Chipotle Mexican Grill

Reviews

• GD

  Gwen Downing

  Nov 5, 2025
  2.0
  I ordered online today, and when I got home I couldn't believe what little food I got. I know I've been hearing around about chipotle skimpy on food, but dang ! This is ridiculous! Please look at my bowl... I didn't eat at thing, I only stirred the food around. I'm still in disbelief. $13.70 for a few pieces of steak, veggies, salsa, and cheese. Smh
• ZP

  Zach Philip

  Nov 1, 2025
  3.0
  So, I saw the ads about Carne Asada & Chimichurri sauce. The meat was so hard that I had to spit out every piece. The chimichurri sauce was a unknown blob in oil. Disappointed in the food. Service was friendly. Dining area tables needed cleaning.
• ML

  mona lucynski

  Sep 24, 2025
  1.0
  The worst customer experience ever. I came here with my daughter and one of the ladies putting the toppings on my food was extremely rude. She started putting toppings on our bowl without us telling her to. Once we asked what she was doing, she got upset with us. We asked for mild salsa, not knowing what it looked like. One of the toppings she put on the mistaken order was mild salsa which sent her over the edge. She kept complaining about how it was already on the food, being incredibly rude while also looking at the manager next to her making snarky comments about us. He did nothing and let her act like that. Will never be coming back!!!!!!
• RM

  Reganne M

  Sep 19, 2025
  1.0
  Not fresh. Every time I deliver, I select the Pineville-Matthews location and my order is STILL placed at this stupid location. P-M is better!
• DC

  Daniel Callahan

  Sep 17, 2025
  1.0
  My daughter’s burrito bowl weighed about half as much as mine. Not only is she disappointed in the amount of food, and hungry and angry, I am infuriated that Chipotle charged $11.25 (plus tax) for this. It barely reached the halfway point on the bowl. There is already inconsistency in the take-out orders from this location; before today I considered it a 3-star restaurant at best. I am appalled at this order. Is the idea that take-out customers won’t realize that the employees skimped on the ingredients until after they get home, so unable to address in the restaurant? All while the IVR on the restaurant’s contact phone runs in an endless loop that directs to a link in email that brings me to a web form? No actual opportunity to talk to the manager. Or is it that I didn’t tip the employees in advance? Not that anyone would have deserved a tip on this anyway. (As an aside, there were no plastic forks available, and all of the plastic spoons were wet. Yum.) Either this restaurant has a serious training issue, or the manager has zero ability to do quality control, or Chipotle corporate is directing the staff to underserve their customers. This is unacceptable. Do your damn job. Now I have an upset and hungry daughter. Thanks Chipotle, fantastic job tonight. Maybe this restaurant’s staff, including management, can actually do their job next time. (Plus, the file size limit on the feedback page is far too low; I can’t even upload a standard iPhone photo, nor a PDF converted from that photo.) I would give 0 stars if I could.

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