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Dairy Queen Grill & Chill

3.5
(577 reviews)

Business Details

1339 W Sugar Creek Rd, Charlotte, NC
28262-4939, United States
(980) 225-7992
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
1339 W Sugar Creek Rd, Charlotte, NC
28262-4939, United States

Hours

Reviews

3.5
577 reviews
5 stars
259
4 stars
78
3 stars
76
2 stars
38
1 star
126

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing dissatisfaction with their interactions.

Order Accuracy

A significant number of customers reported issues with incorrect orders and missing items, leading to frustration and disappointment.

Food Quality

Several reviews mentioned poor food quality, including stale items and incorrect preparation, contributing to a negative dining experience.

Cleanliness

Customers noted unsanitary conditions, including staff not using gloves and overall cleanliness concerns in the restaurant.

Service Speed

Many customers experienced slow service, with reports of long wait times and understaffing affecting their overall experience.
  • SK
    Sierra Kelson
    2 days ago
    1.0
    The foreign looking woman with the glasses was very rude. I pulled up to the drive thru for a quick strawberry sundae 20 mins before they were about to close. I sat at the menu for 5 mins and did not receive a response each time I spoke for one. When I pulled around to the window she was counting the cash, paused to look at me said something towards me as her window was closed. The irritation was clear on her face the moment she looked at me. I asked her multiple times to open the window because I couldn’t comprehend what she was saying. She then rolled her eyes, went back to counting the register, and ignored me as I was trying to get her attention. I did not appreciate the rudeness, I would’ve been OK if she told me they were done serving. The kids who works there has way better customer service than that!
  • JS
    Jessica Storts
    2 days ago
    1.0
    Staff was unable to place or fill an order completely. Homeless man laying on the sidewalk out front really added to the atmosphere.
  • PP
    Pab1oFresh
    Jan 19, 2026
    1.0
    Been there 3 times. 2 of 3 times they didn't have gravy so I went somewhere else. I'm not wasting my time going there anymore
  • JH
    J Guthrie Howard
    Dec 9, 2025
    1.0
    I’ve ordered from this location twice. Learned my lesson. Both times I ordered the same thing, and this time I asked them to double check the toppings were all correct, because last time they gave me a half portion of one topping instead of the two I paid for. In both of the blizzards I ordered. Tried to call but I think this might just be a bad location, I’ll go to Eastway next time.
  • KS
    Katelynd Steward
    Nov 19, 2025
    1.0
    Sat at the menu for 5 minutes with no answer so I pulled up to the window and was told to go back around again. The drive thru worker had an attitude during the entire interaction. I will not return to this location.

Brand Certified Facts from Dairy Queen Grill & Chill

Dairy Queen Grill & Chill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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