Chipotle CLT Rivergate2 is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
The employees at this location have a zero work ethic --
I walked into the restaurant and there was no one in the order line. I stood at the front of the queue for almost 5 minutes and then asked the cashier why there wasn't anyone behind the food counter. A woman standing behind a wall finally acknowledged me and told me to wait a minute. I asked an employee if the manager was in and got no help. I ended up walking out.
No service, means no business
DD
Dr Doomsville
Oct 10, 2025
1.0
Old Buyers Beware. During both of my visits to this location, I received less carnitas in my rice bowl than at any other Chipotle locations. I noticed other customers in front of me receiving normal amounts of meat. To confirm my suspicion, I ordered a my meal to go on my second visit and took it home. The amount of meat was so small that I decided to weigh it, and it came to just 2.7 ounces of pork.
I can’t help but wonder if there’s something wrong with me that’s causing the small portions, as I was the only older man in line. Bottom-Line: I can no longer trust this Rivergate location moving forward.
MF
Matthew Fernandez
Oct 3, 2025
5.0
Kind line worker right when they opened. Very clean inside.
VV
Vaishali Vyas
Oct 1, 2025
1.0
This recently opened Chipotle location was off to a good start when a manager was always on duty. But like most other locations as soon as the senior management left , the quality in my opinion went down the hill. They almost never have the fajita veggies and they refuse to get it from the takeout section. Guacamole that comes free with a veggie bowl..the employee puts a half a spoon of it on and then when I ask for a regular amount they charged $2 extra for it without even telling me. It's not about the $2 but the attitude of the employees could use some improvement. I asked for a tortilla on the side and lady tells me there is no extra charge.but the cashier charged me for it. Again it's not about that extra 50 cents but the attitude that bothers me.I would just find somewhere else to go! Do better Chipotle.
MB
Melvin Barnes
Sep 21, 2025
1.0
Walked in Sunday 9/21 at 9:41. I knew they closed at 10 so I rushed to try and beat that. Upon walking in, a young lady at the protein section looked at me and yell “bruh.” It was so loud her co workers and the other patron heard it. I said “you all close at 10” and walked out. Now I’ve worked fast casual/food. I get it. If she wouldve simply said “hey i appreciate you coming but we’ve put stuff away, etc etc” cool. But when you yell bruh thats terrible. Whyd you come to work today? Very off putting experience
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at CLT Rivergate2 serve?
Chipotle Mexican Grill serves customizable Mexican-inspired fast-casual food including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Where is Chipotle Mexican Grill located in Charlotte, NC?
It is located at 12807 S Tryon St, Mecklenburg, Charlotte, NC 28273, USA, in the CLT Rivergate2 area.
What are the opening hours for Chipotle Mexican Grill on weekdays?
Chipotle is open from 10:45 AM to 10:00 PM Monday through Friday.
How can I order food online from Chipotle CLT Rivergate2?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle mobile app available on the Apple App Store.
Does Chipotle offer any rewards or loyalty programs?
Yes, customers can sign up for Chipotle Rewards to get exclusive offers and earn free food.
What is the contact email and phone number for Chipotle Mexican Grill CLT Rivergate2?
You can contact them by phone at +1 704-749-0753 or email at NC.5248.CLTRivergate@chipotle.com.
Which nearby shopping centers can I visit along with Chipotle at CLT Rivergate2?
Nearby shopping centers include RiverGate Shopping Center and Rivergate, providing options for shopping before or after enjoying a meal at Chipotle.
Are there any coffee shops near Chipotle Mexican Grill at CLT Rivergate2?
Yes, Starbucks is located nearby if you want to grab a coffee before or after your meal at Chipotle.
What other dining options are available near Chipotle at CLT Rivergate2?
Nearby dining includes Salsarita's Fresh Mexican Grill, Thai Express Food, TGI Fridays, CAVA Mediterranean Restaurant, Smoothie King, American Burger Company, McDonald's, and Cold Stone Creamery.
Can I find beauty and spa services near Chipotle at CLT Rivergate2?
Yes, several beauty salons such as Shavonne and Co., Pur Salon, Parker Stylists, Dana Parker, Cookie Cutters, and Details Salon are located nearby for your convenience.