Business Details
About
Mexican Restaurant
Chipotle Cotswold is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.1
678 reviews
5 stars
250
4 stars
91
3 stars
60
2 stars
40
1 star
237
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty counters and floors, and a generally unkempt environment.
Customer Service
Customers frequently reported rude and unhelpful staff, with many feeling ignored or treated poorly during their visits.
Food Quality
Several reviews mentioned issues with food quality, including stale chips, undercooked rice, and small portion sizes.
Ingredient Availability
Many customers expressed frustration over the location being frequently out of key ingredients, impacting their ability to order what they wanted.
Order Accuracy
Numerous complaints were made about incorrect orders, particularly with online and takeout orders, leading to dissatisfaction.
- DDDigitalBullets6 days ago5.0Rating as a Doordash driver. Order was ready and staff were welcoming, friendly and professional. Also if you have the time and a bit of spare cash, donate to save the animals at the small table, outside to the left of the main door. A very sweet and to be honest, gorgeous and genuine young gal named Kat(spelling?)....talk to her!
- MTManda TNov 14, 20251.0I really don’t know why this location is still open or why i keep Coming here, i guess Because convince. There’s nothing convenient about this place though. Got here at about 9pm and they were out of alot of things, and My sprite tasted like seltzer water.
- JEJoy ElizabethNov 12, 20251.0Pick up order. Ordered chips w my food and they didn't say anything about not having chips. They offered a drink, their drink machine was down. I couldn't get anything and paid $20 for not even a full order. The stupid AI gave me a free order of chips but it's only for a limited time and I don't live near a chipotle. 0/5
- RRRachelNov 6, 20251.0The worst chipotle I have ever been to, and of course the closest to my house. I frequently get chipotle (maybe once a week) and every single time I come to this location I have a bad experience. They are ALWAYS out of something. Most recently, every time I go (which is at normal dinner time) they are out of either tortilla wraps or chips. Like what??? Today they were out of vinaigrette. I also walked up and no one was there. I waited multiple minutes when someone finally came up and she gave the biggest Sigh I have ever witnessed and didn’t even say hello just immediately said “we are out of tortillas.” Honestly not a shocker at this point. The workers are always goofing off and never are respectful. The chips are legitimately always stale. I have never had a fresh batch. And she fills my side of queso up barely half way. I go to this chipotle because it is convenient for me but I’m about to start driving to a different one because this place is awful.
- CSChris SpitlerNov 4, 20253.0Every time I come to this Chipotle it’s never clean. It’s 6:30PM and I’m the only customer in here yet every table is dirty, has napkins, or rice or a bag on it. They are out of burritos. The trash is overflowing and four employees are just standing at the cash register. Wonder if the manager just didn’t care. It would probably take 10 minutes to wipe all the tables down and take out the trash. Again. I’m the only customer here. And the food is cold this time. I’m pretty sure this will be last time at this Chipotle. It just seems to get worse every visit. Which is disappointing because so many other chipotle’s are actually fast, hot food and good service. Not this one.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill at Cotswold offer?
Chipotle Mexican Grill offers Mexican cuisine with customizable menu items such as burritos, bowls, quesadillas, tacos, and salads.
Where is Chipotle Mexican Grill located in Charlotte, NC?
It is located at 2921 Providence Rd, Mecklenburg, Charlotte, NC 28211, across from Duke University Hospital.
What are the operating hours for Chipotle Mexican Grill at the Cotswold location?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill at Cotswold offer pickup and delivery services?
Yes, they offer in-store pickup and delivery services.
Can I order online from Chipotle Mexican Grill Cotswold and are there any apps for ordering?
Yes, you can order online at https://order.chipotle.com/. Additionally, Chipotle has a mobile app available for download on the Apple App Store.
How can customers contact Chipotle Mexican Grill at this location?
Customers can contact them by phone at +1 704-366-7280 or email at nc.0991.cotswald@chipotle.com.
What payment methods and services does Chipotle Mexican Grill at Cotswold accept?
They accept credit cards and offer services such as catering and gift cards.
Are there any nearby restaurants where I can try Italian food around Chipotle Cotswold?
Yes, Mezzanotte Ristorante, an Italian and pizza restaurant, is nearby and a great option if you want to try Italian cuisine after visiting Chipotle.
What nearby shopping centers can I visit before or after eating at Chipotle Cotswold?
Providence Plaza shopping center is close by and convenient for shopping around your visit to Chipotle.
Which fitness or wellness centers are near Chipotle Mexican Grill Cotswold?
Nearby wellness and fitness centers include Orangetheory Fitness gym, Perspire Sauna Studio spa, and Massage Envy Myers Park, all within easy reach for customers visiting Chipotle.