile app at this Dunkin' location?
Yes, customers can order ahead using the Dunkin' mobile app available on both iOS and Android platforms.
Does this Dunkin' serve breakfast, lunch, and dinner?
Yes, this location serves breakfast, lunch, brunch, and also offers late-night food options.
Is free Wi-Fi available at this Dunkin' location?
Yes, free Wi-Fi is available for customers at this Dunkin' shop.
Which nearby places can I visit before or after grabbing a coffee at Dunkin'?
You can visit nearby places such as Charlotte Uptown Greenway park for a walk, Baskin-Robbins for ice cream, or Nothing Bundt Cakes for desserts after your Dunkin' visit.
Are there other food or beverage options near this Dunkin' location?
Yes, nearby you can find McDonald's, Gong Cha bubble tea, and Midwood Smokehouse barbecue restaurant.
What other services are available near Dunkin' at 701 S Kings Dr?
Nearby services include Mattress Firm for retail shopping, Michael Stout dentist office, and Fifth Third Bank & ATM for financial services.
How can the nearby transit and amenities help customers visiting this Dunkin'?
Customers can combine their visit with stops at nearby amenities like the Charlotte Uptown Greenway for outdoor activity, or grab banking and shopping needs at Fifth Third Bank and Mattress Firm located close by.