Chipotle CLT Rivergate2 is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Frustrating experience at this Chipotle. The girl that was taking my order hardly understood English. I had to repeat myself several times and she still forgot things. They were out of steak and guacamole and many other items. I had to wait for them to finish cooking steak and I'm not sure if they have two types of state one flavored and one not because the person taking my order I asked her and she did not understand me. If not bring back the lime steak because the normal steak or the steak I was given is pretty hard with no flavor.
AR
Aryanna Reid
Jan 5, 2026
1.0
This was my first time here & this was not a good experience. To start , they hardly put any chicken in the bowl & when I asked for more the staff member threw 2 more small pieces. Then I asked for chips and queso and realized , once already home , they never put the chips in the bag , yet charged me for them . Also it was around noon and I asked for vinaigrette. They said they didn’t make any this morning which made me want to cancel my order altogether. This location is fairly new & they certainly have some work to do .
CC
camryn
Jan 1, 2026
1.0
This chipotle is horrible. Always running out of things. Never any meats available, and when things are available everything is burnt and nasty. Horrible costumer service. I will stick with Whitehall's location
CH
Charles Hooker
Dec 23, 2025
5.0
I am not sure why this location doesn't have excellent reviews. It is brand new and I have been at least 10 times, and have found this to be the best Chipotle ever!!! The food is always fresh and delicious. The staff is the best Chopotle Staff ever! The sweet Latina lady is always such a pleasure, and then the girl at checkout with the tattoos is always so sweet. They are always just the best! I always visit during the lunch rush, and the line is always quick, and they keep the place spotless. So much better than the other Whitehall location! I really appreciate you guys! Merry Christmas!
TR
T Rose
Dec 22, 2025
1.0
Just left your location at 4:30. There was literally no meat available, everything empty and small amount that was on display was old and dry. I asked the African American girl with gold/blond hair was there more food coming out, she turned to her coworker and sarcastically asked was more meat coming, like I had no right to ask. She should have been apologetic for that horrible display. She is never speak when you enter and has no customer service skills. I've dealt with her 2 other times with the same dry attitude. I would rather drive down to Whitehall, at least they greet you and smile.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at CLT Rivergate2 serve?
Chipotle Mexican Grill serves customizable Mexican-inspired fast-casual food including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Where is Chipotle Mexican Grill located in Charlotte, NC?
It is located at 12807 S Tryon St, Mecklenburg, Charlotte, NC 28273, USA, in the CLT Rivergate2 area.
What are the opening hours for Chipotle Mexican Grill on weekdays?
Chipotle is open from 10:45 AM to 10:00 PM Monday through Friday.
How can I order food online from Chipotle CLT Rivergate2?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle mobile app available on the Apple App Store.
Does Chipotle offer any rewards or loyalty programs?
Yes, customers can sign up for Chipotle Rewards to get exclusive offers and earn free food.
What is the contact email and phone number for Chipotle Mexican Grill CLT Rivergate2?
You can contact them by phone at +1 704-749-0753 or email at NC.5248.CLTRivergate@chipotle.com.
Which nearby shopping centers can I visit along with Chipotle at CLT Rivergate2?
Nearby shopping centers include RiverGate Shopping Center and Rivergate, providing options for shopping before or after enjoying a meal at Chipotle.
Are there any coffee shops near Chipotle Mexican Grill at CLT Rivergate2?
Yes, Starbucks is located nearby if you want to grab a coffee before or after your meal at Chipotle.
What other dining options are available near Chipotle at CLT Rivergate2?
Nearby dining includes Salsarita's Fresh Mexican Grill, Thai Express Food, TGI Fridays, CAVA Mediterranean Restaurant, Smoothie King, American Burger Company, McDonald's, and Cold Stone Creamery.
Can I find beauty and spa services near Chipotle at CLT Rivergate2?
Yes, several beauty salons such as Shavonne and Co., Pur Salon, Parker Stylists, Dana Parker, Cookie Cutters, and Details Salon are located nearby for your convenience.