Chipotle Mexican Grill

3.2
819 reviews
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Business Details

3320 Potomac River Pkwy, Charlotte, NC
28217, United States
(704) 559-8916
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle City Park Tyvola is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3320 Potomac River Pkwy, Charlotte, NC
28217, United States

Hours

Reviews

3.2
819 reviews
5 stars
302
4 stars
150
3 stars
58
2 stars
50
1 star
259

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional staff, with many customers feeling disrespected and ignored during their visits.

Food Quality

While some customers enjoyed the food, many reported issues with incorrect orders, stingy portions, and missing ingredients.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and unclean bathrooms.

Order Accuracy

A significant number of customers experienced problems with their orders being incorrect or incomplete, particularly with online and mobile orders.

Management Issues

Customers expressed dissatisfaction with management's handling of complaints and overall restaurant operations, indicating a lack of accountability.
  • KM
    Keldricka May
    Nov 13, 2025
    1.0
    The pm works are very rude and does unsanitary things. Do better
  • CC
    CeCe Craver
    Nov 10, 2025
    1.0
    We came in two nights ago to order food. I placed mine online, got a cheese quesadilla. My boyfriend however ordered his in person, and got half steak half chicken bowl. hours after eating early the next morning, he got violently sick. We think the meat or something in the food was contaminated. Never going back here.
  • JG
    Joe Griffin
    Nov 6, 2025
    1.0
    Horrible experience, ordered pork and they gave me beef. Extremely rude staff.
  • RC
    robert clamage
    Nov 1, 2025
    2.0
    Why would you have digital only quesadillas. That makes no sense. Can you please change this why would you have the ability to make it but not make it for people in the store???
  • BB
    Brooke B
    Oct 9, 2025
    1.0
    Genuinely the rudest employees I’ve ever seen. The women who check me out dropped my bowl, chips and queso in the bag which cause the chips to break and the queso almost to spill then she tossed it at me on the counter. She also did not even speak one time.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle City Park Tyvola serve?

Chipotle City Park Tyvola serves fast-casual Mexican food, including customizable burritos, bowls, quesadillas, tacos, and salads made with wholesome, responsibly sourced ingredients.

What are the operating hours of Chipotle Mexican Grill at City Park Tyvola?

The restaurant is open daily from 10:45 AM to 11:00 PM.