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Brand Certified

Chipotle Mexican Grill

3.1
(1636 reviews)

Business Details

2109 South Blvd, Charlotte, NC
28203, United States
(704) 332-2311

About

Mexican Restaurant
Chipotle South End is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2109 South Blvd, Charlotte, NC
28203, United States

Hours

Reviews

3.1
1,636 reviews
5 stars
565
4 stars
249
3 stars
147
2 stars
125
1 star
550

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unhelpful staff, with many experiences highlighting poor customer service and a lack of professionalism.

Food Availability

Many reviews noted that the location often runs out of key ingredients, leading to frustration among customers who expect a full menu.

Cleanliness

Numerous customers expressed concerns about the cleanliness of the restaurant, citing dirty tables, floors, and food preparation areas.

Portion Sizes

There were mixed reviews regarding portion sizes, with some customers feeling they received inadequate servings, while others reported larger portions.

Management Changes

Some customers noted improvements in service and cleanliness attributed to a new manager, suggesting potential for positive changes.
  • TM
    Tyler McGrady
    6 days ago
    1.0
    This Chipotle absolutely sucks. Constantly understaffed and out of food. Ordering online is at least a 30 minute wait after the time it says it will be ready
  • JS
    Jacob Sudduth
    Feb 24, 2026
    1.0
    Absolute garbage … the worst chipotle I ever seen. Food staff cleanliness wait times all Trash.
  • NM
    Noah Morris
    Feb 12, 2026
    2.0
    Waited 30 min for a 3/4 bowl and a sprinkle of chicken
  • JZ
    Jay Zou
    Feb 9, 2026
    5.0
    I been coming to this place for two months. The portions here always larger than other stores so far.
  • ZC
    Zach Cole
    Jan 26, 2026
    1.0
    This is the most inconsistent chipotle ever. Middle of the day they are out of half of the ingredients. The staff makes you feel like you are inconveniencing their day by coming in. Meats are too salty 80% of the time. Staff sighs as you walk in. 0/10 experience. But sometimes you go in it’s amazing and tastes great with the right employees on staff.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill South End offer?

Chipotle South End offers a fast-casual menu featuring customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients and without artificial colors, flavors, or preservatives.

What are the operating hours of Chipotle Mexican Grill South End?

The restaurant is open daily from 10:45 AM to 10:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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