Brand Certified
Dunkin'
3.0(166 reviews)
Certified by Dunkin' • Mar 01, 2026
Business Details
501 Briar Creek Road, Charlotte, NC
28205, United States
Certified by Dunkin' • Mar 01, 2026
(704) 940-9737
Certified by Dunkin' • Mar 01, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Mar 01, 2026
About
Certified by Dunkin' • Mar 01, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Charlotte, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Mar 01, 2026
Hours
Certified by Dunkin' • Mar 01, 2026
Reviews
3.0
166 reviews
5 stars
72
4 stars
10
3 stars
4
2 stars
14
1 star
66
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.
Order Accuracy
Many customers reported frequent issues with incorrect orders, including wrong items and missing components.
Wait Times
Customers consistently mentioned long wait times, both in-store and at the drive-thru, often exceeding 20 minutes.
Food Quality
Several reviews noted that food and drinks were often served cold or of poor quality, leading to dissatisfaction.
Staff Attitude
There were mixed reviews about staff demeanor, with some praising friendly service while others reported unprofessional behavior.
- NBNiyya Boyyd1 day ago1.0I usually pay 5 dollars for my coffee but here at this location it was $4 more . I will never come here AGAIN !
- BSBrandon SpleenFeb 18, 20261.0Not sure if management is that bad, but staff seems unorganized and service, even for a small items, is super slow. Even when you get your order, items are missing or quality is horrible.
- JMJason MFeb 14, 20261.0This location is awful. It started decent and now orders are always wrong and everyone has an attitude. Week after week they get it wrong.
- MSmadison scottFeb 7, 20261.0This location is awful. It started out decent when it first opened and has completely gone down hill. Some of the staff are rude and unmotivated. They cant get an order right half of the time, I often order two of the same coffees, one will come out 95 percent full and the other about 60 percent. They'll hand you the drinks, look you straight in the face as if there's no problem. The last straw was a lady hacking in her arm before pulling out my donuts.
- MMMihrapFeb 5, 20261.0This is the worst Dunkin around. They can NEVER keep staff, and what staff they do get is absolutely atrocious. I will never return to this Dunkin as I was served AN ALREADY DRANK COLD COFFEE THAT HAD BEEN SITTING THERE!!! It’s not about the money. It’s about the service. They’re awful never had a good experience there. The staff ignores you and moves at snail pace WITH EXTREME DISGUSTING ATTITUDE!!! THEY NEED TO BE SHUT DOWN!
Frequently Asked Questions About Dunkin'
What are the regular operating hours of this Dunkin' location in Charlotte, NC?
This Dunkin' is open daily from 4:30 AM to 8:00 PM.
What meals are served at Dunkin' on Briar Creek Road?
This location serves breakfast, brunch, and lunch.
Does this Dunkin' offer delivery and curbside pickup services?
Yes, delivery is available and the location also offers curbside pickup service.
Can I order ahead using an app for faster service at this Dunkin'?
Yes, you can order ahead for a fast grab and go experience using the Dunkin' mobile app available on both iOS and Android.
What special seasonal drinks are currently offered at this Dunkin'?
During the holiday season, try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
What types of food and beverages can I expect to find at this Dunkin'?
You can enjoy coffee, espresso, breakfast sandwiches, donuts, tea, and over 50 varieties of donuts along with premium beverages.
Does this Dunkin' location have a drive-thru and accept credit/debit cards?
Yes, it features a drive-thru and accepts both credit and debit card payments.
Are there other dining options nearby this Dunkin'?
Yes, nearby you can find Bojangles' for fast food and chicken, Smokey Joe's Cafe for bar and restaurant services, and East African Cuisine Eritrea for Ethiopian and African cuisine.
What services are available nearby if I need automotive care?
Nearby automotive services include Meineke Car Care for repairs and tire services, Hitches R Us for automotive repair and outdoor gear, and The Holiday Motor Company for car wash and auto detailing.
Are there any nearby places where I can enjoy nightlife or relaxing lounges after visiting Dunkin'?
Yes, you can visit Vossi Bar & Lounge or Urbaninternational Designers to enjoy a bar, lounge, or pub experience.
Brand Certified Facts from Dunkin'
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Certified March 01, 2026Yext Knowledge Graph
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