Chipotle Mexican Grill

3.5
1665 reviews
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About

Mexican Restaurant
Chipotle Charlotte Midtown is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
239 S Kings Dr, Charlotte, NC
28204, United States

Hours

Reviews

3.5
1,665 reviews
5 stars
692
4 stars
350
3 stars
137
2 stars
105
1 star
381

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted the restaurant's unsanitary conditions, including dirty tables and trash overflowing.

Customer Service

Numerous customers reported rude and unprofessional behavior from staff, with many feeling dismissed or treated poorly.

Food Quality

Inconsistent food quality was noted, with complaints about stale ingredients, small portion sizes, and incorrect orders.

Management Issues

Several reviews indicated a lack of effective management, with calls for better oversight and staff training.

Ingredient Availability

Customers frequently mentioned that the restaurant was out of various ingredients, impacting their ability to order what they wanted.
  • BB
    Ben
    Dec 27, 2025
    1.0
    This place should be shut down by the Health Department. Some good employees but some lady scratching their armpits on break yabbering on their phone then yelling at customers while they order afterwards. And the food tasted horrible like sour meat. Someone from corporate needs to fix this store because it is a prime location but I can already feel the food sickness creeping in after my first order, never again buying from this place.
  • NC
    Noneya Castillo
    Dec 15, 2025
    1.0
    This store needs a new manager. The store is soooo damn nasty omg! I work right next to this store and I dredddd going in here. But when I go the staff specifically the females are nastyyyyy! Their attitudes are terrible. I be wanting to ask them if they looking for a better job because they just seem so miserable and angry. And as a black woman I hate that for us because this is what people say about black women and customer service and if you want to see that stereotype.. GO HERE. I work with 3 other people in rotation and all of them have said the same thing. And their chips always stale.. store always dirty. There are so many people working and have no bussers? Yeah I’d avoid this place unless you are desperate.
  • AR
    Aaliyah Rader
    Dec 9, 2025
    5.0
    Whoever cooked the food the night of December 8th ate it up. This is the first time in years I’ve eaten at a Chipotle that has actually bothered to put lime and cilantro in the rice. Thank you so much I’m still thinking about my burrito from last night.
  • YS
    YJ Spare
    Dec 6, 2025
    1.0
    Today around 4 pm at this location, I had one of the worst experiences I’ve ever had at Chipotle. The employee repeatedly talked over me, never asked whether I wanted crispy or soft tacos, was yelling to the point that I felt threatened, and even used one scoop of protein split between two of my entrees. I came in planning to order tacos exactly as set up in my app, but she dumped the entrée toppings into the tacos, rang it up as an entrée instead of tacos, and I was charged entrée pricing. Because of this, I’m not getting the taco promotions I’m supposed to receive at this location. As someone who has worked in this industry, I’m shocked by how unprofessional this was and I expect management to contact me to address it. I will not be returning to this store unless this is taken seriously.
  • ME
    Michael Earle
    Dec 2, 2025
    1.0
    wasn't even sure if it was open at first, the outside lights were all out. went inside, started my order but apparently said the ingredients in the wrong order, so they threw out the first bowl and passive aggressively started over. then didn't hear me say I wanted salsa. acted like they were going to throw out and start over the second bowl instead of put the salsa on so I asked for it on the side, which they grudgingly did. Just the most hateful and cold stares the entire time.

Frequently Asked Questions About Chipotle Mexican Grill

What is Chipotle Mexican Grill Charlotte Midtown known for?

Chipotle Charlotte Midtown is a fast-casual restaurant known for its customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients without artificial additives.

Where is Chipotle Charlotte Midtown located?

It is located at 239 S Kings Dr, Suite B, Mecklenburg, Charlotte, NC 28204, USA.