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Brand Certified

Chipotle Mexican Grill

3.2
(163 reviews)

About

Mexican Restaurant
Chipotle Independence Idlewild is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
4022 Connection Point Blvd, Charlotte, NC
28212, United States

Hours

Reviews

3.2
163 reviews
5 stars
65
4 stars
21
3 stars
12
2 stars
12
1 star
53

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Customer experiences with staff vary widely, with many reporting rude and dismissive behavior, while others highlight friendly and helpful employees.

Cleanliness

Multiple reviews indicate that the restaurant often has cleanliness issues, including dirty dining areas and unsanitary conditions.

Food Quality

While some customers praise the freshness and taste of the food, others complain about poor portion sizes and inconsistent quality.

Management Issues

Several reviews mention ineffective management, with complaints about staff behavior and lack of responsiveness to customer concerns.

Service Speed

Customers report mixed experiences regarding service speed, with some noting quick service while others experienced long waits and order inaccuracies.
  • MB
    Michelle Butler
    6 days ago
    5.0
    Never disappointed. They make my bowl right every time. Food is hot and fresh. Staff is pretty cool too. 😊
  • ZF
    zaryah Funderburk
    6 days ago
    1.0
    Everytime I come to this chipotle yall fail to satisfy me. The workers are extremely slow and never have what I need. I waited in line for almost 15 minutes already and soon as I get to the front they say regular chicken is out. Moving forward please hire people who come ready to work and got the stuff together. I will not be returning.
  • MD
    Ms Dee
    Feb 22, 2026
    2.0
    Always running out of items instead of just making more as they run low. Lazy and don’t care
  • KK
    Karol
    Feb 21, 2026
    3.0
    The food tasted fresh and flavorful as always, but the dining area and some tables were a little dirty. The trash bins and the floor needed attention. Staff was polite, just needs better cleaning.
  • JD
    Jack Doby
    Feb 20, 2026
    1.0
    I ordered a bowl with a side tortilla and a salad. I kindly reminded them twice that I needed a tortilla and the dressing. On the second time the employee snapped at me and told me to order it at the front next time. When I told him I had, he ignored me. Several people in line looked at me and agreed I had asked for both. Not to mention, I had to continue asking about the dressing because my last two times at this location they did not provide the dressing. I have been to this location on numerous occasions where the staff has just been flat out rude. The manager, if she is even there, is either the happiest person in the world or absolutely miserable to be at work and it bleeds into the rest of the employees.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Independence Idlewild serve?

Chipotle Independence Idlewild offers customizable Mexican fast-casual dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the operating hours of Chipotle Independence Idlewild?

The restaurant is open every day from 10:45 AM to 10:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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