Chipotle Charlotte Belgate Center is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Feedback on customer service is mixed, with some praising friendly staff while others report rude and unprofessional behavior.
Food Quality
Many customers express dissatisfaction with food quality, citing issues like undercooked rice, stale chips, and incorrect orders.
Portion Sizes
Numerous reviews mention skimping on portion sizes, particularly for online orders, leading to frustration among customers.
Cleanliness
The cleanliness of the restaurant is frequently criticized, with reports of dirty tables and food preparation areas.
Availability of Ingredients
Customers often complain about the unavailability of key ingredients, especially during late hours.
JF
Jorge Fuentes
3 days ago
1.0
By far the worst Chipotle ever. Staff was very slow and distracted. They gave me the smallest portions ever as well. For the love of God, hire someone who knows how to wrap a burrito..you work at Chipotle…
MM
Matt
Dec 31, 2025
1.0
Was watching an employee making food while waiting for my pickup order, he suddenly stopped and starting moving boxes that had been sitting on the floor, directly touching the bottom of them. Without changing gloves he DIRECTLY grabbed someone's food with his hands out of the toaster oven. Was the most unsanitary thing I've ever seen at a restaurant. Beware when ordering your food for pickup without watching them make it.
DM
Diamond Maura
Dec 21, 2025
1.0
They never have any ingredients at the end of the night. Might as well close at 6.
TW
Tyshanae White
Dec 12, 2025
5.0
They really helped me with a difficult order
JJ
Jay
Dec 3, 2025
5.0
anytime I come to this chipotle I always get great customer service. They always put love into my bowl. Never had a negative interaction. I’ll make sure I always come to this one. This is my homebase chipotle I would not go to any other chipotle. great hospitality. I’m one loyal customer. everybody needs a raise.