Business Details
About
Mexican Restaurant
Chipotle Whitehall is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
1,720 reviews
5 stars
788
4 stars
301
3 stars
159
2 stars
106
1 star
366
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted the unsanitary conditions of the restaurant, including dirty tables, floors, and food preparation areas.
Customer Service
Customers frequently reported rude and unhelpful staff, with some noting a lack of professionalism and poor attitudes from employees.
Food Quality
Several customers complained about the food being stale, undercooked, or lacking flavor, with many noting issues with portion sizes.
Order Accuracy
Numerous reviews mentioned problems with incorrect orders, missing items, and poor handling of online orders.
Staffing Issues
Many reviews indicated that the location was often understaffed, leading to slow service and chaotic conditions.
- DTDina “D Grammy” Terry2 days ago5.0Quick lunch before traveling back home to the country. Babygirl and I enjoyed time with K💜P!
- NNNoelleNov 7, 20251.0My bowl had HUGE chunks of onions in it, my entire bowl tasted like onions. Genuinely what is this. Thats just one of many that were in my bowl, If you wouldn’t eat this why are you serving it to other people? Please do better
- TBTakenya BeyNov 5, 20251.0So I love Chipotle. Let's start there. How've their customer service sucks. Not at the restaurant but the 800 number. They were no help to me logging in to my app. I don't have access to the phone to receive the 2 step verification. I already went several times and couldn't earn points. This time I was going with my family which is big and really wanted this points added. Needless to say she said my current points are just there and I can't use. Not cool Chipotle.
- SKSlay by K Beauty by KellyOct 26, 20252.0Upon walking in for my pick up i was truly disgusted at the cleanliness of this location. There were only 3 employees AND it was busy so that didn’t help. The tables and floors of the common space was filthy. The kitchen …. Absolutely wild in my opinion. The grill was black from all the char from cooking and then the scraps just built up on the end. The front line where the food is made, a mess. It’s very simple to wipe a counter properly and not with your hands as i saw then continue making a burrito. I just hope this gets better bc it’s not a good look at all when it comes to ppl food. They need more help to maintain
- TRTrent RamosOct 12, 20251.0FILTHY! This location is disgusting there was rice and old veggies on the ground near the dumpster like someone dragged the trash through the parking lot and flies everywhere. Employees are very rude with bad attitudes food tastes like it’s been sitting out for days and they heated it up and served it. While in line look behind the glass the floor is filthy in that kitchen. Location is also always opening late for anyone door dashing.Never have ice and lobby is always kinda messy. Restrooms never have paper towels to dry hands on each of my visits.Overall bad experience each visit and eating here at night EVEN WORST! Bunch of kids doing whatever they want! Management very rude and nonchalant about helping customers 0 out of 10 SHUT THIS LOCATION DOWN!
Frequently Asked Questions About Chipotle Mexican Grill
What are the opening hours of Chipotle Mexican Grill Whitehall in Charlotte?
Chipotle Mexican Grill Whitehall is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill Whitehall located?
It is located at 2312 Whitehall Park Dr, Charlotte, NC 28273, United States.
Does Chipotle Mexican Grill Whitehall offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How does Chipotle Mexican Grill Whitehall ensure the quality of their food?
They use only 53 real ingredients sourced from farms that follow humane and sustainable practices, serving real food without artificial colors, flavors, or preservatives.
Can customers order Chipotle online for this location?
Yes, customers can order online through Chipotle's official website or mobile app for this location.
What payment methods are accepted at Chipotle Mexican Grill Whitehall?
Chipotle accepts credit cards and gift cards, and provides various catering and delivery services.
How can I contact Chipotle Mexican Grill Whitehall for inquiries?
You can reach them by phone at +1 704-504-0373 or email at NC.3095.Whitehall@chipotle.com.
Is the Chipotle Mexican Grill Whitehall location LGBTQ friendly?
Yes, this location welcomes LGBTQ customers.
What nearby automotive service shops are close to Chipotle Mexican Grill Whitehall?
Nearby automotive service shops include Tuffy Auto Services Center, Tuffy Tire & Auto Service Center - Ayrsley, SpeeDee Oil Change & Auto Service, and Take 5 Oil Change, which could be convenient if you need car services before or after dining.
What other dining options are available near Chipotle Mexican Grill Whitehall?
Nearby dining options include Firehouse Subs, Wild Wing Cafe, Crispy Banh Mi, Atdawncafe for breakfast and brunch, Pizza Hut, Nicole's Juices smoothie bar, and Peach Cobbler Factory for dessert.
Are there any nearby accommodations visitors can consider near the Chipotle Mexican Grill Whitehall location?
Yes, nearby hotels include Homewood Suites Ayrsley Charlotte and Embassy Suites by Hilton Charlotte Ayrsley, which can be convenient for visitors looking to stay close by.