Chipotle Mexican Grill

3.1
1619 reviews
Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.
Get DirectionsCallWebsite

Business Details

2109 South Blvd, Charlotte, NC
28203, United States
(704) 332-2311
https://www.chipotle.com
GoogleFacebookInstagramTwitterLinkedInPinterest

About

Mexican Restaurant
Chipotle South End is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2109 South Blvd, Charlotte, NC
28203, United States

Hours

Reviews

3.1
1,619 reviews
5 stars
561
4 stars
249
3 stars
147
2 stars
121
1 star
541

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted the restaurant's unsanitary conditions, including dirty tables, floors, and food stations.

Service Quality

Customers frequently reported rude and unhelpful staff, with many experiences of poor customer service and long wait times.

Food Availability

Many reviews noted that the location often runs out of key ingredients, leading to dissatisfaction with the menu options.

Order Accuracy

Numerous customers experienced issues with incorrect orders, including missing items and wrong food preparations.

Portion Sizes

Several reviews mentioned inconsistent and small portion sizes, leading to a perception of poor value for money.
  • JS
    Joey Skavroneck
    6 days ago
    5.0
    New manager has turned things around. She’s so friendly and cares about customers and staff. She took this chipotle from the worst location to pretty solid. Would love her to work at our company given how I’ve seen the turnaround up close this past year.
  • NJ
    Nehafore Jones
    Nov 16, 2025
    1.0
    I’m not sure who the young Black woman with the braids was, but she was very rude while I was ordering. I had already waited patiently in a long line, so the attitude was unnecessary. This location really needs to work on customer service.
  • NA
    Nyla Andrews
    Nov 14, 2025
    1.0
    Every worker at the location is extremely rude and unwelcoming. It’s like everyone hates their job.
  • RR
    Raykeyla
    Nov 13, 2025
    5.0
    Lupe had wonderful customer service . He was very intended . Along with another young lady who name I didn’t catch but she was amazing as well
  • OC
    Oliver Casey
    Oct 21, 2025
    5.0
    Rarely would I leave a review for a big chain like chipotle but they killed it tonight. I ordered a burrito ahead and picked it up. It was busy when I went it but my burrito was done and waiting for me regardless. No joke, this thing way more the a new born child. I just finished it over the course of a half hour and am entering a food coma as I type this. 10/10 value would order again.
Read more reviews on Google

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill South End offer?

Chipotle South End offers a fast-casual menu featuring customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients and without artificial colors, flavors, or preservatives.

What are the operating hours of Chipotle Mexican Grill South End?

The restaurant is open daily from 10:45 AM to 10:00 PM.