Chipotle Mexican Grill

3.1
615 reviews
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About

Mexican Restaurant
Chipotle Waverly is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
11619 Waverly Center Dr, Charlotte, NC
28277, United States

Hours

Reviews

3.1
615 reviews
5 stars
233
4 stars
73
3 stars
51
2 stars
48
1 star
210

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Numerous reviews highlighted the restaurant's unsanitary conditions, including dirty tables, overflowing trash, and unclean food preparation areas.

Customer Service

Many customers reported rude and unprofessional behavior from staff, with several specific incidents of poor service and negative attitudes.

Order Accuracy

A significant number of reviews mentioned incorrect orders, missing ingredients, and poor portion sizes, leading to customer dissatisfaction.

Food Quality

While some customers enjoyed the food, many expressed concerns about the quality, including issues with freshness, taste, and portion sizes.

Management Issues

Several reviews pointed to a lack of effective management, with complaints about staff behavior and overall organization within the restaurant.
  • GR
    Garrett Ross
    Nov 17, 2025
    2.0
    I’m concerned about the cleanliness of the restaurant. The dining area seems like it might not be getting the attention it needs—out of about 55 seats, only 3 appeared clean at 5:45 PM on a Monday, just BEFORE the evening rush. It doesn’t appear management checks in on it or requires the staff to as this is a regular occurrence, which has been going on over a year. I’d suggest opting for takeout if you’re planning to eat here. It just worries me that if the front is this unkept, the kitchen might need some extra care too.
  • DM
    Daniel Martin
    Nov 15, 2025
    5.0
    I just love it))
  • FK
    frank kuperman
    Oct 26, 2025
    1.0
    Horrible. English wasn’t spoken well, food was bad. Wife got ice cold chicken, not the first time but this is the last time
  • AA
    aspen
    Oct 19, 2025
    1.0
    Don’t put Sara customer facing/ on the serving line. Poor attitude & lacks proper customer service.
  • BB
    Blady Blahblah
    Sep 30, 2025
    3.0
    I come in with my friend and her son to this chipotle about 3 times a week. This is a busy spot with generally friendly staff. We go out of our way to come here because of the staff. Then there is JAHIR. Twice in the past 4 months Jahir has gone out of his way to be rude to my friend. As I went through the line Jahir topped asked me if I needed extra cheese. No charge of course. My friend stepped up ordered their meal and asked for extra cilantro. He was told her the cilantro is already mixed in. So I stepped back noting that there was a guy chopping the cilantro behind him so it couldn’t be mixed in. He said well no she can’t have it. This is new. She has gets extra cilantro here each time. So I asked another employee on the line. Who said well he’s the manager. So I quietly asked his name. The other guy was in told me. As I was checking out my friend asked me for his name. Jahir snapped at her and said do you want me to write it down. Surprised she said ok. He rudely came over smirking and hand her a paper. This set me off. I looked around the restaurant. It was filthy. It wasn’t busy. I let her sit with her son to eat. I walked over to the other manager Todd. Todd took the time to explain the cilantro process. Cool. Todd then stepped up to the line and began to help. Meanwhile Jahir stayed up on the line doing nothing. I watched as Todd cleaned, worked, washed his hands, greated a new employee and began training. Jahir stayed on the line doing NOTHING. I took some photos and posted them below. Guess who Jahir is. Hint he is doing NOTHING. There was no need for him to be on the line. He could have been cleaning. He never asked her is she was eating in. He didn’t mark her food. I watched her unwrap their burritos because they were unmarked. I am hoping Jahir is not being rude to her because they are black. I would love to hear from a GM on this.

Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill at Waverly offer?

Chipotle Waverly offers customizable menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

What are the operating hours of Chipotle Mexican Grill in Charlotte, NC?

The restaurant is open every day from 10:45 AM to 11:00 PM.