Business Details
About
Mexican Restaurant
Chipotle South End is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.1
1,626 reviews
5 stars
565
4 stars
249
3 stars
147
2 stars
122
1 star
543
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unhelpful staff, with many experiences highlighting poor customer service and a lack of attentiveness.
Cleanliness
Numerous reviews mentioned the restaurant's dirty conditions, including unclean tables, floors, and food preparation areas.
Food Availability
Many customers expressed frustration over the location being frequently out of key ingredients, leading to disappointing meal experiences.
Portion Sizes
Several reviews noted inconsistencies in portion sizes, with complaints about receiving smaller servings than expected.
Management Changes
Some customers reported improvements in service and cleanliness after a new manager took over, indicating potential for positive change.
- DSDaneisha Singleton2 days ago5.0This is the best location from west charlotte to south end. Hands down, I will always take this drive no matter where I am on this side of town. The food at this location is always fresh tasting, service is fast and the staff is very nice. I tell all my friends that love chipotle to go specifically to this location. 10/10 I can’t make it up.
- THTyler Haines4 days ago1.0Employees locked all doors when I came to pick up online order at 11:30. They had a hand written sign taped on the door saying “system down store closed”. I left as I was not going to sit and wait outside. My order is now ready an hour later and cannot get refund.
- SJSierra Jackson6 days ago1.0This is the worst service I’ve ever experienced at a Chipotle. I’ve been here multiple times, and my order is almost always wrong. I’ve also ordered through Uber Eats, but the wait is so long that drivers have canceled my order before it was even ready. Expect to wait at least 45 minutes for your food, whether you’re ordering in person or delivery. Very frustrating experience overall.
- DTDiyah ThelwellDec 28, 20251.0Go somewhere else. They’re extremely sloppy and rude with their service
- ACAlyssa ChryslerDec 16, 20251.0We live in Southend and love chipotle. Every single time we come (doesn’t seem to matter what time of day) they are consistently “out” of things. Out of protein. Out of lettuce. Out of cheese. You name they are out. It’s filthy inside. They are rude. They seem bothered that we are there. It’s gotten to the point we now drive to midtown to get chipotle which is way out of the way. Recently, we have this chipotle another shot and when we went they gave us half the normal serving of chicken because they were running out and I’m guessing didn’t want to make more. When we addressed it and asked for the regular serving size they told us we’d have to pay for double yet they hadn’t even given us a full scoop? We will not be coming here ever again and it’s so frustrating that they act so bothered and seem to be lazy. No one forced you work in that industry or at chipotle. If anyone asks me I will always tell them not to go there.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill South End offer?
Chipotle South End offers a fast-casual menu featuring customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients and without artificial colors, flavors, or preservatives.
What are the operating hours of Chipotle Mexican Grill South End?
The restaurant is open daily from 10:45 AM to 10:00 PM.
Does Chipotle South End offer pickup and delivery services?
Yes, they provide both in-store pickup and delivery options for your convenience.
Can I order Chipotle South End food online?
Yes, you can order online through their website or the Chipotle app using the provided links.
What is the address of Chipotle Mexican Grill South End?
The restaurant is located at 2109 South Blvd, in the Wendover Place Shopping Center, Charlotte, NC 28203.
How can I contact Chipotle Mexican Grill South End?
You can reach them by phone at +1 704-332-2311 or via email at nc.0857.southend@chipotle.com.
Are there nearby beauty salons close to Chipotle South End?
Yes, nearby beauty salons include Lenox Salons, Salon Frequency, Mirror Mirror Salon Studio, and Drybar, making it convenient to grab a meal before or after your appointment.
What other dining options are near Chipotle South End?
Nearby restaurants include The Eagle, Mr. K's ice cream and burger restaurant, offering more variety for a full dining experience in the area.
Are there any interesting stores near Chipotle South End for shopping?
Yes, nearby shopping options include The Golden Carrot jewelry store, Bonobos men's clothing store, and Boem South End women's clothing store for fashion and accessories.
Does Chipotle South End accept credit cards and offer catering services?
Yes, they accept credit cards and provide catering services for events and group orders.