Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Dairy Queen Grill & Chill
1339 W Sugar Creek Rd, Charlotte, NC
28262-4939, United States
Hours
Reviews
3.5
574 reviews
5 stars
259
4 stars
78
3 stars
76
2 stars
38
1 star
123
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with many customers feeling ignored or mistreated during their interactions.
Order Accuracy
A significant number of customers reported issues with incorrect orders, missing items, and inadequate portion sizes.
Cleanliness and Hygiene
Several customers expressed concerns about cleanliness, including unsanitary food preparation practices and dirty dining areas.
Food Quality
Mixed feedback on food quality, with some customers enjoying their meals while others reported stale or poorly prepared items.
Service Speed
Many reviews mentioned slow service and long wait times, particularly in the drive-thru.
- JHJ Guthrie HowardDec 9, 20251.0I’ve ordered from this location twice. Learned my lesson. Both times I ordered the same thing, and this time I asked them to double check the toppings were all correct, because last time they gave me a half portion of one topping instead of the two I paid for. In both of the blizzards I ordered. Tried to call but I think this might just be a bad location, I’ll go to Eastway next time.
- KSKatelynd StewardNov 19, 20251.0Sat at the menu for 5 minutes with no answer so I pulled up to the window and was told to go back around again. The drive thru worker had an attitude during the entire interaction. I will not return to this location.
- SJSew JNov 16, 20251.0This location was nice for a period after it first opened but I don't know now. I wasted $20 for lunch on November 16th, 2025. The buns for the hot dogs were stale. I was told I would need to pay extra just to have a lid on my blizzard, which was melting on my center console as I waited in the Drive-Thru for the remainder of my order. By the way, I didn't finish that blizzard. It tasted off. I'm not sure if the person that took my money in the Drive-Thru took my order. But whoever it was couldn't have sound more uninspired to be at work. I was seriously contemplating driving off after I place my order, because everything seemed off. I should have trusted my instincts.
- ABAshley BNov 9, 20252.0THIS LOVATION RIPS PEOPLE OFF!!! $3 for any extra toppings is unacceptable and the other DQ locations don’t even charge half the amount for chocolate dip on the side smh 🤦♀️
- BMBrenda McNov 7, 20253.0Went thru drive thru ordered and the cups were overflowing. No lids or anything. Had to ask for a cupholder won't be back 😒
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill at 1339 W Sugar Creek Rd?
Dairy Queen Grill & Chill is open daily from 10:00 AM to 11:00 PM.
What kind of menu items can I expect at Dairy Queen Grill & Chill?
The menu features soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburger®, and ice cream cakes.
Is the Dairy Queen Grill & Chill location family-friendly and accessible?
Yes, it offers family-friendly services including booster seats, high chairs, wheelchair accessibility, restrooms, and free WiFi.
Can I order online from Dairy Queen Grill & Chill at Charlotte?
Yes, you can order for pickup online through their website at https://www.dairyqueen.com/en-us/order/pickup/n/45506/.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, this location has a drive-thru for convenient ordering and pickup.
How can I get exclusive deals at Dairy Queen Grill & Chill?
Download the Dairy Queen app for exclusive deals and mobile rewards.
Is there free WiFi available at Dairy Queen Grill & Chill?
Yes, free WiFi is available at this location for customers.
What nearby ice cream shops can I visit around Dairy Queen Grill & Chill?
Nearby ice cream shops include another DQ Grill & Chill and Dairy Queen locations, perfect for exploring soft-serve and treats options in the area.
Are there dining options near Dairy Queen Grill & Chill for other cuisines?
Yes, nearby dining includes Hangry Joe's Hot Chicken & Wings, Dominic's Italian Restaurant, and La Plebada Mexican Restaurant, offering diverse choices close by.
What nearby facilities could be useful for customers visiting Dairy Queen Grill & Chill?
Nearby helpful facilities include gas stations like Mobil and Circle K, hotels such as Rodeway Inn University Area and Super 8, and services like the Bitstop Bitcoin ATM and Redbox kiosk.