Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Charlotte, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inNot available
- DeliveryNot available
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
2.0
221 reviews
5 stars
34
4 stars
15
3 stars
11
2 stars
15
1 star
146
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and unprofessional.
Order Accuracy
Many customers reported issues with incorrect orders and poor food preparation, leading to dissatisfaction.
Food Quality
Several reviews mentioned that food items were stale, burnt, or not fresh, contributing to a negative dining experience.
Operational Issues
Customers frequently noted that the location was often out of menu items and had slow service, particularly during busy hours.
Positive Experiences
A few reviews praised specific staff members for their excellent service, indicating that there are instances of good customer interactions.
- NAN AJan 12, 20261.0I have been stuck in the Charlotte airport overnight for several hours, and the Dunkin was closed for all of it, despite being listed as open 24 hours. They did not have any signage or anything showing updated hours outside the store either. They finally opened up at 5:30 am to which I had the worst Dunkin experience of my life. There were two African American ladies who were moving at a snail’s pace the whole time even though there was a line. The lady at the register was very rude to me the whole time and mumbled through the whole encounter. When I asked to use Dunkin rewards, the lady just pointed down at the counter, so I tried to scan my rewards at the scanner. Then she told me she was pointing the paper taped to the counter that said they do not take Dunkin rewards and gift cards, which does not even make sense since they are a part of the chain. The only other time the lady even spoke to me was to ask for a tip. This location seriously needs to work on their customer service skills and training their employees.
- SNShaniya NealyJan 5, 20261.0didn’t have their food order waited from 5am to 6:30 am still nothing and i’m pregnant big inconvenience everything else is too far for me to walk without being out of breathe
- RDRaj DDec 30, 20252.0This place is not 24x7. They need to fix the timings here. I visited at 11:00 pm and it was closed.
- PSPeter StrubeDec 19, 20251.0Closed, how does a coffee shop in a busy airport not stay open?
- SCShalise ColleyNov 26, 20251.0I could not believe they put granulated sugar in my ice coffee! When I took it back she said I didn’t tell her I wanted liquid sugar. WHO TRAINED THEM?!! That is what the Dunkin recipe for ice coffee calls for, I have never had to tell anyone that before and I get the same ice coffee, the same exact way two of three times a day. Their attitudes sucked about it but they are the ones misinformed. I should have snatched my tip back out that box!
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Charlotte, NC?
Dunkin' in Charlotte, NC is open 24 hours every day of the week.
Does this Dunkin' location offer delivery or curbside pickup services?
This Dunkin' location offers curbside pickup but does not provide delivery services.
Can I order ahead using a mobile app for this Dunkin' location?
Yes, you can order ahead using the Dunkin' mobile app available on both iOS and Android.
What types of meals are served at this Dunkin' location?
This location serves breakfast, lunch, and brunch meals.
What specialties does Dunkin' offer at this Charlotte location?
Specialties include espresso, coffee, donuts, breakfast sandwiches, and tea.
Does this Dunkin' accept credit and debit card payments?
Yes, they accept both credit and debit card payments.
Is there free Wi-Fi available at this Dunkin' location?
Yes, free Wi-Fi is available for customers.
Are there any other coffee shops near this Dunkin' location?
Yes, nearby coffee shops include another Dunkin', Einstein Bros. Bagels, and Jamba, offering customers several options for coffee and snacks in the area.
Which restaurants near the Dunkin' location in Charlotte might be good for a meal after coffee?
Nearby restaurants include Miami Subs Grill, Chili's Grill & Bar, Salsarita’s Fresh Mexican Grill, Panda Express, and Burger King, providing many dining options after visiting Dunkin'.
How can nearby airport facilities be useful when visiting Dunkin' at 5501 Josh Birmingham Pkwy?
This Dunkin' is located near Charlotte Douglas International Airport terminals including proximity to American Airlines and Global Entry Enrollment Center, making it convenient for travelers to grab coffee or breakfast before or after flights.